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Policy Services Representative Jobs (NOW HIRING)

Cooper Aerobics

Patient Services Representative

Dallas, TX · On-site

$17.50 - $22/hr

The Patient Services Representative greets our patients and initiates the check-in process to ... It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants ...

Cooper Aerobics

Patient Services Representative

Dallas, TX · On-site

$16.25 - $20.50/hr

The Patient Services Representative greets our patients and initiates the check-in process to ... It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants ...

Cooper Aerobics

Patient Services Representative

Dallas, TX

$16.25 - $20.50/hr

Patient Services Representative Job Details Description Full time: Cooper Clinic. The Patient ... It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants ...

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Policy Services Representative information

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$26K

$48.4K

$73K

How much do policy services representative jobs pay per year?

As of Jul 2, 2026, the average yearly pay for policy services representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Policy Services Representative, and why are they important?

To thrive as a Policy Services Representative, you need a solid understanding of insurance products, attention to detail, and strong organizational skills, typically supported by a high school diploma or relevant experience. Familiarity with insurance management systems, customer relationship management (CRM) software, and document processing tools is often required. Effective communication, problem-solving, and customer service orientation are essential soft skills for addressing client inquiries and resolving issues. These abilities are crucial for ensuring accurate policy administration, maintaining client satisfaction, and supporting smooth insurance operations.

What does a Policy Services Representative do?

A Policy Services Representative is responsible for assisting customers and agents with policy-related inquiries and transactions in the insurance industry. They handle tasks such as processing policy changes, answering questions about coverage, billing, and claims, and updating customer information. The role requires strong communication and problem-solving skills, as well as attention to detail to ensure all policy information is accurate and up to date. Policy Services Representatives often work in call centers or office settings and may interact with clients over the phone, via email, or in person.

What is the difference between Policy Services Representative vs Claims Processor?

AspectPolicy Services RepresentativeClaims Processor
Required credentialsHigh school diploma; insurance licensing often preferredHigh school diploma; insurance or claims processing certifications beneficial
Work environmentOffice setting; customer service focusOffice setting; detailed data review and processing
Employer and industry usageInsurance companies, agenciesInsurance companies, third-party administrators
Common search intentCustomer service, policy managementClaims handling, processing procedures

Policy Services Representatives primarily handle customer inquiries, policy updates, and account management, focusing on service and policy maintenance. Claims Processors, on the other hand, evaluate and process insurance claims, ensuring proper documentation and payment. While both roles require insurance knowledge and customer interaction, their core responsibilities differ significantly, making each role distinct within the insurance industry.

How does a Policy Services Representative typically collaborate with other departments to resolve customer issues?

Policy Services Representatives frequently work with underwriting, claims, and billing departments to address customer inquiries and resolve policy-related concerns. Collaboration often involves clarifying policy details, correcting account discrepancies, or expediting endorsements and claims. Effective communication and teamwork are essential, as representatives serve as the bridge between customers and internal teams to ensure accurate, timely solutions. This collaborative environment helps build a well-rounded knowledge of insurance operations and enhances problem-solving skills.
More about Policy Services Representative jobs
What cities are hiring for Policy Services Representative jobs? Cities with the most Policy Services Representative job openings:
What job categories do people searching Policy Services Representative jobs look for? The top searched job categories for Policy Services Representative jobs are:
Policy Services Representative jobs near you
Infographic showing various Policy Services Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Patient Services Representative

Patient Services Representative

Piedmont Health Services

Carrboro, NC

$17.66 - $23.74/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Be an early applicant

Job description

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title: Patient Services Representative (Medical & Dental)

Department: Case Management 

Reports to: Center Manager

Benefits - 

  • Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
  • 403(b) Plan
  • 11 Paid Holidays
  • CME (Continuing Medical Education)

About Position:

Work Location: Carrboro CHC - 301 Lloyd Street, Carrboro, NC 27510

Work schedule: Monday: 8:00 am – 5:00 pm, Tuesday: 8:00 am – 5:00 pm, Wednesday: 8:00 am - 5:00 pm, Thursday: 8:00 am - 5:00 pm,  Saturday: 8:00 am - 1:00 pm. (Other Scheduled Days, As Needed)

Job Summary: 

The Patient Services Representative (Medical & Dental) is responsible to successfully check in medical, dental, and behavioral health patients when they arrive and assure completion of their registration process. The Patient Service Representative (PSR) will schedule patient appointments for our medical and/or dental sites, and complete required documentation prior to patients leaving our healthcare centers. The PSR will coordinate with Center Managers to correct denied claims to minimize our error rate, and ensure patient data is accurate and complete. This position must comply with local, state, federal, industry, and regulatory standards. The PSR must demonstrate an understanding of the HIPAA Privacy Rule and release of medical information, and possess the ability to work independently to process complex patient claims and authorization issues. This position requires excellent customer service skills and the incumbent must be an effective communicator.

Minimum Qualifications:

Education: High school diploma or equivalent;

Experience: 1 to 2 years of experience providing customer service in a healthcare organization, preferred. Experience with patient access (scheduling, registration, insurance verification), preferred;

Knowledge, Skills, and Abilities:

  •        Knowledge of two software databases, Dentrix and Athena;
  • Strong analytical, critical thinking, and organizational skills;
  • Must be punctual and extremely reliable;
  • Able to quickly learn and adapt to new processes and ideas;
  •        Excellent interpersonal, verbal and written communication skills;
  •        Detail-oriented with exceptional time management skills;
  •        Able to work in a fast-paced environment;
  • Must be accurate and efficient in data entry;
  •        Able to identify and understand issues and problems;
  •        Able to handle sensitive and confidential information;
  •        Experience with Microsoft Outlook;
  •        Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers;
  •        Able to determine work priorities;
  • Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Immunizations: Be medically cleared from communicable diseases and have all immunizations up-to-date prior to employment

Pay Range: $17.66 - $23.74  (commensurate with years of experience)

EEO STATEMENT
Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.