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Lounge Concierge Jobs (NOW HIRING)

Hotel Bennett

$60 - $80/hr

Concierge and Club Lounge Supervisor Full Time Regular Professional Charleston, SC, US POSITION OBJECTIVE The Concierge and Club Lounge Supervisor is responsible for the daily operations of the Kings ...

Hotel Services

HAL - Front Desk Manager

Manhattan, NY · On-site

$18.75 - $24.25/hr

The FDM is supervising the Front Desk Supervisor and Neptune Lounge Concierge and their staff by monitoring and ensuring guests are receiving personalized, individual and professional service at all ...

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Lounge Concierge information

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How much do lounge concierge jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for lounge concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a lounge concierge?

A Lounge Concierge is a hospitality professional responsible for assisting guests in exclusive lounges, such as those in airports, hotels, or private clubs. Their duties typically include greeting guests, managing reservations, providing information about amenities and services, and ensuring a comfortable and pleasant experience. They may also coordinate special requests, offer recommendations, and handle guest inquiries or concerns. The role requires excellent customer service skills, attention to detail, and a thorough knowledge of the lounge's offerings. Lounge Concierges play a key role in delivering a high standard of personalized service to guests.

What are the typical daily responsibilities of a lounge concierge, and how do they contribute to the guest experience?

A Lounge Concierge is responsible for welcoming guests, assisting with check-ins, providing information about lounge amenities, and ensuring the space remains clean and well-stocked. They often handle guest inquiries, coordinate with catering and housekeeping staff, and help resolve any issues to ensure a seamless and pleasant experience. By anticipating guest needs and delivering personalized service, Lounge Concierges play a key role in creating a comfortable and memorable environment for travelers or VIPs.

What are the key skills and qualifications needed to thrive as a lounge concierge, and why are they important?

To thrive as a Lounge Concierge, you need excellent customer service skills, attention to detail, and experience in hospitality or a related field, often supported by a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and guest management tools is typically required. Strong interpersonal skills, professionalism, and the ability to anticipate guest needs set top performers apart. These skills ensure exceptional guest experiences, efficient lounge operations, and high satisfaction in luxury hospitality environments.

What is the difference between Lounge Concierge vs Airport Customer Service Agent?

AspectLounge ConciergeAirport Customer Service Agent
CredentialsCustomer service experience, hospitality skillsCustomer service experience, sometimes TSA or airline-specific certifications
Work EnvironmentLuxury lounges, exclusive airport areasAirport terminals, check-in counters, gate areas
Employer & IndustryAirlines, private lounge operatorsAirlines, airport authorities
Common Search/ComparisonHigh-end airport services, VIP lounge rolesStandard airport customer service roles

While both roles involve assisting travelers, Lounge Concierges focus on providing premium services within exclusive lounge environments, emphasizing hospitality and personalized assistance. Airport Customer Service Agents handle broader passenger needs across the airport, including check-in, boarding, and general inquiries. The roles differ mainly in the work setting and level of service focus.

Do lounge concierges make good money?

Lounge concierges typically earn an hourly wage or salary that varies based on experience, location, and employer. On average, they make between $12 and $20 per hour, with some positions offering additional tips or benefits. Compensation can increase with seniority, specialized skills, or working at high-end facilities.
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Lounge Concierge jobs near you
Infographic showing various Lounge Concierge job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 15% Part Time, and 8% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Concierge Lounge Attendant

Chicago Marriott Naperville

Darien, IL • On-site

$16.50/hr

Full-time

Retirement, PTO

Posted 3 days ago

New

Job description

JOB DESCRIPTION – CONCIERGE LOUNGE ATTENDANT


OUR STORY

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, Chicago Marriott Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.


BENEFITS

  • Competitive compensation package
  • Full benefits package, including 401K and paid time off 
  • Professional development 
  • Hotel discounts at locations worldwide

 

JOB DESCRIPTION

The Concierge is responsible for providing personalized guest services and enhancing the overall guest experience by anticipating needs and offering tailored recommendations inside the 7th floor Concierge Lounge. This role requires expert knowledge of the hotel, local attractions, dining, entertainment, and transportation options. The Concierge serves as a trusted resource for guests, ensuring a seamless and memorable stay.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet and assist guests with warmth and professionalism.
  • Set up all evening food including hot items, desserts, and beer & wine for display. 
  • Continually verify that all food and drink is replenished throughout your shift. 
  • Walk through the lounge multiple times a night to be sure tables bases and tops are clean. 
  • Assist guests with directions, maps, and travel arrangements.
  • Handle guest requests promptly, including special accommodations or unique needs.
  • Coordinate delivery of guest packages, mail, market items and other services when asked by the Front Desk staff on the lobby level. 
  • Check all food items and be sure items are fresh and stocked at all times. 
  • Recognize all repeat guests and VIPs. Be able to recognize them and know about their special requests.
  • Uphold hotel policies and brand standards while maintaining guest confidentiality and security.
  • Have a true understanding of all hotel operations including hours, pricing, Marriott Bonvoy, and local information in order to speak to our guests with the utmost knowledge.

 

REQUIREMENTS

  • High school diploma or GED required. 
  • Two years + customer service experience preferred.
  • Must be able to verbally communicate clearly with guests and fellow employees.
  • Must be able to stand for extended periods of time. 


HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, 365 days a year- any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.