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Customer Service Mail Clerk
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JLM is a one-stop resource for the packing, shipping, printing and other business service needs of the residents and businesses of the Bay Area.
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JLM has an on-site, front-facing customer service position available for the right individual who is passionate about providing exceptional customer support. The ideal candidate must be ready and able to work in a fast-paced environment, problem solve and multi-task through periods of brisk activity and frequent interruptions.ย
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Position Pay Rate:ย $18.34/hr CSM Clerkย
Position Type: Part-Time (10 - 30 hours/week Monday thru Saturday) (Hiring for Monday, Tuesday, & Wednesday between 9am and 6:15pm)
Position Pay Frequency: Weekly
Position Perks:ย Free Personal Printing, Off all major holidays, Employee discount on supplies, Employee discount on shipping through partnered carriers, Sick Time (40 hours annually), Retirement Savings Plan (No employer match at this time)
Position Pay Variable: Commission for Live Scan & Notary Services
Position Setting: Retail & Shipping ย
Key Responsibilities include providing positive, friendly customer-centric service while completing the below with excellence:
Role:
โขย ย ย ย Answer shipping, mailbox or other general questions.
โขย ย ย ย Pack, ship items and ring up transactions independently.
ยทย ย ย ย Receive, sort and distribute incoming mail. Candidate will correctly route to all mailbox holders.
โขย ย ย ย Apply federal and agency policies in reading and sorting mail.
โขย ย ย ย Operate point of sales register, scale and other mailroom equipment as needed.
โขย ย ย ย Scan and organize delivered packages.
ยทย ย ย ย Perform clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies.
โขย ย ย ย Gather, compile, verify information, perform data entry and bill clients when necessary.
โขย ย ย ย Take on other tasks as assigned.
โขย ย ย ย Maintain cleanliness of store by dusting, sweeping, taking out trash, etc.
โขย ย ย ย Note: Lead CSM Clerk must be willing to be the opener and/or the closer for any day worked
You:
โขย ย ย ย Be adaptable (responsibilities and business needs may evolve over time, and we are looking for candidates who are adaptable and willing to take on new challenges as they arise.)
โขย ย ย ย Have excellent attention to detail and the ability to work with frequent interruptions.
โขย ย ย ย Ability to follow written and verbal procedure as well as problem solve.
โขย ย ย ย Aptitude to quickly become proficient in working with multiple processes, equipment, and
โขย ย ย ย software applications.
โขย ย ย ย Hold strong service attitude with ability to work with a diverse group of customers.
โขย ย ย ย Are reliable: you have a great attendance record and show up to your scheduled shifts.
โขย ย ย ย Communicate responsibly: provide advance notice (when time allows) if things don't go
โขย ย ย ย as planned.
โขย ย ย ย Enjoy working independently without having to be micromanaged: ask questions, take
โขย ย ย ย pride in your work and find things to do without having to be asked.
โขย ย ย ย Able to lift up to 50lbs
โขย ย ย ย *Fluency in Spanish a plus
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Business Hours:
โขย ย ย ย Monday โ Friday 9am to 6:00pm
โขย ย ย ย Saturday 10am โ 2:00pm
โขย ย ย ย *hours exclude holidays
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Dress Code:ย
While the environment is relaxed, JLM attire must be business casual. Business casual is defined as at a minimum a fitted t-shirt or polo shirt, fitted pant (denim or khaki (any color)) or skirt, and a comfortable non-slip shoe. Any deviation must be pre-approved by the management team.
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*Phone calls, store visits and candidates unable to follow these instructions will not be considered.
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