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Platform Support Specialist Jobs (NOW HIRING)

Aptaero

Support Specialist

Schaumburg, IL

$50K - $65K/yr

Join Our Team as a Support Specialist About Us At Aptaero, we specialize in SaaS solutions that ... Provide End-User Technical & Application Support of our Airline Choice Platform. * Interact with ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Join Our Team as a Support Specialist About Us At Aptaero, we specialize in SaaS solutions that ... Provide End-User Technical & Application Support of our Airline Choice Platform. * Interact with ...

Fora

Support Specialist

New York, NY · On-site

$60K - $90K/yr

As a Support Specialist, you'll develop working fluency across booking operations, account ... Experience with ticketing platforms (e.g., Intercom, Zendesk) * Familiarity with key support ...

TAD PGS, Inc.

Support Specialist

Tempe, AZ · On-site

As a Supports Specialist, you are the heart of Our Client's core service and essential to the ... platforms. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal ...

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information ... Microsoft 365, Power Platform and AI Tools * Support Microsoft 365 tools, including Teams, Outlook ...

Selene Holdings

ICE Support Specialist

System & Platform Support * Provide Level 1 and Level 2 support for ICE/MSP and related servicing platforms * Support system administration, configuration, upgrades, and monitoring activities

Selene Holdings

ICE Support Specialist

System & Platform Support * Provide Level 1 and Level 2 support for ICE/MSP and related servicing platforms * Support system administration, configuration, upgrades, and monitoring activities

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How much do platform support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for platform support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a platform support specialist?

A Platform Support Specialist is responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of a software platform. They assist users by diagnosing problems, answering inquiries, and guiding them through solutions. Additionally, they may collaborate with development teams to identify and resolve system bugs or inefficiencies. Strong communication, problem-solving skills, and technical proficiency are essential for success in this role.

What are the typical daily responsibilities of a platform support specialist?

As a Platform Support Specialist, your typical day involves diagnosing and resolving technical issues reported by users, managing support tickets, and monitoring the performance of the platform. You may collaborate with development teams to escalate complex bugs or contribute to knowledge base documentation to help users self-serve common solutions. Regular communication with customers and colleagues is expected, ensuring problems are quickly identified and resolved. The role often requires balancing multiple priorities and adapting to new updates or changes in the platform. This dynamic and collaborative environment is ideal for individuals who enjoy problem-solving and continuous learning.

What are the key skills and qualifications needed to thrive as a platform support specialist?

To thrive as a Platform Support Specialist, you need a strong understanding of technical troubleshooting, customer service, and platform administration, often supported by experience with software, SaaS, or cloud platforms. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and sometimes certifications such as ITIL or CompTIA A+ are common requirements. Excellent communication, problem-solving abilities, and patience help you deliver effective support and work collaboratively with both technical and non-technical users. These skills are essential for resolving user issues efficiently, maintaining high platform uptime, and ensuring a positive user experience.

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Platform Support Specialist jobs near you
Infographic showing various Platform Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Support Specialist

Aptaero

Schaumburg, IL

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Join Our Team as a Support Specialist
About Us
At Aptaero, we specialize in SaaS solutions that empower our clients in the airline and airport operations industry. Our goal is to deliver cutting-edge tools and support that streamline operations and improve efficiency across the board. Join a collaborative team that values innovation, customer success, and operational excellence.

Position Overview
We are seeking an experienced Support Specialist to support & implementation team. An ideal candidate should be able to work in a team environment and be self-motivated and self-managed.

Location: Schaumburg, IL (on-site)

Key Responsibilities

  • Provide End-User Technical & Application Support of our Airline Choice Platform.
  • Interact with customers to understand, troubleshoot, and resolve concerns.
  • Clearly explain the problem-solving process with customers.
  • Support with implementation / deployment of projects.
  • Assist with configuration & deployment on a range of airline industry devices & peripherals including ticket printers, passport readers, PCs, etc..
  • Use ticketing system for incident management and customer coordination.
  • Occasional onsite support & implementations (willing/able to travel
    internationally).
  • Assisting with shipping, receiving and inventory tracking of hardware.
  • Identify and suggest support process or procedure improvements.
  • Perform platform QA including testing & reporting issues/bugs to development team.
  • Assist team in creating and maintaining knowledge base articles & guides.

Required Qualifications

  • 3+ years of software and application support.
  • Excellent problem-solving and critical thinking skills.
  • Proven ability to quickly learn new systems and industries in a fast paced, collaborative environment.
  • Excellent written and oral communication skills.
  • Knack for building and maintaining supportive relationships with clients and 3rd party partners and vendors.
  • Ability to exercise independent judgment and effective time-management.
  • Must be able to pass a Department of Homeland Security background
    check.

Preferred Qualifications

  • Aviation or Travel Industry Experience.
  • Airport/Airline Communication and CUTE Systems.
  • Project coordination or project management a strong plus.
  • Background in working in a critical production support 24x7 environment.
  • Experience in supporting platforms in a SaaS environment.
  • 2nd language proficiency in Spanish.

Benefits

Competitive compensation package: Base Salary $50,000 - $65,000, plus bonuses and 401K option

Generous PTO

Comprehensive benefits (health, dental, vision, etc.)

Team culture and events


Interview Process

Screening Call with HR

Meet with Support Manager

Meet the Team

Offer

Employment Type: FULL_TIME

Apply