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Policy Services Representative Jobs (NOW HIRING)

Slide Insurance

Policy Services Representative

Tampa, FL

$37K - $52K/yr

This position is full-time, Monday-Friday As a Policy Services Representative , you'll be the trusted voice for our customers, helping them navigate their insurance needs while making a meaningful ...

Slide Insurance

Policy Services Representative

Tampa, FL · On-site

$36K - $50K/yr

Policy Services Representative Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a ...

Slide Insurance

Policy Services Representative

Tampa, FL · On-site

$37K - $52K/yr

This position is full-time, Monday-Friday As a Policy Services Representative , you'll be the trusted voice for our customers, helping them navigate their insurance needs while making a meaningful ...

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Policy Services Representative information

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$26K

$48.4K

$73K

How much do policy services representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for policy services representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Policy Services Representative, and why are they important?

To thrive as a Policy Services Representative, you need a solid understanding of insurance products, attention to detail, and strong organizational skills, typically supported by a high school diploma or relevant experience. Familiarity with insurance management systems, customer relationship management (CRM) software, and document processing tools is often required. Effective communication, problem-solving, and customer service orientation are essential soft skills for addressing client inquiries and resolving issues. These abilities are crucial for ensuring accurate policy administration, maintaining client satisfaction, and supporting smooth insurance operations.

What kind of jobs are there in policy services representative?

Jobs in policy services often include roles such as policy analyst, customer service representative, claims processor, and compliance specialist. These positions typically require strong communication skills, knowledge of policies and regulations, and proficiency with computer systems or databases. They are commonly found in insurance companies, government agencies, and consulting firms.

What does a Policy Services Representative do?

A Policy Services Representative is responsible for assisting customers and agents with policy-related inquiries and transactions in the insurance industry. They handle tasks such as processing policy changes, answering questions about coverage, billing, and claims, and updating customer information. The role requires strong communication and problem-solving skills, as well as attention to detail to ensure all policy information is accurate and up to date. Policy Services Representatives often work in call centers or office settings and may interact with clients over the phone, via email, or in person.

What is the difference between Policy Services Representative vs Claims Processor?

AspectPolicy Services RepresentativeClaims Processor
Required credentialsHigh school diploma; insurance licensing often preferredHigh school diploma; insurance or claims processing certifications beneficial
Work environmentOffice setting; customer service focusOffice setting; detailed data review and processing
Employer and industry usageInsurance companies, agenciesInsurance companies, third-party administrators
Common search intentCustomer service, policy managementClaims handling, processing procedures

Policy Services Representatives primarily handle customer inquiries, policy updates, and account management, focusing on service and policy maintenance. Claims Processors, on the other hand, evaluate and process insurance claims, ensuring proper documentation and payment. While both roles require insurance knowledge and customer interaction, their core responsibilities differ significantly, making each role distinct within the insurance industry.

How does a Policy Services Representative typically collaborate with other departments to resolve customer issues?

Policy Services Representatives frequently work with underwriting, claims, and billing departments to address customer inquiries and resolve policy-related concerns. Collaboration often involves clarifying policy details, correcting account discrepancies, or expediting endorsements and claims. Effective communication and teamwork are essential, as representatives serve as the bridge between customers and internal teams to ensure accurate, timely solutions. This collaborative environment helps build a well-rounded knowledge of insurance operations and enhances problem-solving skills.
More about Policy Services Representative jobs
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What job categories do people searching Policy Services Representative jobs look for? The top searched job categories for Policy Services Representative jobs are:
Policy Services Representative jobs near you
Infographic showing various Policy Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Policy Services Representative

Slide Insurance

Tampa, FL

$37K - $52K/yr

Other

Re-posted 5 days ago

Job description

Bring Your License. Bring Your Talent. Earn a Bonus.

We're seeking experienced Contact Center Representatives with an active Florida 20-44 Personal Lines Agent License.

This position is full-time, Monday-Friday 

As a Policy Services Representative, you'll be the trusted voice for our customers, helping them navigate their insurance needs while making a meaningful impact on their experience with Slide.

What You'll Do
  • Deliver outstanding customer service by responding to policy-related inquiries via multiple communication channels
  • Assist customers with policy changes, payments, and coverage questions with professionalism and accuracy
  • Resolve customer concerns and escalate complex issues when needed
  • Maintain accurate documentation of customer interactions and policy activity
  • Support call center performance goals related to customer satisfaction and service excellence
  • Ensure compliance with company procedures and documentation standards
What You Bring
  • High school diploma required
  • 2+ years of recent contact center or call center experience
  • Active Florida 20-44 P&C Personal Lines Agent License or 90-44 Non-Resident Personal Lines License required
  • Homeowners insurance experience preferred
  • Strong communication, organizational, and customer service skills
  • Ability to adapt and thrive in a fast-paced environment
  • Desire to live Slide's Core Values

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