Performs all functions of Player Services Specialist and Player Services Representative. Demonstrate a positive, helpful attitude toward customers and fellow team members. Show a genuine enthusiasm ...
Performs all functions of Player Services Specialist and Player Services Representative. Demonstrate a positive, helpful attitude toward customers and fellow team members. Show a genuine enthusiasm ...
Player Services Supervisor
Laughlin, NV · On-site
Performs all functions of Player Services Specialist and Player Services Representative. * Demonstrate a positive, helpful attitude toward customers and fellow team members. Show a genuine enthusiasm ...
Player Services Supervisor
Laughlin, NV · On-site
Performs all functions of Player Services Specialist and Player Services Representative. * Demonstrate a positive, helpful attitude toward customers and fellow team members. Show a genuine enthusiasm ...
PLAYER SERVICES REPRESENTATIVE-PLAYER SERVICES -SS (FULL-TIME/VARIES)
Choctaw, MS · On-site
$11.50 - $14.25/hr
... Player Services and Title 31 regulation and be able to implement these regulations in his/her ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
PLAYER SERVICES REPRESENTATIVE-PLAYER SERVICES -SS (FULL-TIME/VARIES)
Choctaw, MS · On-site
$11.50 - $14.25/hr
... Player Services and Title 31 regulation and be able to implement these regulations in his/her ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Player Services Representative - PT Swing/Grave
Biloxi, MS · On-site
$13.25/hr
Overview A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents ...
Player Services Representative - PT Swing/Grave
Biloxi, MS · On-site
$13.25/hr
Overview A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents ...
Responsible for verifying even exchanges when there is a variance. * Assist in performing the established duties of the front line Player Services Representative position as well as the Associate ...
Responsible for verifying even exchanges when there is a variance. * Assist in performing the established duties of the front line Player Services Representative position as well as the Associate ...
Cashier (Player Services Representative)
Conway, NH · On-site
$21 - $30/hr
As a Player Services Representative, you will provide exceptional guest service while processing various monetary transactions, including cashing out chips, redeeming vouchers, and handling currency ...
Quick apply
Cashier (Player Services Representative)
Conway, NH · On-site
$21 - $30/hr
As a Player Services Representative, you will provide exceptional guest service while processing various monetary transactions, including cashing out chips, redeeming vouchers, and handling currency ...
... Player Services Department. * Exchanges cash, coins, tokens and chips in accordance with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
... Player Services Department. * Exchanges cash, coins, tokens and chips in accordance with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
... Player Services Department. * Exchanges cash, coins, tokens and chips in accordance with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
... Player Services Department. * Exchanges cash, coins, tokens and chips in accordance with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
... Player Services Department. * Exchanges cash, coins, tokens and chips in accordance with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
... Player Services Department. * Exchanges cash, coins, tokens and chips in accordance with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Cashier (Player Services Representative)
Manchester, NH · On-site
$21 - $30/hr
As a Player Services Representative, you will provide exceptional guest service while processing various monetary transactions, including cashing out chips, redeeming vouchers, and handling currency ...
Quick apply
Cashier (Player Services Representative)
Manchester, NH · On-site
$21 - $30/hr
As a Player Services Representative, you will provide exceptional guest service while processing various monetary transactions, including cashing out chips, redeeming vouchers, and handling currency ...
... Player Services Department. * Exchanges cash, coins, tokens and chips in accordance with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
... Player Services Department. * Exchanges cash, coins, tokens and chips in accordance with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
... Player Services Department. * Exchanges cash, coins, tokens and chips in accordance with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
... Player Services Department. * Exchanges cash, coins, tokens and chips in accordance with ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Communicate with other members of the Player Services / Cage staff. Perform duties in a safe manner ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Communicate with other members of the Player Services / Cage staff. Perform duties in a safe manner ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Communicate with other members of the Player Services / Cage staff. * Perform duties in a safe ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Communicate with other members of the Player Services / Cage staff. * Perform duties in a safe ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Communicate with other members of the Player Services / Cage staff. * Perform duties in a safe ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Communicate with other members of the Player Services / Cage staff. * Perform duties in a safe ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Communicate with other members of the Player Services / Cage staff. Perform duties in a safe manner ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Communicate with other members of the Player Services / Cage staff. Perform duties in a safe manner ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Supervise the Cage Cashier/Player Service Representatives that are responsible for enrolling new guests as members into the loyalty program. * Oversee the day-to-day leadership responsibilities of ...
Supervise the Cage Cashier/Player Service Representatives that are responsible for enrolling new guests as members into the loyalty program. * Oversee the day-to-day leadership responsibilities of ...
Responsible for maintaining knowledge of and enforcing all gaming laws and regulations which apply to the functions and duties of the Player Services Department. * Exchanges cash, coins, tokens and ...
Responsible for maintaining knowledge of and enforcing all gaming laws and regulations which apply to the functions and duties of the Player Services Department. * Exchanges cash, coins, tokens and ...
Supervise the Cage Cashier/Player Service Representatives that are responsible for enrolling new guests as members into the loyalty program. * Oversee the day-to-day leadership responsibilities of ...
Supervise the Cage Cashier/Player Service Representatives that are responsible for enrolling new guests as members into the loyalty program. * Oversee the day-to-day leadership responsibilities of ...
Communicate with other members of the Player Services / Cage staff. * Perform duties in a safe ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Communicate with other members of the Player Services / Cage staff. * Perform duties in a safe ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Player Services Representative information
See salary details
$10.10 - $12.37
9% of jobs
$13.65 is the 25th percentile. Wages below this are outliers.
$12.37 - $14.64
29% of jobs
$14.64 - $16.91
12% of jobs
The median wage is $16.96 / hr.
$16.91 - $19.19
26% of jobs
$19.19 - $21.46
5% of jobs
$21.46 - $23.73
3% of jobs
$23.73 - $26.01
3% of jobs
$26.01 - $28.28
1% of jobs
$28.28 - $30.55
5% of jobs
$30.55 - $32.82
3% of jobs
$32.82 - $35.10
3% of jobs
$10
$20
$35
How much do player services representative jobs pay per hour?
As of Jul 24, 2026, the average hourly pay for player services representative in the United States is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $22.36 per hour, depending on experience, location, and employer.
What is the difference between Player Services Representative vs Customer Support Specialist?
| Aspect | Player Services Representative | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service certifications | High school diploma or equivalent; customer service certifications beneficial |
| Work Environment | Casino, gaming, or entertainment venues; customer-facing roles | Various industries including retail, tech, and services; call centers or online support |
| Employer & Industry Usage | Primarily in gaming, casinos, and entertainment sectors | Across multiple industries including retail, tech, and hospitality |
| Search & Comparison Intent | Players seeking assistance or information about gaming services | Customers seeking help with products or services in different sectors |
The main difference is that Player Services Representatives focus on assisting casino or gaming patrons with their needs, while Customer Support Specialists handle a broader range of customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their specific environments and client bases differ.
What are some common challenges faced by Player Services Representatives, and how can they be managed effectively?
Player Services Representatives often encounter challenges such as handling high volumes of customer inquiries during peak hours and resolving guest concerns efficiently while maintaining a positive attitude. Balancing attention to detail with speed is crucial, as errors in transactions or rewards can impact guest satisfaction. Effective communication skills, thorough knowledge of casino policies, and teamwork with colleagues in security and management are essential for managing these challenges and ensuring a smooth guest experience.
What are Player Services Representatives?
Player Services Representatives are customer service professionals who work in casinos or gaming establishments. They assist guests with a variety of services, such as processing player club memberships, redeeming rewards or comps, handling inquiries about promotions, and resolving issues related to player accounts. Their role is essential in ensuring a positive guest experience by providing accurate information and support. They often work closely with other departments to address guests' needs and maintain compliance with gaming regulations.
What are the key skills and qualifications needed to thrive as a Player Services Representative, and why are they important?
To thrive as a Player Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale systems, casino management software, and cash handling procedures is commonly required. Excellent communication, problem-solving abilities, and a friendly demeanor help build rapport with guests and resolve issues efficiently. These skills ensure a positive guest experience, accurate transactions, and compliance with gaming regulations in a fast-paced casino environment.
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Job description
Summary: Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Player Services department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations.
Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges. Essential Functions and Responsibilities: Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned. Provide effective supervisory oversight of assigned staff.
Follow and train on all established SOPs (Standard Operating Procedures). Maintain strict adherence to all internal policies providing guidance with regard to verification of casino service transactions. Understand and execute regulations for AML (Anti-money laundering) and Title 31.
Monitors labor in relation to volume levels and actively seeks to manage early outs without significantly jeopardizing customer service. Performs all functions of Player Services Specialist and Player Services Representative. Demonstrate a positive, helpful attitude toward customers and fellow team members.
Show a genuine enthusiasm for working in the hospitality/casino industry and/or working with the public. Provide outstanding customer service in a timely manner to both guests and fellow team members. Performs other duties as assigned.
About Avi Resort & Casino
Sourced by ZipRecruiter
Industry
Gambling activities
Company size
501 - 1,000 Employees
Headquarters location
Laughlin, NV, US
Year founded
1995