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Player Services Representative Jobs (NOW HIRING)

Revo Casino

Player Services Representative

Keene, NH · On-site

As a Player Services Representative, you will provide exceptional guest service while processing various monetary transactions, including cashing out chips, redeeming vouchers, and handling currency ...

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How much do player services representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for player services representative in the United States is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $22.36 per hour, depending on experience, location, and employer.

What is the difference between Player Services Representative vs Customer Support Specialist?

AspectPlayer Services RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentCasino, gaming, or entertainment venues; customer-facing rolesVarious industries including retail, tech, and services; call centers or online support
Employer & Industry UsagePrimarily in gaming, casinos, and entertainment sectorsAcross multiple industries including retail, tech, and hospitality
Search & Comparison IntentPlayers seeking assistance or information about gaming servicesCustomers seeking help with products or services in different sectors

The main difference is that Player Services Representatives focus on assisting casino or gaming patrons with their needs, while Customer Support Specialists handle a broader range of customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their specific environments and client bases differ.

What are some common challenges faced by player services representatives, and how can they be managed effectively?

Player Services Representatives often encounter challenges such as handling high volumes of customer inquiries during peak hours and resolving guest concerns efficiently while maintaining a positive attitude. Balancing attention to detail with speed is crucial, as errors in transactions or rewards can impact guest satisfaction. Effective communication skills, thorough knowledge of casino policies, and teamwork with colleagues in security and management are essential for managing these challenges and ensuring a smooth guest experience.

What is a player services representative?

Player Services Representatives are customer service professionals who work in casinos or gaming establishments. They assist guests with a variety of services, such as processing player club memberships, redeeming rewards or comps, handling inquiries about promotions, and resolving issues related to player accounts. Their role is essential in ensuring a positive guest experience by providing accurate information and support. They often work closely with other departments to address guests' needs and maintain compliance with gaming regulations.

What are the key skills and qualifications needed to thrive as a player services representative, and why are they important?

To thrive as a Player Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale systems, casino management software, and cash handling procedures is commonly required. Excellent communication, problem-solving abilities, and a friendly demeanor help build rapport with guests and resolve issues efficiently. These skills ensure a positive guest experience, accurate transactions, and compliance with gaming regulations in a fast-paced casino environment.
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Player Services Representative jobs near you
Infographic showing various Player Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,298 per year, or $20.8 per hour.

Player Services Representative

Cherokee Nation Business

Fort Gibson, OK • On-site

Full-time

Medical, PTO

Posted 8 days ago

Job description

As a Player Services Representative, you will be the face of guest interaction on the casino floor. You'll handle cash transactions, troubleshoot minor machine issues, and promote current events and amenities. Your role includes maintaining a clean and organized gaming area, staying informed about promotions, and ensuring compliance with gaming regulations. This position requires a proactive, guest-focused attitude and the ability to thrive in a fast-paced, high-energy environment. 

For more than two decades, Cherokee Casino has been Oklahoma's premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. 

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. 


Here's what awaits you: 

  • Health & Wellness:Choose from top-notch health plans,24/7 Telemedicine access, andon-site health clinics(at select locations). 

  • Financial Security:Grow your future with a generous401(k) matchandpaid vacation, sick time, bereavement, and holidays. 

  • Work-Life Balance:Enjoyflexible spending accounts,maternity/paternity leave, andvoluntary benefitsfor added peace of mind. 

  • And More:Earnincentivesbased on performance,refer friendsand get rewarded, and enjoydiscountsandholiday appreciation gifts. 

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment 

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss. 

Step into a world of possibilities: 

  • Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms. 

  • Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live. 

  • Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic. 

  • Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses. 

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special. 


Company:Cherokee Nation Entertainment

  • High School Diploma or GED required 

  • Minimum 6 months of related experience or equivalent combination of education and experience 

  • Strong customer service and cash handling skills 

  • Proficient in basic computer operations 

  • Detail-oriented with ability to complete federal and state forms accurately 

  • Ability to stand and walk for extended periods (7+ hours/day) 

  • Comfortable working in smoke-filled and noisy environments 

  • Capable of lifting up to 25 lbs and performing moderate physical tasks 

  • Must obtain and maintain licensing from the appropriate gaming authority 

  • Process e-game jackpots and complete IRS forms (W2G/1042-S) accurately 

  • Assist guests in locating specific machines and denominations 

  • Perform minor machine repairs (e.g., clearing jams, resolving tilts) 

  • Promote a fun, friendly, and welcoming atmosphere for guests 

  • Maintain cleanliness and organization of gaming areas 

  • Respond promptly to machine service lights and guest needs 

  • Stay informed on current promotions, events, and property amenities 

  • Monitor for underage gaming and report concerns to supervisors 

  • Uphold Big 6 standards: Clean, Safe, Comfortable, Quick, Friendly, Fun 

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