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Policy Services Representative information

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$26K

$48.4K

$73K

How much do policy services representative jobs pay per year?

As of Jun 9, 2026, the average yearly pay for policy services representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Policy Services Representative, and why are they important?

To thrive as a Policy Services Representative, you need a solid understanding of insurance products, attention to detail, and strong organizational skills, typically supported by a high school diploma or relevant experience. Familiarity with insurance management systems, customer relationship management (CRM) software, and document processing tools is often required. Effective communication, problem-solving, and customer service orientation are essential soft skills for addressing client inquiries and resolving issues. These abilities are crucial for ensuring accurate policy administration, maintaining client satisfaction, and supporting smooth insurance operations.

What does a Policy Services Representative do?

A Policy Services Representative is responsible for assisting customers and agents with policy-related inquiries and transactions in the insurance industry. They handle tasks such as processing policy changes, answering questions about coverage, billing, and claims, and updating customer information. The role requires strong communication and problem-solving skills, as well as attention to detail to ensure all policy information is accurate and up to date. Policy Services Representatives often work in call centers or office settings and may interact with clients over the phone, via email, or in person.

What is the difference between Policy Services Representative vs Claims Processor?

AspectPolicy Services RepresentativeClaims Processor
Required credentialsHigh school diploma; insurance licensing often preferredHigh school diploma; insurance or claims processing certifications beneficial
Work environmentOffice setting; customer service focusOffice setting; detailed data review and processing
Employer and industry usageInsurance companies, agenciesInsurance companies, third-party administrators
Common search intentCustomer service, policy managementClaims handling, processing procedures

Policy Services Representatives primarily handle customer inquiries, policy updates, and account management, focusing on service and policy maintenance. Claims Processors, on the other hand, evaluate and process insurance claims, ensuring proper documentation and payment. While both roles require insurance knowledge and customer interaction, their core responsibilities differ significantly, making each role distinct within the insurance industry.

How does a Policy Services Representative typically collaborate with other departments to resolve customer issues?

Policy Services Representatives frequently work with underwriting, claims, and billing departments to address customer inquiries and resolve policy-related concerns. Collaboration often involves clarifying policy details, correcting account discrepancies, or expediting endorsements and claims. Effective communication and teamwork are essential, as representatives serve as the bridge between customers and internal teams to ensure accurate, timely solutions. This collaborative environment helps build a well-rounded knowledge of insurance operations and enhances problem-solving skills.
More about Policy Services Representative jobs
What cities are hiring for Policy Services Representative jobs? Cities with the most Policy Services Representative job openings:
What job categories do people searching Policy Services Representative jobs look for? The top searched job categories for Policy Services Representative jobs are:
Policy Services Representative jobs near you
Infographic showing various Policy Services Representative job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Patient Services Representative

Patient Services Representative

My Community Dental Centers Inc.

Ypsilanti, MI • On-site

$15.75 - $20/hr

Full-time

Dental

Posted 4 days ago

Job description

Patient Services Representative 

Ypsilanti, MI  

Monday thru Thurs 7:45 a.m. to 5 p.m.

Friday 7:45 a.m. to 2 p.m.

Starting at $18 

About My Community Dental Centers  

At My Community Dental Centers, our mission centers around people. We build a passionate, mission-driven team dedicated to improving community health by providing quality dental care for all. We foster a supportive work environment where our Patient Service Representatives can grow and thrive, offering ample opportunities for mentorship, education, and career development. 

Founded in 2006, MCDC is committed to providing high-quality dental care to everyone, including those on Medicaid or without insurance across 28 centers in Michigan. If you're passionate about making a positive impact as a Patient Services Representative, we invite you to join our team! 

Patient Services Representative: Key Responsibilities 

As a valued member of our team, our Patient Services Representatives (PSR) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty and trust within the communities we serve. 

  • Greet patients and visitors professionally in-person and over telephone. 
  • Coordinate effective scheduling and confirmation of appointments. 
  • Assist in the coordination of incoming and outgoing patient referrals. 
  • Ensure patient chart accuracy and the collection of required documentation and consents. 
  • Verify patient insurance and eligibility, and collect payments as required. 
  • Notify providers of patient arrivals and assist in presenting pertinent patient information. 
  • Assist patients with the check-in and check-out process. 
  • Confirm all future appointments and assist in scheduling follow-up treatment. 
  • Maintain financial records and perform daily and weekly deposits. 
  • Ensure compliance with MCDC policies, as well as State, Federal, and other regulatory agencies. 

You may be a good fit for ourpSR Patient Services Representative role if you possess: 

  • Strong leadership, problem-solving and communication skills. 
  • Ability to work with interruptions and to manage multiple priorities while meeting deadlines. 
  • Ability to work unsupervised while maintaining a professional demeanor. 
  • Computer skills i.e. Microsoft Word, Excel, Outlook, and Internet. 
  • Ability to operate office equipment i.e. Calculator, fax, copier, scanner, credit card terminal, multiple phone lines. 

Qualifications: 

  • High school graduate or equivalent. (Required) 
  • Dental or customer service experience preferred. 

Visit our website to learn more about the benefits of working at MCDC: mydental.org/careers. 

My Community Dental Centers is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, marital status, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.   


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