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Permanent Remote Call Monitoring Jobs in Raleigh, NC

Accenture

Home Equity Loan Processor

Raleigh, NC · Remote

$23.13 - $48.13/hr

Monitor and respond to incoming voicemails * Document all communication * Focused on achieving ... This is a remote opportunity; must be located within 100 miles of a local Accenture office. * Must ...

Aprio

Tax Administration Manager

Raleigh, NC · On-site +1

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

CloudPay, Inc.

Senior Campaign Manager

Raleigh, NC · Remote

Manage the end-to-end campaign lifecycles, from ideation and planning to execution, monitoring ... call scripts, content, and automated email workflows. Manage campaign budgets, ensuring efficient ...

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Permanent Remote Call Monitoring information

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How much do permanent remote call monitoring jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for permanent remote call monitoring in Raleigh, NC is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are the most commonly searched types of Remote Call Monitoring jobs in Raleigh, NC? The most popular types of Remote Call Monitoring jobs in Raleigh, NC are:
What are popular job titles related to Permanent Remote Call Monitoring jobs in Raleigh, NC? For Permanent Remote Call Monitoring jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Raleigh, NC look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Permanent Remote Call Monitoring jobs? Cities near Raleigh, NC with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Manager Revenue Cycle

Manager Revenue Cycle

Legacy Healthcare Services, Inc.

Raleigh, NC • On-site, Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Legacy Healthcare Services rating

7.2

Company rating: 7.2 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

329th of 870 rated healthcare providers

Job description

Make an impact. Change lives. Live a Legacy.
This role will manage Revenue Cycle personnel and processes across Patient Access and Customer Service to maximize productivity, accuracy, revenue collections, and customer satisfaction. Leverage AI and automation to streamline workflows, develop SOPs supporting best practices, build and employ daily analytics for proactive management, harness healthcare technology to achieve business goals, and foster a team culture built on positivity, accountability, collaboration, and mutual respect, with a commitment to celebrating wins.
  • Work closely with leadership on all Revenue Cycle initiatives and apprise of any major issue which may affect service, productivity, or revenue.
  • Hire, train, support, monitor, coach, and evaluate Revenue Cycle personnel, focusing on maximized output/accuracy, prompt issue resolution, goal achievement, collaboration, and positive team culture.
  • Maintain and develop SOP's and reference/training manuals as needed to support best practices and peak performance.
  • Utilize KPI's and analytics daily to proactively manage individual and team performance and identify areas for improvement.
  • Serve as Subject Matter Expert and assist Revenue Cycle, corporate, clinical staff and leadership with questions and concerns that may arise.
  • Act as escalation point for internal and customer complaints, resolving problems quickly and completely, with an eye towards process improvement.
  • Develop strong relationships with technology partners and outsourced vendors, employing their offerings in optimal and cost-effective ways.
  • Leverage AI and automation to maximize efficiency and productivity.
  • Acts as administrator for RCM software, payer portals, and applications.
  • Manage staff and processes to maximize efficiency and accuracy of patient profile setup, insurance eligibility, benefit verification, submission of prior authorizations, and provider referral requests, also minimizing related write offs due to errors.
  • Maintain knowledge of pertinent payer guidelines and legislative changes to proactively oversee and implement necessary processes updates, to avoid unnecessary patient access delays and service issues.
  • Analyze and address root cause of all write offs related to patient access and customer service issues, providing education and feedback as necessary to minimize those amounts.
  • Responsible for ensuring all patient payments are identified and posted accurately and timely into the patient accounting system.
  • Maintain the accuracy and consistency of patient statements, concentrating on a broadly electronic delivery system for all bills.
  • Manage the patient copay, payment plan, automated credit card, and patient overpayments processes.
  • Oversee the successful collections and bad debt write off of outstanding patient balances, maximizing receipts and minimizing days in AR.
  • Monitor Call Tower metrics to ensure all customer service deliverables are being met and patient satisfaction is maximized.

Your Legacy career offers great experiences, work/life balance, and excellent rewards, including:
  • Desirable Monday-Friday schedule with no weekend or holiday requirements
  • 401(k)
  • Medical/dental/vision/prescription/pet insurance
  • Paid time off (PTO) with rollover and buyout options at year's end
  • Company-paid group life
  • Flex spending account
  • Voluntary life, short-term disability, and long-term disability insurance
  • Licensure reimbursement
  • Company-provided CEUs and unlimited online CEUs for full-time employees
  • Career advancement opportunities

Discover what makes Legacy Healthcare Services different:
  • Our not-for-profit organization offers personalized therapeutic care for residents within senior living communities, offering rehabilitative care that helps improve their quality of life.
  • Our organization was founded by and continues to be led by therapists.
  • We are one of the largest providers of on-site senior therapy care in the country, serving nearly 500 senior living communities throughout the U.S. and growing!
  • We are leaders in innovation and personalized care, which makes us a preferred provider for senior adults residing in the communities we serve.

Position requirements:
To perform this job successfully, an individual must be able to perform each essential duty essential duty satisfactorily. The requirements listed below are representative of the knowledge, personal/professional qualities, and skills/abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree preferred, with 7+ years of experience in Revenue Cycle Management required.
  • 3+ years management of customer service and patient access management required, preferably with remote supervision experience.
  • 3+ years of experience implementing, developing and supporting practice management and EHR systems, healthcare applications, and clearinghouses (preferably Waystar) required.
  • Deep knowledge and understanding of Medicare, Medicaid, Medicare Advantage, and commercial insurance plans, with capability to stay current on payer guidelines.
  • Solid understanding of HIPAA, Fair Debt Collection Practices Act, and No Surprises Act, with ability to stay current on all pertinent governmental legislation.
  • Must be organized, flexible, and detail oriented with capacity to successfully manage competing priorities.
  • Professional demeanor with expertise in deescalating rising concerns and motivating self and others to accomplish desired results.

Pay Range
USD $60,000.00 - USD $70,000.00 /Yr.

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