About the job
Self-Direct, Inc. is looking for a motivated and adaptable PERS Field Tech / Scheduling Coordinator to join our PERS team. This unique dual role blends office-based coordination with hands-on fieldwork - you'll manage scheduling and customer communications while also traveling to client homes to install equipment, provide training, and resolve technical issues. If you thrive in a role where no two days are exactly alike, this is the position for you.
Key Responsibilities
Scheduling & Customer Service
โข Receive, schedule, and coordinate PERS installations, service calls, and discontinuances
โข Handle incoming customer calls including complaints and concerns; follow up and document all issues
โข Sign on new customers over the phone and provide phone-based training
โข Troubleshoot service calls with vendor technical support
โข Communicate all customer changes and concerns to case managers or natural supports
Field Operations & Technical Services
โข Perform PERS equipment installations, disconnect pickups, and technical service calls in the field
โข Thoroughly train clients and household members on all equipment, processes, and paperwork
โข Troubleshoot equipment issues in the field to expedite resolution
โข Prepare all field documentation and complete service call and pick-up tickets
Administrative & Inventory Management
โข Track and maintain PERS equipment inventory; clean and maintain equipment as needed
โข Prepare PERS installation folders, contracts, and change forms
โข Maintain accurate filing and departmental records
โข Review, track, and troubleshoot daily reports promptly, including on-call duties
Qualifications
Education & Experience
โข B.A. or Associate's degree with one (1) year of similar experience preferred; OR
โข Three (3) years of relevant working experience in a similar role
Skills & Attributes
โข Ability to exercise good judgment and remain calm in crisis situations
โข Comfortable working in both office and field environments
โข Strong attention to detail with excellent organizational, verbal, and written communication skills
โข Ability to interact effectively with a wide range of people
โข Capable of managing a variety of tasks and completing each thoroughly and on time
โข Ability to read and write English fluently
Compensation & Benefits
$21.64/hr - $23.08/hr, depending on experience
โข Medical, dental, and vision insurance
โข Paid time off (PTO) and paid holidays
โข 401(k) retirement plan
Ready to make an impact? Apply today!