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Pos Help Desk Technician Jobs (NOW HIRING)

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests.

New

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work Authorization: US Citizens / Green Card Holders Only Duration: Long-Term Schedule: Monday-Friday, 8:00 AM ...

Partners Professional

Help Desk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Help Desk Technician We are seeking a Help Desk Technician to join our Information Technology team and serve as the first point of contact for technical support across the organization. This role is ...

EDG Inc

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

Help Desk Technician Date Opened: 4/6/2026 Location: Metairie Industry: Corporate Department: Information Technology Employment Type: Full-Time Regular Part-Time Available: No Eligible for US Work ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests.

AA2IT

Help Desk Technician

$20.50 - $27.75/hr

AA2IT is seeking a Help Desk Technician to assist in reviewing open cases and facilitating their resolution. The role involves contacting technicians, logistics, and field managers for updates to ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

Institution for Savings

Help Desk Technician

Ipswich, MA · On-site

$26.50 - $35/hr

Help Desk Technician The Institution for Savings is seeking a Help Desk Technician to provide general in-house technical support, assisting with installation, maintenance and troubleshooting of ...

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on the strength of our Catholic faith and Ursuline values. Saint Ursula Academy promotes academic ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and remote as needed) Duration: Long Term Contract Job Summary: The Help Desk Technician provides first-line technical ...

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Pos Help Desk Technician information

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$12

$23

$33

How much do pos help desk technician jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for pos help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a POS Help Desk Technician?

POS Help Desk Technicians are IT support professionals who specialize in assisting users with point-of-sale (POS) systems. They troubleshoot hardware and software issues, provide guidance on using POS applications, and coordinate with vendors for repairs or system updates. These technicians play a crucial role in minimizing downtime for retail, hospitality, and other businesses that rely on POS systems for transactions. Their expertise ensures smooth transaction processing and helps maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a POS Help Desk Technician?

To thrive as a POS Help Desk Technician, you need strong troubleshooting skills, knowledge of POS systems, and typically an associate degree or relevant experience in IT support. Familiarity with ticketing systems, remote desktop tools, and POS hardware/software platforms like NCR or Micros is essential. Excellent problem-solving abilities, patience, and effective communication skills help technicians guide users and resolve issues efficiently. These skills are crucial for minimizing downtime, ensuring smooth retail operations, and delivering prompt, reliable technical support.

What are some typical challenges faced by a POS Help Desk Technician, and how can they be effectively managed?

POS Help Desk Technicians often encounter challenges such as troubleshooting diverse hardware and software issues across multiple locations, managing high call volumes during peak business hours, and communicating technical solutions to non-technical users. Successfully managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks quickly. Building a robust knowledge base, following clear escalation procedures, and practicing effective communication can help technicians resolve issues efficiently while maintaining a positive experience for end-users.

What is the difference between Pos Help Desk Technician vs Pos Support Specialist?

AspectPos Help Desk TechnicianPos Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentRetail, POS hardware/software supportRetail, POS hardware/software support
Employer UsageRetail stores, POS service providersRetail chains, POS vendors
Common Search IntentTechnical support, troubleshooting POS issuesCustomer support, POS system assistance

The Pos Help Desk Technician and Pos Support Specialist roles share similar certifications and work environments, focusing on retail POS systems. The main difference lies in their focus: technicians primarily troubleshoot hardware and software issues, while support specialists often handle customer inquiries and system setup. Both roles are essential in retail settings for maintaining smooth POS operations.

More about Pos Help Desk Technician jobs

What cities are hiring for Pos Help Desk Technician jobs?

Cities with the most Pos Help Desk Technician job openings:

What job categories do people searching Pos Help Desk Technician jobs look for?

The top searched job categories for Pos Help Desk Technician jobs are:

Pos Help Desk Technician jobs near you
Infographic showing various Pos Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

ATA Services Inc

Santa Fe, NM • On-site

$26/hr

Full-time

Re-posted 5 days ago

Job description

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote.

  • Rate: $26.00 per hour with weekly pay
  • Schedule: Monday – Friday; 8 A.M. – 5 P.M.
  • Start Date: ASAP
  • Location: IN-OFFICE - Santa Fe, NM

Position Summary

Help Desk roles, including Help Desk Technician and Help Desk Specialist, serve as the first point of contact for users experiencing technical problems. Help Desk Technicians combine technical expertise with customer service skills to diagnose, troubleshoot, and resolve issues efficiently, supporting both employees and external clients. 

Key Responsibilities

  • Respond to user inquiries via phone, email, or chat and provide timely technical support 
  • Diagnose and resolve hardware, software, and network issues, including application configurations and connectivity problems 
  • Run diagnostic programs, isolate problems, and implement solutions to restore functionality 
  • Document issues, resolutions, and procedures for future reference 
  • Assist with installation, configuration, and maintenance of computer systems and peripherals 
  • Provide guidance to users on software usage and best practices to enhance productivity 
  • Escalate complex issues to higher-level IT staff when necessary 

Required Skills and Qualifications

  • Technical skills: Knowledge of operating systems, Microsoft Office, antivirus software, networking, and common business applications 
  • Soft skills: Strong communication, problem-solving, and customer service abilities 
  • Certifications (optional but preferred): ITIL, HDI, MCP, MOUS, CE, CCNA, or other relevant IT certifications 
  • Experience: Prior help desk, technical support, or IT experience is advantageous

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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