Pfizer Customer Service Jobs (NOW HIRING)

ROLE SUMMARY
A Project Manager role is available within the Project and Portfolio Management Group in the Pfizer Biotherapeutics Pharmaceutical Sciences Department. The position will report to Director of Portfolio and Project Management in Andover. The successful applicant will join a cross site group to provide project management expertise to the Biotherapeutics Pharmaceutical Sciences organization for both early and late stage product development teams inclusive of CMC regulatory submission support.
ROLE Responsibilities

• Apply prior knowledge and experience in project management to manage portfolio projects and improvement initiatives
• Support operational teams in managing projects, forecasting resource requirements, and identifying areas for improvement in products, processes, or services
• Oversee operational aspects of improvement projects, acting as a liaison between project teams and line management
• Own and review project status, budgets, and schedules, and prepare comprehensive status reports to support programs
• Proactively identify and resolve project issues to meet productivity, quality, and client satisfaction goals
• Independently develop project plans for key initiatives, interface with partners to drive customer centricity, and align continuous improvement opportunities.
• Lead or co-lead projects, effectively managing time and resources for one's self, with consideration of impact on team members
• Prepare materials, manage application review logistics, and lead higher complexity, cross-functional projects with input from sponsors and team members.
• Apply skills, knowledge, and discipline to contribute to departmental work and interdepartmental collaborations
• Operate independently and determine objectives of assignments
• Review your own work and seek directional review from others when necessary
• Resolve problems and develop new options, guided by policies

BASIC QUALIFICATIONS

• BA/BS with 4+ years of experience or MBA/MS with 2+ years of relevant experience, or PhD/JD with any years of experience
• Experience working in the research and development of the pharmaceutical industry
• Knowledge of the workings of pharmaceutical manufacturing and associated processes
• Demonstrated experience in commercial/customer-facing roles across the business
• Familiarity with Pharmaceutical Good Manufacturing Practices (cGMP)
• Familiarity with Pharmaceutical Sciences infrastructure
• Excellent verbal and written communication skills
• Proficiency in MS Project, Excel, and PowerPoint

PREFERRED QUALIFICATIONS

• Master's degree with specific experience in managing pharmaceutical, technical, or medical device projects and clinical programs
• Knowledge and certification in operational excellence methodologies such as Six Sigma and Lean
• Strong leadership and team management skills
• Ability to work collaboratively in a cross-functional team environment
• Ability to work effectively in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to build and maintain strong relationships with stakeholders
• High level of adaptability and willingness to learn

PHYSICAL/MENTAL REQUIREMENTS
No restrictions
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Standard work schedule
• Some flexibility needed in terms of meeting team deliverables
• Up to 10% travel possible
• Hybrid work (2.5 days per week on site)

Work Location Assignment: This is a hybrid role requiring you to live within commuting
distance and work on-site an average of 2.5 days per week or more as needed
Work Location Assignment: This is a hybrid role requiring you to live within commuting distance and work on-site an average of 2.5 days per week or more as needed.
Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use.
The annual base salary for this position ranges from $88,500.00 to $147,500.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 10.0% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Continuous Imprv and Proj Mgmt