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Platform Support Specialist Jobs (NOW HIRING)

LTM

Alation Platform Support

Raritan, NJ · On-site

LTM is a company seeking an Alation Platform Support specialist to manage user roles, collaborate with vendors, and onboard new projects onto the Alation platform. The role involves configuring ...

SS&C Technologies

Deal Support Specialist

Waltham, MA · On-site

Deal Support Specialist Locations : Waltham, MA | Hybrid Get To Know Us: Our Customer Success ... It is also a launchpad: strong performers in this role build the platform expertise and customer ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Join Our Team as a Support Specialist About Us At Aptaero, we specialize in SaaS solutions that ... Provide End-User Technical & Application Support of our Airline Choice Platform. * Interact with ...

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Platform Support Specialist information

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How much do platform support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for platform support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a platform support specialist?

A Platform Support Specialist is responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of a software platform. They assist users by diagnosing problems, answering inquiries, and guiding them through solutions. Additionally, they may collaborate with development teams to identify and resolve system bugs or inefficiencies. Strong communication, problem-solving skills, and technical proficiency are essential for success in this role.

What are the typical daily responsibilities of a platform support specialist?

As a Platform Support Specialist, your typical day involves diagnosing and resolving technical issues reported by users, managing support tickets, and monitoring the performance of the platform. You may collaborate with development teams to escalate complex bugs or contribute to knowledge base documentation to help users self-serve common solutions. Regular communication with customers and colleagues is expected, ensuring problems are quickly identified and resolved. The role often requires balancing multiple priorities and adapting to new updates or changes in the platform. This dynamic and collaborative environment is ideal for individuals who enjoy problem-solving and continuous learning.

What are the key skills and qualifications needed to thrive as a platform support specialist?

To thrive as a Platform Support Specialist, you need a strong understanding of technical troubleshooting, customer service, and platform administration, often supported by experience with software, SaaS, or cloud platforms. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and sometimes certifications such as ITIL or CompTIA A+ are common requirements. Excellent communication, problem-solving abilities, and patience help you deliver effective support and work collaboratively with both technical and non-technical users. These skills are essential for resolving user issues efficiently, maintaining high platform uptime, and ensuring a positive user experience.

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The most popular types of Platform Support Specialist jobs are:

What job categories do people searching Platform Support Specialist jobs look for?

The top searched job categories for Platform Support Specialist jobs are:

Platform Support Specialist jobs near you
Infographic showing various Platform Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Platform Support Specialist

Omm IT Solutions

San Jose, CA • On-site

Contractor

Re-posted 25 days ago

Job description

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PLEASE NOTE:<\/b><\/span><\/span><\/span><\/u>
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  • It is a 100% onsite position in San Jose, CA.
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    Job Description:<\/b><\/span><\/span><\/span><\/u>
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    We are seeking a highly motivated and skilled Platform Support Specialist to join our team and provide implementation and technical support for the Wolter Kluver CCH Tagetik for SAP HANA platform. The ideal candidate will play a critical role in ensuring the seamless operation, integration, and optimization of the platform, enabling clients to achieve superior financial performance and reporting capabilities.
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    Key Responsibilities:<\/b><\/span><\/span><\/span><\/u>
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    Platform Support and Maintenance:<\/b>
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    • Provide technical support for the CCH Tagetik for SAP HANA platform, ensuring optimal performance and uptime.
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    • Troubleshoot and resolve issues related to data integration, metadata synchronization, and reporting.
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    • Monitor system performance and proactively address potential issues.
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      Integration and Data Management:<\/b>
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      • Manage and optimize the integration of SAP S\/4HANA and non\-SAP HANA data sources using SAP HANA Smart Data Access (SDA) and SAP Smart Data Integration (SDI).
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      • Automate data and metadata extraction, mapping, and synchronization from SAP S\/4HANA tables and other systems.
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      • Ensure real\-time data access and reporting capabilities.
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        Client Support and Training:<\/b>
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        • Collaborate with clients to understand their business needs and provide tailored solutions using the CCH Tagetik platform.
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        • Train clients on platform functionalities, including financial close, consolidation, planning, and reporting processes.
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        • Act as a liaison between business and technical teams to ensure smooth communication and issue resolution.
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          System Optimization and Enhancements:<\/b>
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          • Utilize AI and machine learning tools to enhance close processes, including AI matching, anomaly detection, and driver\-based analysis.
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          • Support the expansion of the platform's capabilities (e.g. tax compliance, and integrated disclosure).
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            Collaboration and Documentation:<\/b>
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            • Work closely with cross\-functional teams, including IT, finance, and operations, to ensure seamless platform integration and functionality.
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            • Document processes, workflows, and solutions to maintain a knowledge base for internal and client use.<\/span><\/span><\/span><\/span><\/span>
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              Requirements<\/h3>

              Qualifications:<\/b><\/span><\/span><\/span><\/u>
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              • Education: <\/b>Bachelor's degree in computer science, Information Technology, Finance, or a related field.
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              • Experience:<\/b>
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                • 3+ years of experience in supporting SAP HANA or similar platforms.
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                • Familiarity with SAP S\/4HANA, SAP Analytics Cloud,
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                • Experience with financial close, consolidation, planning, and reporting processes.
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                  Technical Skills:<\/b><\/span><\/span><\/span><\/u>
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                  • Proficiency in SAP HANA Smart Data Access (SDA) and SAP Smart Data Integration (SDI).
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                  • Knowledge of metadata management and integration routines.
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                  • Understanding of AI and machine learning technologies for financial processes.
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                    Soft Skills:<\/b><\/span><\/span><\/span><\/u>
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                    • Strong problem\-solving and analytical skills.
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                    • Excellent communication and client\-facing abilities.
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                    • Ability to work collaboratively in a team environment.<\/span><\/span><\/span><\/span><\/span>
                      <\/li>\n <\/ul><\/span>
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