Pfizer Customer Service Jobs (NOW HIRING)

Lung cancer treatment is evolving rapidly, and the space between emerging evidence and every day clinical practice is where our medical expertise matters most. As a field-based scientific expert supporting Pfizer's Thoracic oncology portfolio in New York state, including Manhattan and Long Island, you will engage a broad range of medical customer segments. You will deliver approved medical and scientific education to healthcare professionals, surface insights that inform medical strategy, support the identification of potential clinical trial sites and clinical trial support, and help address the field's most important unanswered scientific questions in service of improving patient outcomes.

• Plan and execute Medical strategy and engagement for appropriate assigned customers within a territory, compliantly coordinating with other Pfizer colleagues as needed to achieve Medical objectives.
• Maintain required level of knowledge of relevant TA/disease states and Pfizer medicines, providing therapeutic area/product information to both internal and external stakeholders as needed.
• Serve as a conduit and resource for Medical Information and customer insights, providing requested information to HCPs as allowed by Pfizer guidance and sharing customer viewpoints with Pfizer as appropriate.
• Understand the priorities of Pfizer Medical Affairs in order to contribute to Medical content strategy development and execute aligned Field Medical tactics.
• Maintain effective and appropriate communication and collaboration among headquarters Medical colleagues, Medical Information, and other Pfizer Field Medical colleagues.
• Demonstrate expertise in communication across multiple channels, including, but not limited to, live and virtual presentations in small or large settings, written communication, and telephone or virtual conversations.
• Optimize patient centricity of Medical communications and deliverables, incorporating Health Literacy and cultural awareness principles to ensure that patients remain the ultimate focus.

• Deliver approved medical content about Pfizer medicines and relevant topics in the designated therapeutic area.
• Identify and seek medical engagement from priority customer segments in assigned Therapeutic Area.
• Provide truthful, accurate, and scientifically supported information in response to direct unsolicited medical requests from HCPs in a manner that complies with all applicable Pfizer guidelines, policies, and procedures.
• Leads advisory boards, working with vendors if necessary, with manager oversight.
• Field relevant inbound queries from HCPs via established triage process.
• In collaboration with Global Medical Affairs colleagues, partner with Oncology Research & Development and Global Product Development (GPD) in the identification of potential sites for Pfizer-sponsored clinical trials, including identification of sites serving under-represented patient populations in trials.
• Appropriately provide Medical support throughout the Investigator Sponsored Research (ISR) process.
• Cultivate research and therapeutic area expertise, including familiarity with latest congress data and disease state literature.
• Provides Asset leadership.
• Understand the principles of study design, methodology, data analysis, and interpretation and communicate these concepts with customers.
• Lead your territory with an ownership mindset: strategic planning, disciplined prioritization, and full accountability for medical impact in your geography.
• Reactively and proactively communicate with local Patient Advocacy Group(s), as appropriate, in close collaboration with Corporate Affairs and HQ Medical Affairs.
• Deliver actionable field insights — local patient organization structure, capabilities, patient population needs, real-world treatment patterns, evolving standards of care, and unmet data needs — to inform medical strategy and evidence generation.
• Serve on Medical and/or TA and asset cross-functional committees, as appropriate.
• Represent Pfizer Medical Affairs leadership with clinical/professional associations and/or societies, consistently demonstrating medical professionalism in all interactions.
• Mentorship – Onboarding partner, ad board and study lead mentor.
• Participate in special projects as needed.

• Bachelor’s degree in a health science required.
• PharmD, PhD, or equivalent terminal doctoral degree (e.g., Doctor of Nursing Practice, Doctor of Physical Therapy) highly preferred.
• Relevant experience required: PharmD/PhD with 6 years of experience, MBA/MSc with 8 years of experience, BA/BSc with 10 years of experience.
• Subject matter expert recognized across internal and external stakeholders.
• Demonstrate a breadth of diverse leadership experiences and capabilities including the ability to influence and collaborate with peers and create business impact.
• Demonstrate excellent oral and written communication skills.
• Demonstrate excellent interpersonal skills: ability to understand and respond to multiple external and internal customers’ demands and manage and handle conflict constructively.
• Manage a significant volume of projects developed in a remote environment, while exhibiting the ability to prioritize, successfully implement, and demonstrate excellent judgment skills and work in a continuous improvement environment.
• Work within a matrixed, multi-disciplinary team to foster strong Pfizer/customer professional relationships which are aligned with Pfizer Medical objectives.
• Effectively manage through and lead change in an ever-changing and evolving external health care environment.
• Demonstrate change agility; be flexible to new opportunities (e.g. new therapeutic areas) and adaptable to organizational change.
• Problem-solve and network enterprise wide as appropriate to identify solutions.
• Collaborate effectively and demonstrate leadership and teamwork with peers, internal stakeholders and external customers that inspires alignment and partnership on a shared vision or strategy.
• Be a self-starter, be accountable, and have a sense of urgency in delivering results that have medical impact and yield a positive customer experience.
• Maintain self-awareness and continually choose behaviors and responses based on how it impacts one’s own and others’ performance and engagement.
• Demonstrate clinical and technical skills.
• Rapidly adopt and utilize new digital technology and other resources with medical customers and record medical interactions.
• Operate a Pfizer company car and regularly fly on airplanes (i.e. attend HCP/customer meetings; attend NYHQ meetings, etc. required; proximity to airline 'hub' city); maintain flexibility to travel 60-80% of time.
• Currently reside in the territory: New York state, including Manhattan and Long Island.

• Familiarity with internal/external SOPs/Rules/Regulations regarding Pfizer/customer interactions and relationships, etc.
• Previous Field Medical experience.

• Ability to operate a Pfizer company car and regularly fly on airplanes (i.e. attend HCP/customer meetings; attend internal meetings, regional and national scientific congresses/meetings, etc.) is required.

• Flexibility to travel 60-80% of time.
• Reasonable proximity to airline 'hub' city.
• Ability to work on weekends (e.g. attend advisory boards, regional meetings and congresses).

• Remote - Field Based

• The annual base salary for this position ranges from $176,600.00 to $294,300.00.
• In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program.

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage

Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com).

Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Medical De carrières van Pfizer zijn uniek. In onze cultuur van individuele eigenaarschap geloven we in ons vermogen om de toekomst van de gezondheidszorg te verbeteren en in ons potentieel om miljoenen levens te transformeren. We zijn op zoek naar nieuw talent om lid te worden van onze wereldwijde gemeenschap, om nieuwe innovatieve therapieën te ontrafelen die van de wereld een gezondere plek maken.