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Platform Support Specialist Jobs (NOW HIRING)

First Division Consulting

Operations Support Specialist

Edgewood, MD · On-site

$50K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Support Specialist will support coordination, planning, documentation, task tracking ... The portfolio includes advanced detection systems integrated into manned and unmanned platforms ...

Selene Holdings

ICE Support Specialist

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

System & Platform Support * Provide Level 1 and Level 2 support for ICE/MSP and related servicing platforms * Support system administration, configuration, upgrades, and monitoring activities

Selene Holdings

ICE Support Specialist

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

System & Platform Support * Provide Level 1 and Level 2 support for ICE/MSP and related servicing platforms * Support system administration, configuration, upgrades, and monitoring activities

Fora

Support Specialist

New York, NY

$60K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Support Specialist, you'll develop working fluency across booking operations, account ... Experience with ticketing platforms (e.g., Intercom, Zendesk) * Familiarity with key support ...

TAD PGS, Inc.

Support Specialist

Tempe, AZ · On-site

As a Supports Specialist, you are the heart of Our Client's core service and essential to the ... platforms. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal ...

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Helpdesk Support Specialist - Level 2 At Senior Star, technology plays an important role in helping ... Support operational platforms including Yardi, WelcomeHome, Dayforce, and PointClickCare * Escalate ...

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Platform Support Specialist information

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$12

$24

$45

How much do platform support specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for platform support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a platform support specialist?

A Platform Support Specialist is responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of a software platform. They assist users by diagnosing problems, answering inquiries, and guiding them through solutions. Additionally, they may collaborate with development teams to identify and resolve system bugs or inefficiencies. Strong communication, problem-solving skills, and technical proficiency are essential for success in this role.

What are the typical daily responsibilities of a platform support specialist?

As a Platform Support Specialist, your typical day involves diagnosing and resolving technical issues reported by users, managing support tickets, and monitoring the performance of the platform. You may collaborate with development teams to escalate complex bugs or contribute to knowledge base documentation to help users self-serve common solutions. Regular communication with customers and colleagues is expected, ensuring problems are quickly identified and resolved. The role often requires balancing multiple priorities and adapting to new updates or changes in the platform. This dynamic and collaborative environment is ideal for individuals who enjoy problem-solving and continuous learning.

What are the key skills and qualifications needed to thrive as a platform support specialist?

To thrive as a Platform Support Specialist, you need a strong understanding of technical troubleshooting, customer service, and platform administration, often supported by experience with software, SaaS, or cloud platforms. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and sometimes certifications such as ITIL or CompTIA A+ are common requirements. Excellent communication, problem-solving abilities, and patience help you deliver effective support and work collaboratively with both technical and non-technical users. These skills are essential for resolving user issues efficiently, maintaining high platform uptime, and ensuring a positive user experience.

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Platform Support Specialist jobs near you
Infographic showing various Platform Support Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Technology Support Specialist

Gregory Poole Equipment Company

Raleigh, NC • On-site

Full-time

Posted 6 days ago

Job description

Primary Function:
The Technology Support Specialist provides customer-focused technical support, onboarding, and operational assistance for digital technology solutions. Supports successful adoption and ongoing use of connected technology platforms by delivering training, resolving issues, managing subscriptions, and partnering with internal teams to enhance customer value.
Essential Duties:
Digital Platform Support
  • Provide technical support for assigned digital platforms, applications, and connected technology solutions
  • Troubleshoot user issues and coordinates resolution through established support processes
  • Maintain accurate documentation of issues, resolutions, and support activities
  • Assist with platform configuration, user access, and operational administration

Customer Onboarding & Training
  • Deliver customer onboarding sessions through webinars, demonstrations, and remote training
  • Support users in understanding platform capabilities and best practices
  • Develop training materials and knowledge resources to improve user adoption
  • Respond to customer questions and provides guidance on platform functionality

Subscription & Operational Management
  • Manage subscription services, account updates, and platform administration activities
  • Process and reconcile subscription billing information and invoices
  • Monitor platform usage and identify opportunities to improve customer experience
  • Support internal teams with operational reporting and service requests

Continuous Improvement & Collaboration
  • Identify opportunities to improve support processes and customer workflows
  • Collaborate with internal teams to resolve issues and enhance solutions
  • Support testing and implementation of platform enhancements
  • Maintain awareness of product updates, system changes, and industry trends

Minimum Requirements:
Education
Associate degree in Information Technology, Computer Science, Business Systems, Engineering Technology, or related field; equivalent combination of education and experience may be considered.
Work Experience
  • 1-3+ years of experience supporting software applications, digital products, SaaS platforms, or customer-facing technology solutions.
  • Technical knowledge of Caterpillar equipment and components with heavy focus on technology products and industry.

Physical
  • Must be able to sit and utilize a computer for extended periods.

Other
  • Ability to diagnose application issues.
  • Experience inVisionLink, C-Cat, DSP, and related platforms.
  • Strong communication skills.
  • Ability to train users.
  • Basic understanding of integrations, data flows, and system configuration.
  • Customer service mindset.
  • Strong computer skills with an emphasis working with Excel to create macros and pivot tables.
  • Self-starter; able to work with limited supervision.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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