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Pg&E Customer Service Jobs (NOW HIRING)

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$95 - $140/hr

Assists with difficult customers at the direction of the Program. Manager (customer complaints, refusals, difficult access, agencies). * At the direction of the PG&E Representative clarify ...

PG&E Corporation

Electric Locator

Oakland, CA · On-site

$65.27/hr

Oakland Department Overview Gas Operations is focused on ensuring the safe and reliable flow of natural gas to our customers. Gas Operations is responsible for all aspects of PG&E's gas distribution ...

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How much do pg&e customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for pg&e customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a PG&E Customer Service?

A PG&E Customer Service job involves assisting customers with inquiries about their energy accounts, billing, service requests, and outage reports. Representatives help resolve issues, provide information on payment options, and ensure customer satisfaction. Strong communication skills and knowledge of PG&E policies are essential. This role may be in a call center or field office, requiring patience and problem-solving abilities to support a wide range of customer needs.

What are the typical responsibilities of a PG&E Customer Service representative?

PG&E Customer Service representatives typically handle inbound customer calls, address billing questions, process service requests, and provide information about utility services or outages. You may also troubleshoot customer issues, coordinate with field teams for service appointments, and assist in resolving account-related problems. The role often involves using multiple software tools while adhering to company policies and regulatory standards. Representatives regularly collaborate with other departments to ensure timely and accurate service for customers, which makes teamwork and adaptability key aspects of the job.

What are the key skills and qualifications needed to thrive in the PG&E Customer Service position?

To thrive as a PG&E Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and utility industry protocols is beneficial. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure that representatives can effectively resolve customer inquiries and concerns, contributing to customer satisfaction and organizational reputation.

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Pg E Customer Service jobs near you
Infographic showing various Pg&E Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Work Methods & Procedures Specialist, Expert - Flexible Location

PG&E Corporation

Watsonville, CA • Hybrid

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Requisition ID # 173947 

Job Category: Maintenance / Construction / Operations; Information Technology 

Job Level: Individual Contributor

Business Unit: Technology & Security

Work Type: Hybrid

Job Location: Oakland; Eureka; Fresno; Paso Robles; Redding; Sacramento; San Jose; San Luis Obispo; San Ramon; Santa Rosa; Stockton; Watsonville

Department Overview

The Information Technology (IT) organization designs, develops, operates, and maintains the technology and telecommunications systems that enable PG&E to meet its commitment to providing safe, reliable, and affordable service to customers.


Position Summary

Supports IT Field Operations by providing Work Methods, Technical Support, Quality Control, Human Error Analysis & Investigation, and Training. Develops, designs, and maintains guidance documents that support Telecommunications field work. 


PG&E is providing the full salary/pay range for this position.  The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.  The range to reasonably expect will be around the minimum and the midpoint $122,000 - $158,000.  The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Bay Area Min: $ 122,000

Bay Area Max: $ 194,000

This is a hybrid position requiring work from a remote office and the assigned work location, with travel to other locations across the PG&E Service Territory based on business needs. The assigned work location is negotiable and must be within the PG&E Service Territory.

Job Responsibilities

  • Collaborates with team or leaders to work on issues, projects or activities
  • Provides technical expertise, historical perspective, industry standard, and regulation code requirements to improve safety, productivity and performance
  • Handles high-level written work methods development with attention to deep dive analysis of work methods best practices
  • Leads the development and review of guidance documentation
  • Identifies improvements and makes recommendations to leadership
  • Supports training development and delivery

Qualifications

Minimum:

  • High School or GED-General Educational Development-GED Diploma
  • 10 years Utility industry experience (electric or telecommunications)
  • 5 years experience as Work Methods and Procedures Specialist, or other job-related


Desired:

  • Associates Degree or equivalent experience
  • Ability to travel within the PG&E service territory based on assignment and location
  • Experience with MS-Microsoft Office applications-Access, Excel, OneNote, Outlook, PowerPoint, Publisher, SharePoint, Word, 2 years
  • Electrical Technician Journey certification
  • Record of Guidance Document Author training completion
  • Telecommunications Technician or Communication Tech GC Journey certification

Apply