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Lounge Concierge Jobs (NOW HIRING)

White Lodging

Lounge Concierge

Austin, TX

$15.25 - $19.75/hr

As an Executive Lounge Attendant, you will ensure the successful setup, service, and clean-up of the Executive Lounge while delivering exceptional hospitality to every guest. Responsibilities: What ...

White Lodging Services Corporation

Lounge Concierge

Austin, TX · On-site

$15.25 - $19.75/hr

As an Executive Lounge Attendant, you will ensure the successful setup, service, and clean-up of the Executive Lounge while delivering exceptional hospitality to every guest. Responsibilities: What ...

Columbia Sussex

Concierge Lounge Attendant

Tampa, FL · On-site

$14.75 - $19/hr

Job Summary We are hiring a Concierge Attendant to support our 14th-floor Concierge Lounge . This role focuses on maintaining the lounge experience for our concierge-level guests by setting up food ...

Marriott El Paso

Concierge Lounge Attendant

El Paso, TX · On-site

$14 - $18.25/hr

The Concierge/Club Lounge Attendant is responsible for the daily operation of the Concierge Lounge. Key responsibilities include: * Serving food and beverages to VIP guests in a professional and ...

Crestview Management, LLC

Concierge Attendant

Irving, TX

$14.50 - $18.50/hr

Concierge Attendant - Concierge Lounge Location: Marriott Dallas Las Colinas - Irving, TX Department: Front Office / Guest Services Job Type: Part-Time / Full-Time Schedule: Flexible; mornings ...

Columbia Sussex

Concierge Attendant

Irving, TX · On-site

$14.50 - $18.50/hr

Concierge Attendant - Concierge Lounge Location: Marriott Dallas Las Colinas - Irving, TX Department: Front Office / Guest Services Job Type: Part-Time / Full-Time Schedule: Flexible; mornings ...

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How much do lounge concierge jobs pay per hour?

As of May 29, 2026, the average hourly pay for lounge concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lounge Concierge, and why are they important?

To thrive as a Lounge Concierge, you need excellent customer service skills, attention to detail, and experience in hospitality or a related field, often supported by a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and guest management tools is typically required. Strong interpersonal skills, professionalism, and the ability to anticipate guest needs set top performers apart. These skills ensure exceptional guest experiences, efficient lounge operations, and high satisfaction in luxury hospitality environments.

What are the typical daily responsibilities of a Lounge Concierge, and how do they contribute to the guest experience?

A Lounge Concierge is responsible for welcoming guests, assisting with check-ins, providing information about lounge amenities, and ensuring the space remains clean and well-stocked. They often handle guest inquiries, coordinate with catering and housekeeping staff, and help resolve any issues to ensure a seamless and pleasant experience. By anticipating guest needs and delivering personalized service, Lounge Concierges play a key role in creating a comfortable and memorable environment for travelers or VIPs.

What is a Lounge Concierge?

A Lounge Concierge is a hospitality professional responsible for assisting guests in exclusive lounges, such as those in airports, hotels, or private clubs. Their duties typically include greeting guests, managing reservations, providing information about amenities and services, and ensuring a comfortable and pleasant experience. They may also coordinate special requests, offer recommendations, and handle guest inquiries or concerns. The role requires excellent customer service skills, attention to detail, and a thorough knowledge of the lounge's offerings. Lounge Concierges play a key role in delivering a high standard of personalized service to guests.

What is the difference between Lounge Concierge vs Airport Customer Service Agent?

AspectLounge ConciergeAirport Customer Service Agent
CredentialsCustomer service experience, hospitality skillsCustomer service experience, sometimes TSA or airline-specific certifications
Work EnvironmentLuxury lounges, exclusive airport areasAirport terminals, check-in counters, gate areas
Employer & IndustryAirlines, private lounge operatorsAirlines, airport authorities
Common Search/ComparisonHigh-end airport services, VIP lounge rolesStandard airport customer service roles

While both roles involve assisting travelers, Lounge Concierges focus on providing premium services within exclusive lounge environments, emphasizing hospitality and personalized assistance. Airport Customer Service Agents handle broader passenger needs across the airport, including check-in, boarding, and general inquiries. The roles differ mainly in the work setting and level of service focus.

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Lounge Concierge jobs near you
Airport Lounge Concierge

Airport Lounge Concierge

Hyde Park Hospitality

East Boston, MA

$23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Airport Lounge Concierge
Pay: $23.00 per hour
Job Summary
The Concierge is a personal representation of the service and overall hospitality of the staff at the premium lounge, by Airport Dimensions supporting the Chase Sapphire Lounge by The Club, located in the Boston Logan International Airport. They are first touchpoint the guest encounters. They set the tone for the guest's entire visit. Upon arrival at the lounge the Concierge will greet the guest, calling them by name, check credentials and/or process sales and usher guest into the lounge. Concierge provides lounge tours and completes guest discrepancy reports.
Basic Skills
  • Hospitality Focus - focus on guest satisfaction and providing memorable experiences. Generous, friendly and warm spirited.
  • Guest Experience- Maintains a friendly, cheerful, and courteous demeanor at all times ensuring highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Speaking - Talking to others to convey information effectively.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Conflict Resolution - deescalate situations in a professional and courteous manner.
  • Problem Solving - develop solutions to remove obstacles to problems that may arise.
Primary Job Duties
  • Interact with guests via premier clubroom/bar environment in a professional and pleasant manner.
  • Welcome guests by name and assist them throughout their stay.
  • Being accountable and taking ownership of the guest's experience from beginning to end.
  • Employing the Guest First philosophy in meeting guests' needs and expectations.
  • The ability to listen to the guest's needs, in turn offering confident recommendations, resulting in high satisfaction from the guest with the service they received.
  • Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting guest experience at the forefront of everything you do.
  • Knowledgeable about the lounge, each guest and the surrounding area
  • Communicate with guests over the phone and in person.
  • Provide all information guests need to enjoy their stay; it may include providing information on the facilities and the services for booking.
  • Possess basic working knowledge of alcoholic beverages and food offerings
  • Complete paperwork related to daily sales, passenger counts and miscellaneous reporting
  • Always follow established safety procedures.
  • Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
  • Other duties as assigned
Minimum Acceptable Qualifications:
  • Strong communication skills and willingness to work as part of a team
  • Ability to effectively and pleasantly present information one-on-one and in group settings to guests and other team members of the Company
  • Passion for servicing guest with proactive solutions.
  • Ability to follow directions and procedures, effective time management and organizational skills
  • Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner
  • Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
  • Be able to stand during entire scheduled shift
  • Ability to handle the stress of a face-paced work shift up to ten (10) hours
  • Requires the ability to lift and / or move up to 40 pounds
  • Requires the ability to walk, bend, twist, and stand to perform normal job functions
  • Report to work on a regular and timely basis
  • Able to work rotating shifts including weekends and holidays
  • Must be able to pass and obtain security background check and clearance to work in airport environment
Benefits:
  • Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Vacation and PTO
  • 401K Plan with generous Company Matching
  • Employee Assistance Program (EAP)
  • Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

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