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Overnight Remote Call Monitoring Jobs in Raleigh, NC

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as ... Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as ... Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be ...

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All JobsCall Monitoring JobsOvernight Remote Call Monitoring JobsOvernight Remote Call Monitoring Jobs in Raleigh, NC

Overnight Remote Call Monitoring information

See Raleigh, NC salary details

$10

$18

$45

How much do overnight remote call monitoring jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for overnight remote call monitoring in Raleigh, NC is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

How to make $1000 a week remotely?

Overnight remote call monitoring jobs typically pay hourly, and earning $1000 weekly requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining relevant certifications, or expanding to related roles such as customer support or technical monitoring that offer higher pay or bonuses.

What is the difference between Overnight Remote Call Monitoring vs Customer Service Representative?

AspectOvernight Remote Call MonitoringCustomer Service Representative
CredentialsBasic high school diploma, relevant certificationsHigh school diploma or equivalent
Work EnvironmentRemote, overnight shifts, monitoring calls via softwareOffice or remote, daytime shifts, direct customer interaction
Industry UsageSecurity, healthcare, emergency servicesRetail, telecom, service industries
Job FocusMonitoring calls, alerting, reportingAssisting customers, resolving issues

Overnight Remote Call Monitoring primarily involves monitoring calls remotely during overnight hours, focusing on alerting and reporting. Customer Service Representatives handle direct customer interactions during regular hours. While both roles require communication skills, they differ in shift timing, environment, and job responsibilities.

What is the average pay for overnight WFH?

For overnight remote call monitoring jobs, the average pay typically ranges from $12 to $20 per hour, depending on experience, industry, and company. These roles often require strong communication skills and the ability to work independently during night shifts.

What is overnight remote call monitoring?

Overnight remote call monitoring is a job where individuals listen to and evaluate customer service or support calls during nighttime hours, often from a remote location. The main goal is to assess the quality of interactions between call center agents and customers, ensuring that company standards and compliance guidelines are being met. This position typically requires attention to detail, strong listening skills, and the ability to work independently during late-night or early-morning shifts. It is commonly used by companies that operate 24/7 customer support lines or have global operations. Remote monitoring allows for flexibility and can be done from home, making it suitable for those seeking non-traditional work hours.

How to make 2000 a week working from home?

In an overnight remote call monitoring role, earning $2000 weekly typically requires working full-time hours, often at a competitive hourly rate, and gaining experience or specialized skills in call quality assessment or compliance. Increasing income may involve taking on multiple shifts, improving efficiency, or obtaining relevant certifications to qualify for higher-paying positions.

What are the key skills and qualifications needed to thrive as an Overnight Remote Call Monitoring Specialist, and why are they important?

To excel as an Overnight Remote Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with quality assurance standards, often supported by a high school diploma or equivalent. Experience with call monitoring software, customer relationship management (CRM) systems, and reporting tools is typically required. Excellent written communication, discretion, and the ability to remain focused during overnight hours are vital soft skills for this role. These competencies ensure accurate evaluation of customer interactions, maintain service quality, and support continuous improvement in 24/7 operations.

What jobs pay 4000 a week without a degree?

Overnight remote call monitoring roles can pay around $4,000 per week for experienced professionals, especially those with specialized skills in customer service, technical support, or security monitoring. These positions often require strong communication skills, reliability, and familiarity with monitoring tools, and may offer high pay due to the overnight shift schedule and remote work setup.

What are the typical responsibilities and challenges of an Overnight Remote Call Monitoring position?

In an Overnight Remote Call Monitoring role, your primary responsibility is to review and assess recorded or live customer service calls to ensure compliance with company quality standards. Working overnight can present challenges such as staying alert during less active periods and managing fatigue. You'll often work independently but will regularly provide feedback to supervisors or training teams, contributing to overall service improvement. This position can offer advancement opportunities into quality assurance leadership or training roles as you gain experience and demonstrate reliability.
What are the most commonly searched types of Remote Call Monitoring jobs in Raleigh, NC? The most popular types of Remote Call Monitoring jobs in Raleigh, NC are:
What are popular job titles related to Overnight Remote Call Monitoring jobs in Raleigh, NC? For Overnight Remote Call Monitoring jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Call Monitoring jobs in Raleigh, NC look for? The top searched job categories for Overnight Remote Call Monitoring jobs in Raleigh, NC are:
Overnight Remote Call Monitoring jobs near you

Customer Service Supervisor PBM

Marpai Administrators LLC

Cary, NC • Remote

$58K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description


Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes. 
ABOUT THE POSITION: 
The Customer Service Supervisor, PBM reports to the Customer Service Manager and is responsible for leading a team of specialized agents, customer service representatives, to deliver high-quality service to resolve complex questions regarding prescription drug coverage. This role plays a critical part in enhancing customer satisfaction, driving retention, and supporting the overall business objectives by maintaining efficient operations and fostering a positive team environment. 
WHAT YOU WILL BE DOING: 
  • Supervise team: Guide the team through complex member inquiries regarding drug formularies, tier structures, and copays. Supervise the investigation and resolution with members, pharmacies and prescribers of rejected pharmacy claims, coordinating eligibility overrides and technical point-of-sale errors. 
  • Enforce compliance with regulatory requirements: Monitor and train teams on strict adherence to HIPAA regulations and other applicable regulations.
  • Monitor Key Performance Indicators (KPI) and Service Level Agreements (SLA): Ensure the team meets contractual SLAs. 
  • Training and Coaching: Analyze trends of issues to identify, training gaps, performance issues, and create a plan to address the gaps and recommend solutions as needed. Provide coaching and critical conversations to direct reports for developmental and correctional issues. 
  • Quality assurance and audits: Complete monthly call monitoring. Review monthly scorecard with individuals on team, identifying trends that need to be addressed as well as kudos for jobs well done.
  • Handles overflow for calls, chat, and emails as needed especially during peak
  • Maintain and develop Standard Operating Procedures
  • Other duties as required
 
WHAT SUCCESS LOOKS LIKE: 
  • Drive member accessibility through effectively managing resources, coordinating multiple daily tasks, and enhancing the effectiveness of customer interactions
  • Ensure exceptional quality through the monitoring and coaching of call interactions and claim processing
  • Cultivate the ultimate customer experience by ensuring the team is well trained and coached
  • Ensure team is meeting and exceeding expectations and metrics
 
WHAT DO YOU NEED:
  • Industry Experience: 2+ years of experience in a PBM, managed care, healthcare call center, or pharmacy environment.
  • Preferred License: Active Certified Pharmacy Technician (CPhT) designation or state pharmacy technician license is highly preferred. 
  • 3 years minimum call center experience
  • 3+ years in a supervisory or leadership role in a call center
  • Strong leadership and team management skills
  • Excellent communication, both verbal and written
  • Problem-solving and conflict resolution skills
  • Ability to analyze performance metrics and use data to improve team effectiveness
  • Encourage and support accountability and engagement, including sharing of information, ownership and successes with others
  • Consistently communicate expectations to clients and internal team members
  • Capability to manage service recovery as necessary

WORK REQUIREMENTS:
  • Tampa, FL or Remote
  • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
  • No travel required 
 
 WHY WORK AT MARPAI?  
We have great benefits: 
  • Generous PTO
  • Medical and Prescription 
  • Health and Wellness Programs 
  • EAP 
  • FSA / HSA / Dependent Care
  • Dental 
  • Vision 
  • Life and Disability 
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield 
  • Identity Theft Protection
       
    Marpai is an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

This is a remote position.