Pfizer Customer Service Jobs (NOW HIRING)

ROLE SUMMARY

Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients.

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.

The Vaccines Health and Science Professional (HSP) is responsible for the promotion of a Vaccines Portfolio across customers and channels. This position will require regular live in field customer engagement in addition to virtual engagements.

The HSP is accountable for launching new products, deciding upon the best strategies to manage business relationships, understanding, and securing formulary access, and engaging in product promotion within the assigned geography. In addition, the HSP is charged with sales efforts and relationship development with customers and accounts, including Therapeutic Area Specialists, and Key Opinion Leaders (KOLs).

The HSP should possess customer, market and business acumen combined with strong product and disease state knowledge; demonstrate strong sales, strategic business development, account management skills and in-depth customer engagement expertise in both virtual and in-person settings; utilize a systematic approach to virtual engagement (e.g., clear agenda, next steps/follow ups); have outstanding communications skills; be adept in the operation of digital and virtual tools/multi-platforms skills. Effective at working remotely in collaboration with cross-functional internal teams to address customer needs and compliantly deliver on Pfizer business objectives.

ROLE RESPONSIBILITIES

• Drive sales in assigned territory to maximize approved business objectives

• Engages with customers both face to face and virtually

• Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact

• Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement

• Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities

• Compliantly leverages product and disease state knowledge using approved clinically oriented disease state information and patient resources, as applicable

• Demonstrates market knowledge, uncovering barriers and drivers across all relevant business channels (Public Health, Private Market, Retail, etc.)

• Collaborate effectively and compliantly with cross-functional colleagues, including Field Medical and Account Management, to address customer inquiries and advance Pfizer objectives

• Completes all administrative expectations on time and compliantly (e.g., entering customer calls appropriately, submitting expenses, responding to all requests from sales leadership, managers and/or Pfizer internal partners)

BASIC QUALIFICATIONS

• Bachelor's Degree

• Minimum 2 years of experience in one or more of the following OR an associate's degree with 6+ years of experience; OR high school diploma (or equivalent) with 8+ years of relevant experience:

• Professional Sales or Promotional Activity

• Small Business Owner or other Entrepreneurial experience, Marketing, Customer Service and/or Account Management

• Relevant Healthcare/Scientific roles (e.g., RN, Pharmacist, PT, OT, etc.)

• Educator (e.g., Teacher, Principal)

• Full time Military experience

• Must live within 25 miles of the border of the territory

• Valid US driver's license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.

PREFERRED QUALIFICATIONS

• At least 1 year of pharmaceutical, biotech, medical sales and/or medical related marketing

• Prior vaccines experience strongly preferred

• Strong track record of sales or marketing success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability

• Experience with Vaccines therapeutic area and products

• Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations)

• Reside within the territory boundaries

Other Job Details

• Last Date to Apply:August 20, 2026

• Geography Includes: Buffalo N, Niagara Falls, Amherst, Lockport Lewiston and Western Rochester - NY.

• Work Location Assignment:Remote - Field Based.

The annual base salary for this position ranges from $76,000 - $199,600.During initial new hire sales training, you will be classified as a salary non-exempt employee which entitles you to overtime pay. Upon your training certification, you will become an overtime exempt employee.In addition, this position offers an additional quarterly Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available onPfizer Careers.