Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Assists with difficult customers at the direction of the Program. Manager (customer complaints, refusals, difficult access, agencies). * At the direction of the PG&E Representative clarify ...
Assists with difficult customers at the direction of the Program. Manager (customer complaints, refusals, difficult access, agencies). * At the direction of the PG&E Representative clarify ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E's service territory. This position is hybrid, working from your ...
Pg E Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do pg&e customer service jobs pay per hour?
As of Jul 6, 2026, the average hourly pay for pg&e customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Pg&E Customer Service position, and why are they important?
To thrive as a PG&E Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility industry protocols is beneficial. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure that representatives can effectively resolve customer inquiries and concerns, contributing to customer satisfaction and organizational reputation.
What are some typical responsibilities for a PG&E Customer Service representative?
PG&E Customer Service representatives typically handle inbound customer calls, address billing questions, process service requests, and provide information about utility services or outages. You may also troubleshoot customer issues, coordinate with field teams for service appointments, and assist in resolving account-related problems. The role often involves using multiple software tools while adhering to company policies and regulatory standards. Representatives regularly collaborate with other departments to ensure timely and accurate service for customers, which makes teamwork and adaptability key aspects of the job.
What is a PG&E Customer Service job?
A PG&E Customer Service job involves assisting customers with inquiries about their energy accounts, billing, service requests, and outage reports. Representatives help resolve issues, provide information on payment options, and ensure customer satisfaction. Strong communication skills and knowledge of PG&E policies are essential. This role may be in a call center or field office, requiring patience and problem-solving abilities to support a wide range of customer needs.
More about Pg E Customer Service jobs
What cities are hiring for Pg&E Customer Service jobs? Cities with the most Pg&E Customer Service job openings:
What job categories do people searching Pg&E Customer Service jobs look for? The top searched job categories for Pg&E Customer Service jobs are:
$226K/yr
Full-time
Posted 28 days ago
Job description
Requisition ID # 169544
Job Category: Compliance / Risk / Quality Assurance
Job Level: Manager/Principal
Business Unit: Electric Engineering
Work Type: Hybrid
Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City
Department Overview
The Electric Compliance Assurance department is part of the Electric Risk & Compliance organization, where together we will embed compliance and risk in all that we do and achieve regulatory outcomes that support the business’ needs. The work of this department is critical in our efforts to find compliance challenges and identify areas of risk so that we can fix them. The main functions of this new department are identifying areas of compliance risk and opportunities to mitigate those risks, including through incident reporting and investigations, overseeing Electric Operations and Power Generation CAP, and validating the controls on the organization.
Position Summary
PG&E is seeking an experienced business professional to be a member of the Electric Compliance Controls Validation Team. The Controls Validation Team is responsible to develop quality management plans for process improvements to assure compliance quality control measures are implemented and effective.
This role will have a high level of visibility with PG&E leadership and will support one or many aspects of the Controls Validation Team’s scope. A strong applicant will have deep technical, regulatory, and operational expertise, and bring a structured approach to identify external regulatory requirements, benchmark internally and externally, validate process controls, and summarize findings. The work strengthens PG&E’s safety culture and compliance posture and reinforces PG&E’s commitment that Everyone and Everything is Always Safe, advancing enterprise learning, transparency, and continuous improvement across investigations.
Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E’s service territory. This position is hybrid, working from your remote office (within PG&E's service territory) and assigned office based on business needs.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
A reasonable salary range is:
- Minimum Base Salary (Bay Area) $132,000.00
- Mid Base Salary (Bay Area) $179,000.00
- Maximum Base Salary (Bay Area) $226,000.00
- Minimum Base Salary (California) $125,000.00
- Mid Base Salary (California) $170,000.00
- Maximum Base Salary (California) $215,000.00
Reporting Relationship
This position reports to the Manager, Electric Compliance Controls Validation
Job Responsibilities and Expectations
- Develop/refine the process to identify external regulatory requirements, benchmark internally and externally, validate process controls, and summarize findings.
- Develop controls or metrics to assist in monitoring and evaluating the success of compliance controls.
- Investigate process controls of medium to high risk to PG&E, may include working with PG&Es Legal team. Prepare and present summary of findings and risk to PG&E to senior and executive leaders.
- Develop strategy and action plans, working with Directors and Officers. Coach stakeholders to develop appropriate corrective action plans that contain effective solutions to prevent recurrence.
- Review failure data and make recommendations to improve process performance, applying broad company and industry knowledge.
- Coaches and provides direction to less experienced team members.
- Works effectively in a matrixed organization, working with directors and managers across organizations to provide expert opinion and influence decisions.
- Effectively maneuver through complex organizational situations without disruption, routinely resolving escalations to Director-level, Vice President-level and above.
- May develop/refine process to determine and prioritize processes to evaluate regulatory controls.
Background Qualifications
Minimum
- BA/BS Degree or equivalent work experience
- 10 years of progressive experience in utility operations or in other highly regulated industry
- 4 years of experience with causal evaluation methods and investigations in the utility industry
- Travel throughout the service territory 70% of the time
Desired
- PhD or Master’s Degree or equivalent experience.
- Advanced experience (5-12+ years) in regulatory oversight, audit readiness, and leadership.
- Deep understanding of California and Federal regulatory programs related to Electric Operations.
- Knowledge of operations, maintenance, and engineering program processes and procedures.
- Proven ability to prepare materials for and effectively communicate/present highly complex findings to senior and executive leaders with clarity, gain consensus on path forward.
- Proven experience in process map/controls documentation and evaluation and/or structured process improvement or process reengineering.
- Ability to interview personnel at all levels to validate process and controls.
- Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement.
- Ability to work independently and be effective in team settings.
- Leadership or facilitation training (e.g., crucial conversations and facilitative leadership).
- Certified Internal Auditor (CIA) or equivalent
- Completion of professional auditor training
- Causal Evaluation Certification (e.g., Barrier Analysis, Fault Tree, 5-Whys, HFACS)
- Certification in Causal Evaluation (e.g., Conger/Elsie, Tonex, Cocrane (Firebird), Apollo, ASQ, TapRooT®, ISO9000, Sologic, Cause Mapping, or equivalent)
- Lean Six Sigma Certification
- Certified Project Management Professional (PMP)
- Certified Compliance & Ethics Professional (CCEP) Professional