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Job Description: In-Shopper / Counter Worker

Location: Tucson, AZ

Company: Jimmy’s Pita & Poke

Job Summary

As an In-Shopper at Jimmy’s Pita & Poke, you are the face of the restaurant. You are responsible for providing high-energy customer service, accurately building custom pita bowls and poke bowls, and maintaining a pristine dining environment. This role requires a "fast-casual" mindset: speed, precision, and a friendly attitude are essential to ensuring every guest has a top-tier experience.

Key Responsibilities

Customer Service & Sales

• Greet & Engage: Provide a warm welcome to every guest. Assist customers in navigating the menu, explaining the differences between our signature Pitas, Poke Bowls, and Salads.

• Order Management: Accurately take orders via the POS system, handle cash and credit transactions, and manage phone-in or online orders for pickup.

• Expert Knowledge: Maintain a deep understanding of ingredients, including proteins (Ahi tuna, salmon, chicken, gyro), sauces, and dietary options (vegan, gluten-free).

Food Assembly & Preparation

• Build-to-Order: Execute the "Jimmy’s Way" by building pitas and poke bowls with 100% accuracy, following specific portion sizes and recipes.

• Quality Control: Ensure all ingredients on the line are fresh, properly chilled, and visually appealing.

• Prep Support: Assist in light food prep, such as washing/cutting vegetables, replenishing toppings, and ensuring the beverage station is stocked.

Shop Maintenance

• Cleanliness: Maintain a "sparkling clean" workstation. Regularly sweep, mop, and sanitize tables, counters, and restrooms.

• Organization: Restock chips, drinks, and utensils. Ensure the "staging area" for delivery drivers is organized and orders are ready for quick hand-off.

Required Skills & Qualifications

• Communication: Ability to speak clearly and listen effectively to customer requests in a loud, fast-paced environment.

• Math Skills: Basic proficiency in addition and subtraction for cash handling.

• Speed & Stamina: Ability to stand for long periods (up to 8 hours) and work quickly during "the rush."

• Team Player: A positive, "can-do" attitude and the ability to pivot between tasks as needed.

• Reliability: Consistent attendance and a professional appearance in compliance with the dress code.

Physical Requirements

• Must be able to lift up to 50 lbs occasionally.

• Constant standing, walking, reaching, and repetitive hand motions for food assembly.

• Ability to work in an environment with varying temperatures (coolers/prep areas).

Perks & Benefits

• Competitive hourly pay + tips.

• Flexible scheduling (perfect for college students).

• Employee meal discounts.

• Opportunity for growth within a locally loved Tucson brand.

Jimmy’s Pita & Poke is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Jimmy’s Pita & Poke, we believe that fast food shouldn’t mean "junk food." We are a locally-owned, high-energy restaurant dedicated to serving fresh, vibrant, and customizable meals that fuel our Tucson community. Whether it’s a signature Ahi Tuna Poke bowl or a perfectly seasoned Gyro Pita, we pride ourselves on quality ingredients and even better service.

We are currently in an exciting phase of growth and are looking for motivated, outgoing individuals to join our founding team for our newest location opening June 1st!

Why Work With Us?
We aren't just building bowls; we’re building a culture of reliability, speed, and fun. We value our employees as much as our customers, which is why we offer a comprehensive benefits package—including Health, Dental, and Vision insurance, along with a 401(k) retirement plan—to help our team members thrive both in and out of the kitchen.

What We Stand For:

Freshness First: We prep our vegetables and proteins daily to ensure every bite is top-tier.

Community Focused: Born and bred in Tucson, we love serving our neighbors.

A "Sparkling Clean" Standard: We take pride in a workspace that shines.

Growth Mindset: As we expand, we look to promote from within.

If you’re a team player with a "can-do" attitude and a passion for healthy, delicious food, we want to meet you! Come help us kick off our grand opening and start your career with a brand that’s making waves in the desert.