1

Player Services Representative Jobs (NOW HIRING)

PLAYER SERVICES REP

Charles Town, WV

$15.25 - $20.75/hr

Relays Players Choice card uses and benefits to each guest, as well as describes any and all ... Enthusiastically supports, actively promotes and demonstrates superior customer service in ...

PLAYER SERVICES - The Club at Seven Canyons (Sedona, AZ) Come be a part of the vibrant team at The Club at Seven Canyons. We are seeking a Player Services employee to provide world-class golfing ...

PLAYER SERVICES - The Club at Seven Canyons (Sedona, AZ) Come be a part of the vibrant team at The Club at Seven Canyons. We are seeking a Player Services employee to provide world-class golfing ...

PLAYER SERVICES - The Club at Seven Canyons (Sedona, AZ) Come be a part of the vibrant team at The Club at Seven Canyons. We are seeking a Player Services employee to provide world-class golfing ...

PLAYER SERVICES - The Club at Seven Canyons (Sedona, AZ) Come be a part of the vibrant team at The Club at Seven Canyons. We are seeking a Player Services employee to provide world-class golfing ...

PLAYER SERVICES - The Club at Seven Canyons (Sedona, AZ) Come be a part of the vibrant team at The Club at Seven Canyons. We are seeking a Player Services employee to provide world-class golfing ...

PLAYER SERVICES - The Club at Seven Canyons (Sedona, AZ) Come be a part of the vibrant team at The Club at Seven Canyons. We are seeking a Player Services employee to provide world-class golfing ...

PLAYER SERVICES - The Club at Seven Canyons (Sedona, AZ) Come be a part of the vibrant team at The Club at Seven Canyons. We are seeking a Player Services employee to provide world-class golfing ...

next page

Showing results 1-20

Player Services Representative information

See salary details

$10

$20

$35

How much do player services representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for player services representative in the United States is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $22.36 per hour, depending on experience, location, and employer.

What is the difference between Player Services Representative vs Customer Support Specialist?

AspectPlayer Services RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentCasino, gaming, or entertainment venues; customer-facing rolesVarious industries including retail, tech, and services; call centers or online support
Employer & Industry UsagePrimarily in gaming, casinos, and entertainment sectorsAcross multiple industries including retail, tech, and hospitality
Search & Comparison IntentPlayers seeking assistance or information about gaming servicesCustomers seeking help with products or services in different sectors

The main difference is that Player Services Representatives focus on assisting casino or gaming patrons with their needs, while Customer Support Specialists handle a broader range of customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their specific environments and client bases differ.

What are some common challenges faced by Player Services Representatives, and how can they be managed effectively?

Player Services Representatives often encounter challenges such as handling high volumes of customer inquiries during peak hours and resolving guest concerns efficiently while maintaining a positive attitude. Balancing attention to detail with speed is crucial, as errors in transactions or rewards can impact guest satisfaction. Effective communication skills, thorough knowledge of casino policies, and teamwork with colleagues in security and management are essential for managing these challenges and ensuring a smooth guest experience.

What are Player Services Representatives?

Player Services Representatives are customer service professionals who work in casinos or gaming establishments. They assist guests with a variety of services, such as processing player club memberships, redeeming rewards or comps, handling inquiries about promotions, and resolving issues related to player accounts. Their role is essential in ensuring a positive guest experience by providing accurate information and support. They often work closely with other departments to address guests' needs and maintain compliance with gaming regulations.

What are the key skills and qualifications needed to thrive as a Player Services Representative, and why are they important?

To thrive as a Player Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale systems, casino management software, and cash handling procedures is commonly required. Excellent communication, problem-solving abilities, and a friendly demeanor help build rapport with guests and resolve issues efficiently. These skills ensure a positive guest experience, accurate transactions, and compliance with gaming regulations in a fast-paced casino environment.
More about Player Services Representative jobs
What cities are hiring for Player Services Representative jobs? Cities with the most Player Services Representative job openings:
What states have the most Player Services Representative jobs? States with the most job openings for Player Services Representative jobs include:
What job categories do people searching Player Services Representative jobs look for? The top searched job categories for Player Services Representative jobs are:
What are popular job titles related to Player Services Representative jobs? For Player Services Representative jobs, the most frequently searched job titles are:
Infographic showing various Player Services Representative job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,298 per year, or $20.8 per hour.

$15.25 - $20.75/hr

Other

Medical, Retirement, PTO

Posted 7 days ago


Job description

Introduction
...
Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities
  • Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.
  • Orders monies through exchange slips.
  • Verifies exchanges from other windows and receipt transactions for various cashiers.
  • Completes cash advances, cashes personal checks.
  • Perform marker related transactions including front money deposits and withdrawals.
  • Delivers exchanges to cashiers.
  • Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.
  • Issues Players Choice cards to new and existing guests efficiently and accurately.
  • Assists Players Choice members with redemption transactions.
  • Conforms to all rules and regulations of CTR / SARC Compliance.
  • Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.
  • Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change.
  • Prepares and reconciles cash banks and sales for all outlets.
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures behavior and appearance are in compliance with established standards.
  • Maintains complete confidentiality of all company information at all times.
  • Maintains a professional work environment with supervisors and staff.
  • Adheres to regulatory, departmental and company policies.
  • Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
  • Participates in meetings and trainings as required.
  • Performs other duties as may be assigned by department and/or company management.

Requirements
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibility.
QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent required. A minimum of six (6) months of previous cashier or money handling experience is preferred.
LANGUAGE SKILLS
Must possess excellent communication skills both written and oral; the ability to read and comprehend simple instructions, short correspondence, and memos. Must have the ability to deal effectively and interact well with the customers and employees and ability to resolve problems/conflicts in a diplomatic and tactful manner.
MATHEMATICAL SKILLS
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
REASONING ABILITY
Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
OTHER QUALIFICATIONS
Must be a minimum of 21 years of age. Champion of Red Carpet Customer Service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others. Is regularly required to stand, walk and move through all areas of the casino, speak, hear, use hands to finger, handle or feel, reach with hands and arms. The employee may occasionally be required to sit. Occasionally climb heights and reach above shoulder level, continuously bend/stoop, squat, balance, kneel, lift and push/pull. Specific vision abilities required by this position include close and distance vision, color and depth perception, peripheral vision and ability to adjust focus. The employee must continuously lift and/or move up to twenty-five (25) pounds and lift and/or move up to fifty (50) pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.