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Policy Services Representative Jobs (NOW HIRING)

Coushatta Casino Resort

Guest Services Rep

Kinder, LA · On-site

$11.75 - $14.25/hr

Job Title Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction. Education and/or Experience ...

Coushatta - Vantage RM

Guest Services Rep

Kinder, LA · On-site

$11.75 - $14.25/hr

Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction. EDUCATION and/or EXPERIENCE: High ...

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Policy Services Representative information

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$26K

$48.4K

$73K

How much do policy services representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for policy services representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Policy Services Representative, and why are they important?

To thrive as a Policy Services Representative, you need a solid understanding of insurance products, attention to detail, and strong organizational skills, typically supported by a high school diploma or relevant experience. Familiarity with insurance management systems, customer relationship management (CRM) software, and document processing tools is often required. Effective communication, problem-solving, and customer service orientation are essential soft skills for addressing client inquiries and resolving issues. These abilities are crucial for ensuring accurate policy administration, maintaining client satisfaction, and supporting smooth insurance operations.

What kind of jobs are there in policy services representative?

Jobs in policy services often include roles such as policy analyst, customer service representative, claims processor, and compliance specialist. These positions typically require strong communication skills, knowledge of policies and regulations, and proficiency with computer systems or databases. They are commonly found in insurance companies, government agencies, and consulting firms.

What does a Policy Services Representative do?

A Policy Services Representative is responsible for assisting customers and agents with policy-related inquiries and transactions in the insurance industry. They handle tasks such as processing policy changes, answering questions about coverage, billing, and claims, and updating customer information. The role requires strong communication and problem-solving skills, as well as attention to detail to ensure all policy information is accurate and up to date. Policy Services Representatives often work in call centers or office settings and may interact with clients over the phone, via email, or in person.

What is the difference between Policy Services Representative vs Claims Processor?

AspectPolicy Services RepresentativeClaims Processor
Required credentialsHigh school diploma; insurance licensing often preferredHigh school diploma; insurance or claims processing certifications beneficial
Work environmentOffice setting; customer service focusOffice setting; detailed data review and processing
Employer and industry usageInsurance companies, agenciesInsurance companies, third-party administrators
Common search intentCustomer service, policy managementClaims handling, processing procedures

Policy Services Representatives primarily handle customer inquiries, policy updates, and account management, focusing on service and policy maintenance. Claims Processors, on the other hand, evaluate and process insurance claims, ensuring proper documentation and payment. While both roles require insurance knowledge and customer interaction, their core responsibilities differ significantly, making each role distinct within the insurance industry.

How does a Policy Services Representative typically collaborate with other departments to resolve customer issues?

Policy Services Representatives frequently work with underwriting, claims, and billing departments to address customer inquiries and resolve policy-related concerns. Collaboration often involves clarifying policy details, correcting account discrepancies, or expediting endorsements and claims. Effective communication and teamwork are essential, as representatives serve as the bridge between customers and internal teams to ensure accurate, timely solutions. This collaborative environment helps build a well-rounded knowledge of insurance operations and enhances problem-solving skills.
More about Policy Services Representative jobs
What cities are hiring for Policy Services Representative jobs? Cities with the most Policy Services Representative job openings:
What job categories do people searching Policy Services Representative jobs look for? The top searched job categories for Policy Services Representative jobs are:
Policy Services Representative jobs near you
Infographic showing various Policy Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Client Services Representative - Insurance

Bank of Springfield

Springfield, IL • On-site

$40K - $45K/yr

Other

Re-posted 29 days ago

Job description

Client Services Representative – Insurance

Location: Springfield, IL; Champaign, IL; Bloomington, IL; Quincy, IL or Jacksonville, IL Department: Insurance Status: Full-Time

About the Role

The Client Services Representative supports the daily operations of the Insurance department by assisting our clients, processing policy documentation and working with insurance carriers and producers. This role focuses on providing excellent customer service while ensuring client requests are handled accurately and efficiently.

Essential Duties and Responsibilities
  • Provide exceptional customer service to insurance clients in person, by phone, and via email
  • Assist clients with policy questions, billing inquiries, and coverage documentation
  • Process policy changes, renewals, and endorsements accurately and in a timely manner
  • Prepare certificates of insurance and other required documentation for clients
  • Maintain accurate client records and documentation within agency management systems
  • Coordinate with insurance carriers and internal team members regarding policy servicing needs
  • Support producers with administrative tasks related to new business and renewals
  • Follow all regulatory, compliance, and company procedures
  • Perform additional duties as assigned to support the Insurance team
Qualifications
  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • Previous customer service or administrative experience in the field of insurance or financial services preferred; Familiarity with farming and agricultural products is strongly preferred.
  • Illinois insurance license or willingness to obtain within a specified timeframe preferred
  • Strong communication and interpersonal skills are required
  • Excellent attention to detail and organizational abilities required
  • Proficiency with Microsoft Office and ability to learn agency management software required
  • Ability to prioritize tasks and manage multiple responsibilities efficiently required
Why Join Us?

You'll be part of a bank that values relationships, integrity, and community involvement. As a BOS team member, you will have the opportunity to make a meaningful impact—engaging with your team, supporting local businesses and families, and strengthening the communities we serve.

Salary Range: The base salary range for this position is $40,000.00 - $45,000.00 annually, depending on experience and qualifications. In addition to the base salary, compensation may include performance-based incentives, bonuses, benefits, and other incentives.

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