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American Concierge Jobs (NOW HIRING)

Kohler Co.

Concierge, The American Club

Kohler, WI · On-site

$15.75 - $20.25/hr

Location: Kohler, WI Opportunity Our team at The American Club leads the Midwest's only five ... Inform other shifts of daily activities through the use of the Concierge logbook or notes. This is ...

KOHLER

Concierge, The American Club

Kohler, WI · On-site

$15.75 - $20.25/hr

Location: Kohler, WI Opportunity Our team at The American Club leads the Midwest's only five ... Inform other shifts of daily activities through the use of the Concierge logbook or notes. This is ...

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How much do american concierge jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for american concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges American Concierges face when assisting international guests, and how can they overcome them?

American Concierges often encounter challenges such as language barriers, unfamiliarity with cultural norms, and handling diverse guest expectations. To overcome these, concierges typically leverage translation tools, maintain a strong network of local service providers, and participate in cultural sensitivity training. Building rapport, practicing patience, and staying informed about local attractions and services also help ensure guests receive personalized, seamless experiences. Collaboration with hotel staff and ongoing professional development are key to addressing these challenges effectively.

What are the key skills and qualifications needed to thrive as an American Concierge?

To thrive as an American Concierge, you need in-depth local knowledge, exceptional organizational abilities, and experience in hospitality or customer service, often supported by a degree or relevant certifications. Familiarity with reservation platforms, CRM systems, and communication tools is typically required. Outstanding interpersonal skills, discretion, and a proactive problem-solving attitude set top concierges apart. These skills ensure exceptional guest experiences, efficient service delivery, and client satisfaction in a competitive hospitality environment.

What does an American Concierge do?

An American Concierge is a professional who assists clients, often travelers or residents, with a wide range of services such as making restaurant reservations, booking transportation, arranging tours, securing tickets to events, and providing local recommendations. Their main goal is to enhance the client’s experience by offering personalized and efficient service. American Concierges may work in hotels, luxury apartment buildings, or as independent service providers. They rely on extensive local knowledge and connections to fulfill requests and solve problems for clients quickly and effectively.

What is the difference between American Concierge vs Hotel Concierge?

AspectAmerican ConciergeHotel Concierge
CredentialsOften requires customer service experience, certifications are optionalTypically requires hospitality or tourism certifications
Work EnvironmentPrivate residences, luxury services, corporate clientsHotels, resorts, hospitality venues
Employer & IndustryLuxury service companies, private clientsHotels, resorts, hospitality industry
Common Search & ComparisonYesYes

American Concierges and hotel concierges both focus on providing personalized services, but American Concierges often work with private clients or luxury service companies outside of hotels. Hotel concierges are employed directly by hotels to assist guests during their stay. While their roles overlap in customer service and local expertise, the work environment and employer types differ significantly.

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What cities are hiring for American Concierge jobs?

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What states have the most American Concierge jobs?

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American Concierge jobs near you

Concierge, The American Club

Kohler Co.

Kohler, WI • On-site

$15.75 - $20.25/hr

Full-time

Re-posted 25 days ago

Job description

Location:Kohler, WI

Opportunity

 Our team at The American Club leads the Midwest's only five-diamond, five-star hotel, offering elegant accommodations and unparalleled service that has stood as an icon of gracious hospitality for 100 years. Join our guest services team-the heartbeat of our business and the warmth our guests remember long after their stay.  

Specific responsibilities include:

  • Responsible for making reservations for future or in-house guests for dining, spa, golf, wellness activities and more.
  • Provide guests with daily hotel tours and access to the business center.
  • Maintain a working knowledge of all resort properties and onsite facilities including hours of operation, as well as daily activities and area attractions.
  • Provide guests with information on hotel facilities and history.
  • Inform other shifts of daily activities through the use of the Concierge logbook or notes.

This is a full-time position working weekdays and weekends. Shifts vary between 8:00am and 10:00pm.

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