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American Concierge Jobs (NOW HIRING)

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On Boarding Concierge

Phoenix, AZ

$15.50 - $19.75/hr

... American Express including benefits, payroll, development tools, etc. Requirements for On boarding Concierge Contractors: Exceptional written and verbal communication skills High degree of ...

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American Concierge information

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How much do american concierge jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for american concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges American Concierges face when assisting international guests, and how can they overcome them?

American Concierges often encounter challenges such as language barriers, unfamiliarity with cultural norms, and handling diverse guest expectations. To overcome these, concierges typically leverage translation tools, maintain a strong network of local service providers, and participate in cultural sensitivity training. Building rapport, practicing patience, and staying informed about local attractions and services also help ensure guests receive personalized, seamless experiences. Collaboration with hotel staff and ongoing professional development are key to addressing these challenges effectively.

What are the key skills and qualifications needed to thrive as an American Concierge?

To thrive as an American Concierge, you need in-depth local knowledge, exceptional organizational abilities, and experience in hospitality or customer service, often supported by a degree or relevant certifications. Familiarity with reservation platforms, CRM systems, and communication tools is typically required. Outstanding interpersonal skills, discretion, and a proactive problem-solving attitude set top concierges apart. These skills ensure exceptional guest experiences, efficient service delivery, and client satisfaction in a competitive hospitality environment.

What does an American Concierge do?

An American Concierge is a professional who assists clients, often travelers or residents, with a wide range of services such as making restaurant reservations, booking transportation, arranging tours, securing tickets to events, and providing local recommendations. Their main goal is to enhance the client’s experience by offering personalized and efficient service. American Concierges may work in hotels, luxury apartment buildings, or as independent service providers. They rely on extensive local knowledge and connections to fulfill requests and solve problems for clients quickly and effectively.

What is the difference between American Concierge vs Hotel Concierge?

AspectAmerican ConciergeHotel Concierge
CredentialsOften requires customer service experience, certifications are optionalTypically requires hospitality or tourism certifications
Work EnvironmentPrivate residences, luxury services, corporate clientsHotels, resorts, hospitality venues
Employer & IndustryLuxury service companies, private clientsHotels, resorts, hospitality industry
Common Search & ComparisonYesYes

American Concierges and hotel concierges both focus on providing personalized services, but American Concierges often work with private clients or luxury service companies outside of hotels. Hotel concierges are employed directly by hotels to assist guests during their stay. While their roles overlap in customer service and local expertise, the work environment and employer types differ significantly.

More about American Concierge jobs

What cities are hiring for American Concierge jobs?

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What states have the most American Concierge jobs?

States with the most job openings for American Concierge jobs include:

What job categories do people searching American Concierge jobs look for?

The top searched job categories for American Concierge jobs are:

American Concierge jobs near you

On-Call Concierge, Hope Lodge

American Cancer Society

Greenville, NC

$19.50/hr

Part-time

Medical, Dental, Retirement, PTO

Re-posted 4 days ago

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

157th of 772 rated non-profit organizations

Job description

At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

This is a part-time Concierge opening at our Hope Lodge facility in Greenville, NC. This individual will be offered shifts based on business needs that will typically entail working less than 20 hours/week and will not be benefits eligible.

This position will provide coverage for morning, evening, and overnight shifts.

Pay rate: $19.50ph

ESSENTIAL FUNCTIONS:

  • Greet guests and manage check-in and check-out procedures (30%)

  • Provide information about lodge amenities and community resources (20%)

  • Coordinate transportation & EMPOWER Program services and schedules (15%)

  • Respond to guest requests, concerns, and emergencies (15%)

  • Maintain organized front desk area and accurate guest records (10%)

  • Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

  • High School Diploma or Equivalent

  • Additional education or training in hospitality management or customer service is a plus.

  • Previous experience in hospitality, guest services, or a related field is preferred.

  • Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

  • Strong communication and interpersonal skills

  • Ability to work independently and multitask

  • Proficiency in Microsoft Office and multi-line phone systems

  • Excellent customer service and problem-solving skills

  • Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

  • Minimal travel required

PHYSICAL REQUIREMENTS:

  • The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.

  • Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.

  • Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.

  • The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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