Pg&E Customer Service Jobs (NOW HIRING)

Requisition ID # 173949 

Job Category: Engineering / Science; Information Technology 

Job Level: Individual Contributor

Business Unit: Technology & Security

Work Type: Hybrid

Job Location: Oakland; Alameda; American Canyon; Antioch; Auburn; Bakersfield; Bay Point; Brentwood; Burney; Calistoga; Campbell; Chico; Clovis; Concord; Davis; Dinuba; Eureka; Fairfield; Folsom; Fortuna; Fremont; French Camp; Fresno; Fulton; Garberville; Geyserville; Gilroy; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Pleasanton; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview 

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. 

Position Summary 

The IT Solution Engineer (Satellite Communications) job family provides technical leadership in design, development, and implementation of IT solution deliverables and is responsible for the design, deployment, monitoring, governance, and lifecycle management of PG&E’s satellite communications portfolio. This role serves as the technical lead and subject matter expert for satellite-based communication solutions supporting critical utility operations, remote facilities, operational technology environments, and enterprise connectivity needs. The position supports multi-orbit satellite communications technologies and hybrid satellite-terrestrial solutions while collaborating with Engineering, Operations, Cybersecurity, Field Personnel, Project Teams, and vendors to deliver resilient, secure, and cost-effective solutions. 

Also provides IT Solution Engineering technical leadership to ensure that design, development, and testing activities conform to the strategic and tactical direction for individual initiatives. All employees are responsible for performing their jobs in accordance with PG&E’s vision and values. 

PG&E is providing the full salary/pay range for this position.  The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.  The range to reasonably expect will be around the minimum and the midpoint $122,000 - $158,000.  The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.  

Bay Area Min: $ 122,000 

Bay Area Max: $ 194,000 

This position is hybrid, working from your remote office and 1-2 days per week at your PG&E location based on business need. The assigned work location will be within the PG&E Service Territory.  

Job Responsibilities 

• Design satellite communication solutions supporting SCADA, telemetry, voice, video, remote monitoring, field operations, and operational connectivity. 

• Define network integration, routing, resiliency, transport, and backhaul requirements between satellite and terrestrial networks. 

• Serve as the technical lead for multi-orbit satellite communications technologies and hybrid satellite-terrestrial solutions. 

• Evaluate emerging satellite technologies, validate business use cases, and support proof-of-concept testing, pilots, and production deployments. 

• Develop and maintain technical standards, engineering specifications, deployment requirements, support procedures, and implementation guides. 

• Ensure solutions comply with PG&E engineering, cybersecurity, safety, operational, and governance requirements. 

• Develop monitoring, reporting, and analytics solutions, including Power BI dashboards for service availability, latency, utilization, outages, asset inventory, cost trends, and operational performance. 

• Analyze satellite network health and performance trends to improve reliability, resiliency, capacity planning, budgeting, and executive reporting. 

• Coordinate implementation activities with Engineering, Project Management, Operations, vendors, and field personnel. 

• Support design reviews, testing, commissioning, operational acceptance, release to operations, troubleshooting, major incident response, service restoration, and lifecycle management. 

• Act as the primary technical interface with satellite providers and support vendor evaluations, Statements of Work, technical proposals, procurement activities, contract reviews, and technology roadmaps. 

• Develop business cases, cost estimates, strategic recommendations, training materials, job aids, and knowledge-transfer content for engineers, field technicians, operations staff, and project teams.

Qualifications 

Minimum: 

• Bachelor’s degree in engineering, Telecommunications, Information Systems, Computer Science, or equivalent work experience

• 5 years of relevant telecommunications, network engineering, systems engineering, or satellite communications experience

Desired: 

• 8+ years of experience in telecommunications, satellite communications, networking, or utility communications infrastructure
• 3 years of experience designing, supporting, or managing enterprise communication solutions
• Experience leading technical projects and collaborating across engineering, operations, cybersecurity, vendors, and business stakeholders. 

• Experience supporting utility, telecommunications, operational technology, or critical infrastructure environments. 

• Experience with multi-orbit satellite communications technologies and hybrid satellite-terrestrial solutions. 

• Knowledge of SCADA, telemetry, emergency communications, resiliency planning, disaster recovery, and business continuity solutions. 

• Experience developing technical standards, deployment governance, technology roadmaps, Power BI dashboards, monitoring tools, and performance analytics. 

• Strong written and verbal communication skills, including the ability to create technical diagrams, business cases, standards, job aids, and executive-ready documentation. 

Knowledge, Skills, Abilities 

• Technical knowledge of satellite communications, network transport, routing, resiliency, backhaul, monitoring, and lifecycle management for critical utility communications. 

• Ability to translate business and operational requirements into practical technology solutions that support SCADA, field operations, remote sites, emergency response, and enterprise connectivity needs. 

• Understanding of PG&E IT roles, responsibilities, governance requirements, cybersecurity expectations, and cross-functional delivery processes. 

• Knowledge of PG&E IT project management processes, solution delivery methods, design review practices, release-to-operations expectations, and vendor engagement workflows. 

• Ability to lead cost estimates, business case development, technical evaluations, proof-of-concept testing, implementation planning, and delivery of technology solutions. 

• Strong collaboration and facilitation skills, with the ability to lead technical working sessions across Engineering, Operations, Cybersecurity, Project Management, vendors, and field personnel. 

• Strong critical thinking, active listening, analytical, and troubleshooting skills, with an aptitude for tactical solutions that are scalable, resilient, secure, and forward-thinking.