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Policy Services Representative Jobs (NOW HIRING)

Ameritas

Associate Rep, Policy Services

Cincinnati, OH · On-site

... all policy/plan types, and ordering additional requirements as required. The incumbent is responsible for providing service and communicating to policyholders, associates in field offices, agents ...

bmic

Policyholder Services Representative

Hagerstown, MD · On-site

$39K - $54K/yr

The Policyholder Services Representative is responsible for providing high levels of customer service by answering all incoming calls regarding billing issues for both insureds and agents ...

The AF Group

Policy Operations Assistant I

Lansing, MI · On-site

Customer Service Representative I is focused on providing administrative, data entry and policy issuance support. RESPONSIBILITIES/TASKS: * Types policies and endorsements using the Policy Issuance ...

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Policy Services Representative information

See salary details

$26K

$48.4K

$73K

How much do policy services representative jobs pay per year?

As of Jul 1, 2026, the average yearly pay for policy services representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Policy Services Representative, and why are they important?

To thrive as a Policy Services Representative, you need a solid understanding of insurance products, attention to detail, and strong organizational skills, typically supported by a high school diploma or relevant experience. Familiarity with insurance management systems, customer relationship management (CRM) software, and document processing tools is often required. Effective communication, problem-solving, and customer service orientation are essential soft skills for addressing client inquiries and resolving issues. These abilities are crucial for ensuring accurate policy administration, maintaining client satisfaction, and supporting smooth insurance operations.

What does a Policy Services Representative do?

A Policy Services Representative is responsible for assisting customers and agents with policy-related inquiries and transactions in the insurance industry. They handle tasks such as processing policy changes, answering questions about coverage, billing, and claims, and updating customer information. The role requires strong communication and problem-solving skills, as well as attention to detail to ensure all policy information is accurate and up to date. Policy Services Representatives often work in call centers or office settings and may interact with clients over the phone, via email, or in person.

What is the difference between Policy Services Representative vs Claims Processor?

AspectPolicy Services RepresentativeClaims Processor
Required credentialsHigh school diploma; insurance licensing often preferredHigh school diploma; insurance or claims processing certifications beneficial
Work environmentOffice setting; customer service focusOffice setting; detailed data review and processing
Employer and industry usageInsurance companies, agenciesInsurance companies, third-party administrators
Common search intentCustomer service, policy managementClaims handling, processing procedures

Policy Services Representatives primarily handle customer inquiries, policy updates, and account management, focusing on service and policy maintenance. Claims Processors, on the other hand, evaluate and process insurance claims, ensuring proper documentation and payment. While both roles require insurance knowledge and customer interaction, their core responsibilities differ significantly, making each role distinct within the insurance industry.

How does a Policy Services Representative typically collaborate with other departments to resolve customer issues?

Policy Services Representatives frequently work with underwriting, claims, and billing departments to address customer inquiries and resolve policy-related concerns. Collaboration often involves clarifying policy details, correcting account discrepancies, or expediting endorsements and claims. Effective communication and teamwork are essential, as representatives serve as the bridge between customers and internal teams to ensure accurate, timely solutions. This collaborative environment helps build a well-rounded knowledge of insurance operations and enhances problem-solving skills.
More about Policy Services Representative jobs
What cities are hiring for Policy Services Representative jobs? Cities with the most Policy Services Representative job openings:
What job categories do people searching Policy Services Representative jobs look for? The top searched job categories for Policy Services Representative jobs are:
Policy Services Representative jobs near you
Infographic showing various Policy Services Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
POLICY SERVICES REPRESENTATIVE

POLICY SERVICES REPRESENTATIVE

Data Bridge Consultants

Hanover, MD • On-site

$39K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Location: Baltimore, MD

Primary Job Functions:

Our client has an immediate opening for Claims Representative in Hanover, Maryland.

This position is responsible for servicing our agent partners and our policyholders. Each representative services 60-100 incoming calls per day in addition to other daily activities.

We assist with questions on policies, billing, coverages, cancellations as well as guidance to our agents on how to accurately quote a policy. We do this for all states we do business in and for all products - personal auto, motorcycle and commercial auto.

Qualifications:

  • Math skills required.
  • Attention to detail and ability to multi-task.
  • Excellent communication, organizational and customer service skills.
  • Requires ability to learn and understand insurance program differences between several states and how to process requested policy changes, while still cordially and courteously servicing 60-100 incoming calls per day.
  • Patience and listening skills - leading to problem solving (what is really being asked of me on this call) is a must.
  • Flexibility to work either an 8:30-5 or 9:30-6pm shift.
  • Bachelor’s Degree or equivalent industry experience helpful but not required.