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Platform Support Specialist Jobs (NOW HIRING)

Creative Realities Inc

Support Specialist

Louisville, KY · On-site

$20/hr

Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class ... About the Position The Support Specialist, Level I, is responsible for the management and issue ...

Risk Strategies

Application Support Specialist

Sparks, MD · On-site

$64K - $88K/yr

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows ... Help monitor system health and escalate platform issues to senior team members. Operations ...

KTVU Fox 2

Support Specialist, Operations & Support

$100K - $110K/yr

As a Support Specialist you will ensure the end-to-end technical delivery of best-in-class ... A SNAPSHOT OF YOUR RESPONSIBILITIES Platform & Systems Expertise * Be the subject matter expert on ...

Fox

Support Specialist, Operations & Support

$100K - $110K/yr

As a Support Specialist you will ensure the end-to-end technical delivery of best-in-class ... A SNAPSHOT OF YOUR RESPONSIBILITIES Platform & Systems Expertise * Be the subject matter expert on ...

Kdfw Fox 4

Support Specialist, Operations & Support

$100K - $110K/yr

As a Support Specialist you will ensure the end-to-end technical delivery of best-in-class ... A SNAPSHOT OF YOUR RESPONSIBILITIES Platform & Systems Expertise * Be the subject matter expert on ...

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How much do platform support specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for platform support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a platform support specialist?

A Platform Support Specialist is responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of a software platform. They assist users by diagnosing problems, answering inquiries, and guiding them through solutions. Additionally, they may collaborate with development teams to identify and resolve system bugs or inefficiencies. Strong communication, problem-solving skills, and technical proficiency are essential for success in this role.

What are the typical daily responsibilities of a platform support specialist?

As a Platform Support Specialist, your typical day involves diagnosing and resolving technical issues reported by users, managing support tickets, and monitoring the performance of the platform. You may collaborate with development teams to escalate complex bugs or contribute to knowledge base documentation to help users self-serve common solutions. Regular communication with customers and colleagues is expected, ensuring problems are quickly identified and resolved. The role often requires balancing multiple priorities and adapting to new updates or changes in the platform. This dynamic and collaborative environment is ideal for individuals who enjoy problem-solving and continuous learning.

What are the key skills and qualifications needed to thrive as a platform support specialist?

To thrive as a Platform Support Specialist, you need a strong understanding of technical troubleshooting, customer service, and platform administration, often supported by experience with software, SaaS, or cloud platforms. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and sometimes certifications such as ITIL or CompTIA A+ are common requirements. Excellent communication, problem-solving abilities, and patience help you deliver effective support and work collaboratively with both technical and non-technical users. These skills are essential for resolving user issues efficiently, maintaining high platform uptime, and ensuring a positive user experience.

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Platform Support Specialist jobs near you
Infographic showing various Platform Support Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Specialist Director, Salesforce Platform Support Lead

KPMG US

Atlanta, GA • On-site

Full-time

Posted 7 days ago

Job description

Job Summary:
KPMG is a leading firm in the Advisory practice, offering opportunities for career advancement and personal development. They are currently seeking a Specialist Director, Salesforce Platform Support Lead to manage platform health and performance, govern enhancements, and drive Agile delivery across teams.
Responsibilities:
• Own overall platform health, performance, and stability, enforcing governance across intake, SLAs/KPIs, separation of run (Incidents/RITMs) and change (enhancements/projects), and coordination of integration and cross-system platform dependencies to ensure rapid issue resolution
• Lead end-to-end management of incidents and service requests, including triage, prioritization, escalation, SLA adherence, and root cause analysis to reduce repeat issues and improve user experience
• Govern the enhancement backlog through structured demand intake, prioritization, and execution, maintaining visibility into backlog health, throughput, and alignment to business value
• Drive multi-team Agile delivery by coordinating Scrum Masters, managing dependencies, and aligning backlog execution with ongoing project initiatives
• Oversee Salesforce seasonal releases, including impact assessment, sandbox validation, regression testing, and controlled go-live governance
• Serve as the primary stakeholder interface, delivering transparent reporting and driving continuous improvement through automation, operational efficiency, and a rolling improvement backlog
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications:
Required:
• Minimum eight years of recent experience in Salesforce platform delivery, including AMS/production support leadership with SLA accountability
• Bachelor's degree from an accredited college or university is required
• Deep expertise in Salesforce (Sales Cloud required) with strong knowledge of Apex, Flows, Lightning architecture, and integration patterns (MuleSoft preferred)
• Proven experience in ITIL-aligned service management, backlog governance, and KPI reporting within structured L1/L2/L3 models
• Demonstrated leadership in multi-team Agile delivery with strong stakeholder management, executive communication, and the ability to operate in complex, high-pressure environments
• Ability to travel as needed based on business and client demands
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Company:
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States. Founded in 2010, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.

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