Job Title: Pier Coordinator
Location: New York, NY
Compensation: $18/hour + Weekly Bonus Incentive
Schedule: Full-time | Weekends & Holidays RequiredAbout the Role:
New York Water Tours is seeking a reliable and energetic
Pier Coordinator to support daily operations at our piers. This key role ensures smooth boarding processes, accurate passenger tracking, and top-notch customer service for our water tour guests.Key Responsibilities:
- Manage pier operations including staff setup, equipment checks, and signage.
- Scan tickets and troubleshoot any issues.
- Accurately track and report passenger attendance and daily scan reports.
- Communicate with bus dispatch and management about schedule changes, delays, or closures.
- Monitor passenger data through internal platforms and submit all required forms.
- Ensure safety standards are met and incidents are properly documented.
- Handle mooring tasks including catching lines and securing vessels.
- Welcome guests, provide trip information, and promote tour upgrades.
- Conduct dock inspections and maintain a clean, efficient boarding area.
- Support a positive and professional environment for staff and guests.
Requirements:
- Ability to commute to Pier 40.
- Able to lift up to 50 lbs and stand for long periods.
- Excellent customer service and communication skills.
- Ability to work independently and stay organized under pressure.
- Willing to work outdoors in all weather conditions.
- Comfortable working 12-hour shifts, weekends, and holidays.
- Sales experience or willingness to promote upgrades is a plus.
Join us and help create memorable experiences on New York's iconic waterways!