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Pre Arrival Concierge Jobs (NOW HIRING)

AccorHotel

$29.52/hr

... Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot ... Engage as the primary pre-arrival point of contact for guests, building genuine connections through ...

Vail Resorts

Concierge

Keystone, CO · On-site

$20/hr

Coordinate pre-arrival planning and special requests to ensure a seamless guest stay. * Maintain ... Previous concierge, front desk, guest services, or hospitality experience required. * Luxury hotel ...

Keystone Resort

Concierge

Keystone, CO

$20/hr

Coordinate pre-arrival planning and special requests to ensure a seamless guest stay. * Maintain ... Previous concierge, front desk, guest services, or hospitality experience required. * Luxury hotel ...

Keystone Resort

Concierge

Keystone, CO · On-site

$20 - $23/hr

Coordinate pre-arrival planning and special requests to ensure a seamless guest stay. * Maintain ... Previous concierge, front desk, guest services, or hospitality experience required. * Luxury hotel ...

NOBU RYOKAN MALIBU

Concierge

Malibu, CA · On-site

$22 - $23/hr

Conduct pre-arrival communication and gather all pertinent guest information * Arrival and ... Ensure Concierge desk is attended at all times; that all posting positions are maintained. * Ensure ...

White Elephant Aspen

Concierge

Aspen, CO · On-site

$24/hr

... pre-arrival planning and in-stay itinerary execution * Work closely with the Chef Concierge and ... collaborate across departments to ensure seamless service * Coordinate with local vendors ...

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How much do pre arrival concierge jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for pre arrival concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a pre arrival concierge?

Pre Arrival Concierges are hospitality professionals who assist guests before they arrive at a hotel, resort, or other accommodation. Their responsibilities include confirming reservations, arranging transportation, handling special requests, and providing information about local attractions and services. By ensuring that all details are taken care of prior to arrival, they help create a smooth and personalized guest experience. This proactive service can enhance guest satisfaction and set the tone for a memorable stay.

How does a pre arrival concierge typically collaborate with other hotel departments to ensure a seamless guest experience?

A Pre Arrival Concierge works closely with departments like housekeeping, front desk, and food & beverage to coordinate and personalize guest services before their arrival. They communicate guest preferences, special requests, and arrival times to relevant teams, ensuring rooms are prepared accordingly and amenities are ready. Regular meetings and updates with these departments help resolve potential issues in advance, making the guest’s check-in process smooth and welcoming. This collaboration is essential for delivering a tailored and memorable guest experience.

What are the key skills and qualifications needed to thrive as a pre arrival concierge, and why are they important?

To thrive as a Pre Arrival Concierge, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often supported by a relevant diploma or certification. Familiarity with property management systems, reservation software, and communication platforms is typically required. Exceptional interpersonal abilities, problem-solving, and proactive communication help you create personalized guest experiences. These skills ensure seamless guest preparation, enhance satisfaction, and uphold high service standards before guests arrive.

What is the difference between Pre Arrival Concierge vs Guest Services Agent?

FeaturePre Arrival ConciergeGuest Services Agent
CredentialsCustomer service experience, hospitality knowledgeCustomer service experience, hospitality knowledge
Work EnvironmentPre-arrival planning, communication with guests before arrivalOn-site guest assistance during stay
Employer & IndustryHotels, resorts, luxury accommodationsHotels, resorts, hospitality industry
Search & Comparison IntentPre-arrival services, guest experience planningOn-site guest support, check-in assistance

Pre Arrival Concierge and Guest Services Agent roles both focus on enhancing guest experiences in hospitality settings. The main difference is that Pre Arrival Concierge handles planning and communication before guests arrive, while Guest Services Agents assist guests during their stay. Both roles require customer service skills and are common in the hospitality industry, but their responsibilities differ based on timing and interaction point.

Do pre arrival concierges make good money?

Pre arrival concierges typically earn hourly wages or salaries that vary based on experience, location, and employer. In general, they can make a competitive income, with some positions offering additional benefits or tips, especially in luxury or high-end environments. Compensation often reflects the level of customer service skills and industry standards for hospitality or concierge roles.

How to become a pre arrival concierge with no experience?

To become a pre arrival concierge with no experience, focus on developing strong customer service and communication skills, and gain familiarity with hospitality or travel-related software. Entry-level positions may require a high school diploma or equivalent, and on-the-job training is often provided to learn specific procedures and tools used in the role.
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Pre Arrival Concierge jobs near you
Infographic showing various Pre Arrival Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

In House Marketing Representative Pre Arrival

Hilton Grand Vacations, Inc.

Orlando, FL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 13 days ago

Hilton Grand Vacations rating

6.8

Company rating: 6.8 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

9th of 21 rated holiday rentals

Job description

Hilton Grand Vacations is seeking a motivated and results-driven In House Marketing Representative Pre Arrival to help generate future business by promoting vacation ownership opportunities and booking qualified tours for resort guests. In this role, you will contact owners and guests before their resort arrival, offer concierge services, confirm tour appointments, and promote vacation packages while delivering exceptional customer service.

The ideal candidate is energetic, self-motivated, comfortable making outbound calls, and committed to achieving performance goals. This position offers the opportunity to earn significant incentive-based income while enjoying outstanding benefits, travel perks, and career growth opportunities within a leading vacation ownership company.

Why Join HGV?

  • Competitive compensation with potential earnings of $80,000+ based on performance
  • Day 1 eligibility for health benefits
  • Travel discounts and team member travel perks
  • Paid vacation and sick time
  • 401(k) with company match
  • Tuition reimbursement opportunities
  • Employee stock purchase program
  • Recognition and advancement opportunities

Equal Employment Opportunity Statement

Hilton Grand Vacations is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment for all Team Members and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other protected status under applicable law. Reasonable accommodations will be provided to qualified individuals with disabilities throughout the application and employment process.

  • Excellent verbal communication and interpersonal skills.
  • Positive, engaging personality with the ability to thrive in a fast-paced environment.
  • Comfortable making outbound and cold calls.
  • Strong customer service and sales aptitude.
  • Ability to work independently and manage multiple priorities effectively.
  • Detail-oriented with strong organizational skills.
  • Intermediate computer proficiency, including Microsoft Office applications.
  • Ability to learn new systems and processes quickly.
  • Flexible availability, including weekends, holidays, and varying shifts.
  • Previous sales, marketing, hospitality, call center, or customer service experience preferred.
  • Conduct outbound calls to owners and guests prior to resort arrival to offer concierge services and invite them to attend sales presentations.
  • Book qualified tours and support the sale of vacation packages to generate future business opportunities.
  • Meet or exceed individual performance and marketing goals.
  • Confirm guest appointments to improve tour attendance and show rates.
  • Ensure guests meet eligibility requirements for gifts and promotional offers.
  • Deliver exceptional customer service aligned with Hilton Grand Vacations standards.
  • Support tour- and marketing-related guest inquiries and issue resolution.
  • Promote and distribute only approved HGV marketing materials and information.
  • Follow established gifting procedures and operating standards.
  • Support marketing initiatives and contribute to a positive, team-oriented environment.
  • Maintain accurate records and utilize Microsoft Office and internal systems effectively.
  • Work a flexible schedule, including weekends, holidays, evenings, and other business-required shifts.
  • Perform additional duties as assigned by management.

What Hilton Grand Vacations employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hilton Grand Vacations

Sourced by ZipRecruiter

Hilton Grand Vacations Inc. (HGV) is based in Orlando, Florida, and operates in the hospitality industry, specifically in the sector of vacation ownership. The company is committed to providing high quality, professionally managed, and flexible vacation ownership options to its customers. Hilton Grand Vacations sprung from the reputable Hilton Hotels brand, which was founded in 1919 by Conrad Hilton. The company's mission is to put the world on vacation, offering destinations and experiences that go beyond the traditional hotel stay.

Industry

Traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Orlando, FL, US

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