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Pg&E Customer Service Jobs (NOW HIRING)

Assists with difficult customers at the direction of the Program. Manager (customer complaints, refusals, difficult access, agencies). * At the direction of the PG&E Representative clarify ...

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Directly supervise 12-25 IBEW Customer Service Representatives. Utilize a positive and supporting ... PG&E is providing the full salary/pay range for this position. The actual amount paid to an ...

Assists with difficult customers at the direction of the Program. Manager (customer complaints, refusals, difficult access, agencies). * At the direction of the PG&E Representative clarify ...

Apply Early

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Pg E Customer Service information

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$18

$26

How much do pg&e customer service jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for pg&e customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Pg&E Customer Service position, and why are they important?

To thrive as a PG&E Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility industry protocols is beneficial. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure that representatives can effectively resolve customer inquiries and concerns, contributing to customer satisfaction and organizational reputation.

What are some typical responsibilities for a PG&E Customer Service representative?

PG&E Customer Service representatives typically handle inbound customer calls, address billing questions, process service requests, and provide information about utility services or outages. You may also troubleshoot customer issues, coordinate with field teams for service appointments, and assist in resolving account-related problems. The role often involves using multiple software tools while adhering to company policies and regulatory standards. Representatives regularly collaborate with other departments to ensure timely and accurate service for customers, which makes teamwork and adaptability key aspects of the job.

What is a PG&E Customer Service job?

A PG&E Customer Service job involves assisting customers with inquiries about their energy accounts, billing, service requests, and outage reports. Representatives help resolve issues, provide information on payment options, and ensure customer satisfaction. Strong communication skills and knowledge of PG&E policies are essential. This role may be in a call center or field office, requiring patience and problem-solving abilities to support a wide range of customer needs.

More about Pg E Customer Service jobs
What cities are hiring for Pg&E Customer Service jobs? Cities with the most Pg&E Customer Service job openings:
Infographic showing various Pg&E Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

PG&E Distribution - Vegetation Program Lead (VPL) Mendocino

MGE

On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Be an early applicant


Job description

Salary: $43.00

Mountain Engineering is seeking experienced candidates to support PG&E's Distribution VM Team in Willits. This Vegetation Program Lead (VPL) position effectively manages and leads vegetation management operations, ensuring compliance with PG&E's standards and safety regulations. The VPL will leverage their extensive experience in hazard tree removal, emergency response, and familiarity with PG&E's vegetation management practices to oversee contractor work, solve complex problems, and lead project teams.


Role & Responsibilities

  • Leads vegetation management operations and outside contractor work performance.
  • Works independently to solve moderate to highly complex problems and takes new perspectives on existing solutions, plans, and goals.
  • Leads project teams to complete required tasks.
  • Performs lead duties for emergency response in accordance with all safety requirements, laws, and regulations, and applicable labor agreements.
  • Supports operations and work on process improvement initiatives, schedule, and coordination of VM activities.
  • Assists with difficult customers at the direction of the Program. Manager (customer complaints, refusals, difficult access, agencies).
  • At the direction of the PG&E Representative clarify expectations and program direction for contractor employees.
  • Assists with monitoring the progress and status of pre-inspection and tree work completion.
  • Assists with agency meetings and field visits to review VM work as directed by the PG&E Program Manager.
  • Assists with management of projects routine and non-routine.
  • Assists in management of the contract review process.
  • Perform database sleuthing to identify issues.
  • Perform other Work as directed by the PG&E Representative.


Qualifications & Requirements

  • Associate degree in job-related discipline or equivalent experience.
  • Two years of job-related experience with at least one year of experience in a leadership role, as a team leader or project leader.
  • Two (2) years of experience in emergency response and/or
  • Two (2) years of experience in hazard tree removal projects along utility rights of way.
  • The VPL shall be familiar with PG&Es vegetation management contractors work practices, proper arboricultural techniques and practices and other requirements related to line clearances and fire prevention.


The above statements and job description are intended to describe the nature and level of work being performed within this job. They are not intended to be a complete list of all responsibilities, duties, and tasks. Other similar or additional duties are performed as assigned.


Physical Demands

Sitting for long periods of time working at the computer or driving to job sites. Job site visits require walking on uneven ground, climbing, bending, stooping, and crawling in confined or enclosed spaces. Some lifting of materials and equipment up to 50 lbs. Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. May work long hours during peak seasons.


Work Environment

Typical office environment with adequate temperatures and lighting, low levels of noise. Exposed to the conditions of job sites which can include loud noise, dust, fumes, and extreme weather conditions prevalent at the time. May work various shifts or hours, including early mornings, dusk or evenings.


Benefits

  • Premium Health Coverage for Employee and Dependents (Medical, Dental & Vision)
  • Life Insurance
  • Long Term Disability
  • 40 Hours Paid Vacation
  • 7 Paid Holidays
  • 5 Paid Sick Days
  • 401k 4% Match


Pre-Employment Controlled Substances Testing of Applicants.

All applicants to whom the Company has given a conditional offer of employment are required to submit to a pre-employment Controlled Substances test and must receive a negative result as a condition of employment.


Equal Opportunity Employer

Mountain Engineering is proud to be an equal opportunity workplace. Individuals seeking employment at our company are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws.


Notice to Staffing Agencies

Mountain Engineering will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Mountain Engineering, including unsolicited resumes sent to a Mountain Engineering mailing address, fax machine or email address, directly to Mountain Engineering employees, or to Mountain Engineerings resume database will be considered Mountain Engineering property.