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Pre Arrival Concierge Jobs (NOW HIRING)

Colonial Williamsburg Company

Concierge

Williamsburg, VA

$14.25 - $18.25/hr

The Concierge plays a vital role in enhancing each guest's stay through thoughtful engagement ... Proactively engage guests pre-arrival and during stay to anticipate needs, personalize itineraries ...

Colonial Williamsburg

Concierge

Williamsburg, VA · On-site

$14.25 - $18.25/hr

The Concierge plays a vital role in enhancing each guest's stay through thoughtful engagement ... Proactively engage guests pre-arrival and during stay to anticipate needs, personalize itineraries ...

BLACKBERRY FARM

BOH Concierge

Maryville, TN · On-site

$15/hr

The concierge team is responsible for ensuring that all guest activities, spa services, and dining ... Other duties may be assigned. • Completes pre-arrival emails and calls prior to guest arrival to ...

BLACKBERRY FARM

BOH Concierge

Maryville, TN · On-site

$15/hr

The concierge team is responsible for ensuring that all guest activities, spa services, and dining ... Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and ...

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How much do pre arrival concierge jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for pre arrival concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How does a Pre Arrival Concierge typically collaborate with other hotel departments to ensure a seamless guest experience?

A Pre Arrival Concierge works closely with departments like housekeeping, front desk, and food & beverage to coordinate and personalize guest services before their arrival. They communicate guest preferences, special requests, and arrival times to relevant teams, ensuring rooms are prepared accordingly and amenities are ready. Regular meetings and updates with these departments help resolve potential issues in advance, making the guest’s check-in process smooth and welcoming. This collaboration is essential for delivering a tailored and memorable guest experience.

How much is the salary of a concierge?

The salary of a pre-arrival concierge typically ranges from $30,000 to $50,000 per year, depending on experience, location, and the employer. Some positions may also offer bonuses or additional benefits based on performance and responsibilities.

What is a pre-arrival concierge?

A pre-arrival concierge is a professional who assists clients before their arrival, often in the hospitality or relocation industries. They coordinate services such as travel arrangements, accommodations, and personalized preferences to ensure a smooth transition for the client. Strong communication skills and familiarity with booking tools are typically required for this role.

What jobs pay 400 an hour?

High-paying jobs that can reach $400 an hour include specialized roles such as executive consultants, certain medical specialists like surgeons or anesthesiologists, and experienced legal professionals such as trial lawyers. These positions typically require advanced education, extensive experience, and often operate in high-stakes or specialized environments.

What are the key skills and qualifications needed to thrive as a Pre Arrival Concierge, and why are they important?

To thrive as a Pre Arrival Concierge, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often supported by a relevant diploma or certification. Familiarity with property management systems, reservation software, and communication platforms is typically required. Exceptional interpersonal abilities, problem-solving, and proactive communication help you create personalized guest experiences. These skills ensure seamless guest preparation, enhance satisfaction, and uphold high service standards before guests arrive.

What are Pre Arrival Concierges?

Pre Arrival Concierges are hospitality professionals who assist guests before they arrive at a hotel, resort, or other accommodation. Their responsibilities include confirming reservations, arranging transportation, handling special requests, and providing information about local attractions and services. By ensuring that all details are taken care of prior to arrival, they help create a smooth and personalized guest experience. This proactive service can enhance guest satisfaction and set the tone for a memorable stay.

How to become a concierge with no experience?

To become a concierge with no experience, focus on developing strong customer service and communication skills, which are essential for the role. Entry-level positions may require a high school diploma or equivalent, and gaining familiarity with local knowledge, basic computer skills, and a professional demeanor can improve your chances of being hired. Volunteering or taking short courses in hospitality or customer service can also help build relevant experience.

What is the difference between Pre Arrival Concierge vs Guest Services Agent?

FeaturePre Arrival ConciergeGuest Services Agent
CredentialsCustomer service experience, hospitality knowledgeCustomer service experience, hospitality knowledge
Work EnvironmentPre-arrival planning, communication with guests before arrivalOn-site guest assistance during stay
Employer & IndustryHotels, resorts, luxury accommodationsHotels, resorts, hospitality industry
Search & Comparison IntentPre-arrival services, guest experience planningOn-site guest support, check-in assistance

Pre Arrival Concierge and Guest Services Agent roles both focus on enhancing guest experiences in hospitality settings. The main difference is that Pre Arrival Concierge handles planning and communication before guests arrive, while Guest Services Agents assist guests during their stay. Both roles require customer service skills and are common in the hospitality industry, but their responsibilities differ based on timing and interaction point.

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What states have the most Pre Arrival Concierge jobs? States with the most job openings for Pre Arrival Concierge jobs include:
What job categories do people searching Pre Arrival Concierge jobs look for? The top searched job categories for Pre Arrival Concierge jobs are:
Pre Arrival Concierge jobs near you

Connectivity Agent (Concierge)

Kerzner International

Big Sky, MT • On-site

$17.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 14 days ago

Job description

Connectivity Agent (Concierge)
(16132)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
*It is preferred that this role will be based out of Big Sky, MT. However, flexibility to work from Bozeman, MT may be discussed.
Job Summary
The Connectivity/PBX/Guest Experiences Agent ensures seamless guest experience by managing pre-arrival communications, handling guest preferences, and facilitating the effective use of the hotel's PBX system. This role serves as a key liaison between guests and various hotel departments (e.g., Host, F&B, Housekeeping, Maintenance), efficiently relaying requests via radio, phone, email, or systems like ALICE, Opera, Alliance and Seven Rooms. The agent is responsible for inputting and tracking guest requests, ensuring that each is addressed and completed promptly. This position is critical in aligning guest expectations with hotel services, contributing to a personalized and elevated guest experience, while also maintaining smooth communication and collaboration across departments. The agent's responsibility is also organizing and tracking the amenities for the guests' special occasions, special requests, building their Itinerary for all in-house and outside activities. Strong proficiency in computer systems, attention to detail, and the ability to work under pressure are essential, along with fluency in English and effective communication skills. The agent will be responsible of all Alice tickets tracking, requests to be followed up and all the tickets actioned and closed by the end of the day.
The job will require occasional overnight shifts to cover the incoming phone calls that come in after hours.
Key Duties and Responsibilities
Development
  • Carries out any assigned task with honesty, transparency, and integrity
  • Maintain polite and professional interpersonal relationship with both colleagues and guests
  • Demonstrate ability to communicate effectively
  • Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
  • Conduct and participate in team meetings and induction of new employees
  • Attend all pre-shift briefings under the supervision of a departmental leader
  • Under the direction of the direct responsible leader, plan workflow and capacity for the team to ensure optimum manning distribution throughout the daily operations and proper guest service coverage

Product
  • Act as One&Only brand Ambassador always
  • Adhere of company ethics & antibribery policies
  • Understand, instill, and live the Company Philosophy
  • Ensure compliance with all brand standards, OO markers, quality standards, and SOP
  • Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
  • Demonstrate an ability to maintain confidentiality and privacy

Pre-Arrival Coordination
  • Work closely with the Reservations team to ensure that all guest preferences and requests are accurately captured and communicated in advance
  • Respond to incoming guest communications (phone, email, etc.) prior to arrival, providing information on hotel services, confirming reservations, and addressing any specific requests
  • Check that all e-mails received are replied to within 12 Hours and filed correctly
  • Utilize guest profiles, correspondence, and previous stay history to log and update preferences, ensuring all requirements (such as room type, special requests, and additional services) are identified and communicated to the relevant departments prior to arrival (e.g., Host, F&B, Activities, Housekeeping, Maintenance)
  • Provide accurate information on hotel services, local attractions, and activities based on guest queries
  • Coordinate the pre-arrival check-in process, including providing guests with relevant information and preparing any necessary documentation
  • Be fully aware of in-house groups, upcoming and departing group arrivals, scheduled events at the resort or off-site, and their timing to avoid loss of guest information
  • Have full command of ALICE, OPERA, OpenTable, Resy, Seven Rooms, and PBX systems to ensure effective communication and smooth operations
  • Ensure that all guest requests are noted and acted upon promptly, maintaining a high level of personalization for each stay
  • Proactively identify opportunities to enhance guest satisfaction before arrival, anticipating needs based on prior interactions or booking details
  • Review VIP codes and flag VIP arrivals
  • Maintain the cleanliness and operational readiness of the office
  • Follow LQA and Forbes Standards related to responsibilities
  • Follow the company standards and the grooming standards

PBX (Telephone) Operations
  • Manage all incoming phone calls either internal or external, ensuring prompt, efficient, and accurate handling of inquiries, as well as the correct logging of all calls
  • Properly handle hotel emergency procedures
  • Maintain excellent communication between the Connectivity Center and other departments to ensure periodic and necessary updates of information
  • Direct calls to the appropriate department or staff member, providing information as needed while maintaining professionalism
  • Address guest inquiries, complaints, and requests via phone with a focus on clarity and service excellence
  • Maintain comprehensive knowledge of room categories, rates, locations, activities, amenities, and services offered on the property
  • Ensure all telephone systems and procedures are followed, adhering to established protocols for managing guest interactions
  • Communicate both positive and negative feedback from guests to appropriate departments
  • Run day-to-day operations of the Connectivity Center, ensuring the quality, standards and meeting the expectations of the customers daily
  • Update and communicate the most current information regarding extension numbers, direct lines, fax numbers, as well as the names of each department and staff member
  • Carry out wake-up calls as requested by guests and follow established procedures
  • The night shift will ensure the printing of all the next day arrival itineraries and handle the delivery to the Front Office Team so they may include those in their welcome folder
  • Take Private Dining orders from guests in accordance with standards when pertinent and only when necessary

Education & Experience Requirements
  • Familiarity with PBX systems, knowledge of MS Office, Excel, Alice and Opera is essential
  • Ability to manage multiple tasks concurrently in a dynamic environment, with excellent attention to detail
  • Must have experience as a receptionist or Guest Relations Officer in a five-star environment for a minimum of 2 years
  • Strong verbal and written communication skills, with a focus on customer service. Have extensive knowledge of the resort and surrounding areas
  • Availability to work flexible hours, including weekends, nights and holidays, based on operational needs

Benefits
Full-Time Year-Round
  • Medical insurance - 80% of premium paid by employer
  • Health Savings Account with $50 employer contribution per pay period
  • Dental, vision & life insurance - 100% of premium paid by employer
  • 5 weeks of PTO (Paid Time Off)
  • 8 paid holidays
  • Uniform provided & complimentary laundering
  • Complimentary transportation to/from resort
  • Complimentary meal per shift
  • Subsidized housing based on availability
  • Discounts at F&B outlets on property
  • 14 nights per year at $100/night* at Kerzner Properties worldwide
  • Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Seasonal
  • Uniform provided & complimentary laundering
  • Complimentary transportation to/from resort
  • Complimentary meal per shift
  • Subsidized housing based on availability
  • Discounts at F&B outlets on property
  • Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
  • Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
  • Frequent bending, twisting, stooping, reaching, and pulling
  • Lifting and carrying of loads weighing up to 50 pounds
  • Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Apply