Pfizer Customer Service Jobs (NOW HIRING)

Why Patients Need You
A career with us is about discovering breakthroughs that change patients' lives. We need dedicated colleagues like you who are efficient, find solutions, and collaborate with others to achieve our purpose. A high-performing administrative team is essential to bringing those therapies to people all over the world and making a positive difference. Join us in making a meaningful impact on patients' lives by being part of a team that values collaboration and dedication.
Role Summary
The Administrative Lead is a proactive and independent administrative professional contributing high-quality business results coupled with wider business process thinking, planning and input, based on advanced knowledge of the business. Has extensive knowledge and key skills within assigned line. Has thorough knowledge of the broader organization and its impact on the assigned line. Uses knowledge to advise other administrative colleagues. Able to utilize network to answer questions outside of area of expertise. Identifies problems and relevant issues in ambiguous situations. Anticipates and resolves broad range of problems or conflicts.
In this role, you will manage large amounts of confidential Pfizer information, exercise discretion, and use independent judgment to make sound business decisions. You possess excellent interpersonal, written and verbal communication skills; strong decision-making skills; business acumen, and the ability to think creatively. You are recognized as an advisor to senior leaders and will innovate in identifying solutions to problems by taking a broader perspective that benefits the organization.
ROLE RESPONSIBILITIES

• Provide comprehensive administrative support to Head of BTxPS and senior leaders, including daily calendar management, managing records, responding to emails, scheduling meetings and secure conference rooms.
• Use own judgment to make decisions on complex, non-routine issues, within scope of responsibilities. Determine own work priorities based on an understanding of department and senior leaders' needs.
• Use in-depth understanding of Pfizer's, the division's, or the department's organization structure to assist in supporting Head of BTxPS and senior leaders.
• Independently gathers information from across Pfizer from appropriate individuals to assist in solving a problem:
  • Proactively identifying or anticipating issues and using judgment to expeditiously resolve all issues including the most urgent.
  • Establish strategic, on-going relationships with key individuals in and outside of Pfizer.
  • Find innovative ways to overcome significant obstacles/barriers in order to resolve own work issues (e.g., determine how to get materials to senior leaders in a remote/foreign location).
  • Facilitate in the resolution of difficult issues and problems that arise within scope of responsibilities. Identify administrative issues and recommend/lead/implement most appropriate solutions that impact completion of own work.
• Schedule meetings and partner with Chief of Staff on Leadership Team agendas or events for department/division, inviting appropriate internal/external individuals.
• Create meeting agendas, schedule group and individual meetings, and issue meeting minutes for meetings and conference calls.
• Execute responsibilities by being extremely detail oriented and flexible.
• Organize documents, create and manage department distribution lists.
• Support of travel plans and expense reporting
• Demonstrate expert knowledge and proficiency with general office procedures such as, e-mail etiquette, commonly used office software and expert knowledge of Pfizer specific processes and procedures applicable to the line/Site (e.g., PT&E, ARIBA, BT on Demand platforms). Skilled in utilizing the following Pfizer applications and systems: Teleconference Services, SharePoint, Get Service, Get Access).
• Proactively balances tasks, activities and priorities for self and others.
• Demonstrate an in-depth understanding of Pfizer organization structure. Uses Pfizer-wide network to coordinate more complex tasks/activities/projects. Demonstrate an in-depth understanding of department/division operations, customers and goals/priorities

BASIC QUALIFICATIONS

• High School Diploma or GED with at least 10+ years of experience.
• Excellent attention to detail and interpersonal skills.
• Ability to work with confidential documents and information.
• Strong organizational, communication and collaboration skills.
• Ability to carry out all office functions proficiently and complete quality work on a timely basis.
• Excellent computer skills: MS Office skills: (Outlook, Word, PowerPoint, Excel, TEAMs, SharePoint is a must)
• Highly flexible with the ability to multi-task
• Flexibility to work later or longer hours to accommodate special events/assignments

PREFERRED QUALIFICATIONS

• Prior experience as an Administrative Assistant supporting executive leadership in a global organization.
• Knowledge of the pharmaceutical industry and healthcare environment.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proactive approach to work and the ability to initiate follow-up actions.
• Demonstrate planning and organizing skills.
• Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word.
• Experience using common AI tools, including generative technologies such as Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use.

PHYSICAL/MENTAL REQUIREMENTS

• Light lifting, lots of walking, extensive computer use

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Some travel will be required.
Additional Information:

• This is a hybrid role requiring you to live within commuting distance and work on-site an average of 2.5 days per week or more as needed
• Last Day to Apply: June 12, 2026

The salary for this position ranges from $29,99 to $49,99 USD Hourly per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company's policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The US salary range provided applies only to the [primary job posting location of job req] location.

• The hourly salary for this position in United States - Massachusetts - Andover is $68,870 to $114,784.

The salary for this position ranges from $29.99 to $49.99 per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company's policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States - Missouri - St. Louis - Chesterfield location.This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Administrative