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Policy Services Representative Jobs (NOW HIRING)

Coushatta Casino Resort

Guest Services Rep

Kinder, LA · On-site

$11.75 - $14.25/hr

Job Title Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction. Education and/or Experience ...

Coushatta - Vantage RM

Guest Services Rep

Kinder, LA · On-site

$11.75 - $14.25/hr

Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction. EDUCATION and/or EXPERIENCE: High ...

TeamWork Online

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

The Guest Services Representative is responsible for their assigned position and is expected to take ownership by making sure guests follow arena policies and guest code of conduct while addressing ...

New

Legends Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

The Guest Services Representative is responsible for their assigned position and is expected to take ownership by making sure guests follow arena policies and guest code of conduct while addressing ...

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All JobsPolicy Services Representative Jobs

Policy Services Representative information

See salary details

$26K

$48.4K

$73K

How much do policy services representative jobs pay per year?

As of Jul 2, 2026, the average yearly pay for policy services representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Policy Services Representative, and why are they important?

To thrive as a Policy Services Representative, you need a solid understanding of insurance products, attention to detail, and strong organizational skills, typically supported by a high school diploma or relevant experience. Familiarity with insurance management systems, customer relationship management (CRM) software, and document processing tools is often required. Effective communication, problem-solving, and customer service orientation are essential soft skills for addressing client inquiries and resolving issues. These abilities are crucial for ensuring accurate policy administration, maintaining client satisfaction, and supporting smooth insurance operations.

What does a Policy Services Representative do?

A Policy Services Representative is responsible for assisting customers and agents with policy-related inquiries and transactions in the insurance industry. They handle tasks such as processing policy changes, answering questions about coverage, billing, and claims, and updating customer information. The role requires strong communication and problem-solving skills, as well as attention to detail to ensure all policy information is accurate and up to date. Policy Services Representatives often work in call centers or office settings and may interact with clients over the phone, via email, or in person.

What is the difference between Policy Services Representative vs Claims Processor?

AspectPolicy Services RepresentativeClaims Processor
Required credentialsHigh school diploma; insurance licensing often preferredHigh school diploma; insurance or claims processing certifications beneficial
Work environmentOffice setting; customer service focusOffice setting; detailed data review and processing
Employer and industry usageInsurance companies, agenciesInsurance companies, third-party administrators
Common search intentCustomer service, policy managementClaims handling, processing procedures

Policy Services Representatives primarily handle customer inquiries, policy updates, and account management, focusing on service and policy maintenance. Claims Processors, on the other hand, evaluate and process insurance claims, ensuring proper documentation and payment. While both roles require insurance knowledge and customer interaction, their core responsibilities differ significantly, making each role distinct within the insurance industry.

How does a Policy Services Representative typically collaborate with other departments to resolve customer issues?

Policy Services Representatives frequently work with underwriting, claims, and billing departments to address customer inquiries and resolve policy-related concerns. Collaboration often involves clarifying policy details, correcting account discrepancies, or expediting endorsements and claims. Effective communication and teamwork are essential, as representatives serve as the bridge between customers and internal teams to ensure accurate, timely solutions. This collaborative environment helps build a well-rounded knowledge of insurance operations and enhances problem-solving skills.
More about Policy Services Representative jobs
What cities are hiring for Policy Services Representative jobs? Cities with the most Policy Services Representative job openings:
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Policy Services Representative jobs near you
Infographic showing various Policy Services Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Customer Service Representative 1

Customer Service Representative 1

Emergent Holdings

Lansing, MI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
SUMMARY:
Customer Service Representative I is focused on providing administrative, data entry and policy issuance support.
RESPONSIBILITIES/TASKS:
  • Types policies and endorsements using the Policy Issuance and Microsoft Word systems.
  • Daily entry of policies and endorsements into Century's Information Management System (CIMS).
  • Manages all policy and endorsement transactions in keeping with the Policy Services Standard Operating Procedures. Policies are checked for accuracy throughout all phases of the issuance process.
  • Works effectively on the assigned team.
  • System/Software Skills - Must learn all systems and stay current with changes and updates.
  • Checks, analyzes, and classifies or alphabetizes materials.
  • Conduct limited research when necessary.
  • Successfully completes basic job specific training as defined in the Policy Services Training Matrix within the first three months of employment.
  • Continually maintains 98% or above quality.
  • Continually maintains 85-115% metric score with 80-100% time on task.
  • Maintains an 80% or above customer service score.
  • Ability to interact with others in a professional manner.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
EMPLOYMENT QUALIFICATIONS:
EDUCATION:
  • High School Diploma is required.
EXPERIENCE
  • Prior experience in data entry, administrative and/or clerical role, is preferred.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
  • Proficient in Microsoft Office skills including Word, Excel, Outlook, Access, and PowerPoint.
  • Completes and passes AINS 21 in the first year of employment and begins working towards AINS 23.
  • Professional demeanor, customer service skills, and problem-solving abilities are critical to this position.
  • Able to understand and carry out instructions.
  • Detail oriented.
  • Flexible and able to multi-task assignments.

WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.
PAY RANGE:
Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $34,700 and $58,050.
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
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