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Problem Manager Jobs in California (NOW HIRING)

Hirekeyz Inc

Incident Manager

Oakland, CA · On-site

Manage incident management bridge calls with support teams, on-call support application teams and ... Creating problem tickets and respective action items, reviewing root cause analysis and its closers.

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Problem Manager information

See California salary details

$27.6K

$60.6K

$114K

How much do problem manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for problem manager in California is $60,620.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,100.00 and $82,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in California? For Problem Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in California look for? The top searched job categories for Problem Manager jobs in California are:
What cities in California are hiring for Problem Manager jobs? Cities in California with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in California as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,620 per year, or $29.1 per hour.

Zone Manager

Tata Consultancy Service Limited

Los Angeles, CA • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Must Have Technical/Functional Skills
  • End to end EUC / Workplace service delivery management
  • Multi country / multi site operational oversight
  • Incident, escalation, and SLA management
  • Field technician and vendor operations management
  • ITIL based service management (Incident, Problem, Change)
  • Stakeholder and customer relationship management
  • Performance monitoring, reporting, and governance
  • Continuous improvement and service optimization

Roles & Responsibilities
  • Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
  • Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
  • Act as the single point of accountability for EUC operations within the zone
  • Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
  • Assign and prioritize work for critical incidents, Top locations, and business impacting issues
  • Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
  • Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
  • Conduct operational governance, including service reviews, performance tracking, and compliance audits
  • Ensure adherence to standard EUC tools, processes, and security policies
  • Drive problem management, RCA, and preventive actions to reduce repeat incidents
  • Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
  • Identify and implement continuous improvement and cost optimization opportunities
  • Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
  • Provide regular operational reports, dashboards, and executive updates

Salary Range-$90,000-$115,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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