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Overnight Remote Call Monitoring Jobs in Raleigh, NC

City of Durham, NC

Business Services Analyst

Durham, NC · On-site +1

$68K - $105K/yr

... benefits Remote Employment: Flexible/Hybrid Job Number: 26-06025 Department: Water Management ... monitoring. * Oversee and troubleshoot scheduled daily and overnight batch processes, including ...

Labcorp

Sr. Business Development Director

Durham, NC · Remote

Remote Travel: Approximately 35% travel required, with overnight travel representing approximately ... Develop and execute client call plans and sales strategies to achieve business objectives ...

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Overnight Remote Call Monitoring information

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$10

$18

$45

How much do overnight remote call monitoring jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for overnight remote call monitoring in Raleigh, NC is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is overnight remote call monitoring?

Overnight remote call monitoring is a job where individuals listen to and evaluate customer service or support calls during nighttime hours, often from a remote location. The main goal is to assess the quality of interactions between call center agents and customers, ensuring that company standards and compliance guidelines are being met. This position typically requires attention to detail, strong listening skills, and the ability to work independently during late-night or early-morning shifts. It is commonly used by companies that operate 24/7 customer support lines or have global operations. Remote monitoring allows for flexibility and can be done from home, making it suitable for those seeking non-traditional work hours.

What are the typical responsibilities and challenges of an overnight remote call monitoring position?

In an Overnight Remote Call Monitoring role, your primary responsibility is to review and assess recorded or live customer service calls to ensure compliance with company quality standards. Working overnight can present challenges such as staying alert during less active periods and managing fatigue. You'll often work independently but will regularly provide feedback to supervisors or training teams, contributing to overall service improvement. This position can offer advancement opportunities into quality assurance leadership or training roles as you gain experience and demonstrate reliability.

What are the key skills and qualifications needed to thrive as an overnight remote call monitoring specialist, and why are they important?

To excel as an Overnight Remote Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with quality assurance standards, often supported by a high school diploma or equivalent. Experience with call monitoring software, customer relationship management (CRM) systems, and reporting tools is typically required. Excellent written communication, discretion, and the ability to remain focused during overnight hours are vital soft skills for this role. These competencies ensure accurate evaluation of customer interactions, maintain service quality, and support continuous improvement in 24/7 operations.

What is the difference between Overnight Remote Call Monitoring vs Customer Service Representative?

AspectOvernight Remote Call MonitoringCustomer Service Representative
CredentialsBasic high school diploma, relevant certificationsHigh school diploma or equivalent
Work EnvironmentRemote, overnight shifts, monitoring calls via softwareOffice or remote, daytime shifts, direct customer interaction
Industry UsageSecurity, healthcare, emergency servicesRetail, telecom, service industries
Job FocusMonitoring calls, alerting, reportingAssisting customers, resolving issues

Overnight Remote Call Monitoring primarily involves monitoring calls remotely during overnight hours, focusing on alerting and reporting. Customer Service Representatives handle direct customer interactions during regular hours. While both roles require communication skills, they differ in shift timing, environment, and job responsibilities.

What are the most commonly searched types of Remote Call Monitoring jobs in Raleigh, NC?

The most popular types of Remote Call Monitoring jobs in Raleigh, NC are:

What are popular job titles related to Overnight Remote Call Monitoring jobs in Raleigh, NC?

For Overnight Remote Call Monitoring jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Call Monitoring jobs in Raleigh, NC look for?

The top searched job categories for Overnight Remote Call Monitoring jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Overnight Remote Call Monitoring jobs?

Cities near Raleigh, NC with the most Overnight Remote Call Monitoring job openings:

Overnight Remote Call Monitoring jobs near you

Territory Manager, Sales

ESPERION THERAPEUTICS INC

Durham, NC • Remote

$85K - $145K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Company Overview


Our Mission: At Esperion, we are working tirelessly to deliver innovative medicines that help patients reach their goals today, tomorrow, and into the future.


Esperion is a fully remote based company with a corporate headquarters located in Ann Arbor, MI. The Company offers a competitive salary including a performance-based bonus program, a comprehensive benefits package including a 401(k) matching plan and health insurance, and paid time off and holidays.


Position Title: Territory Manager, Sales

The Territory Manager, Sales is responsible for the on-label promotion and execution of sales strategies for approved Esperion products to targeted customers within the posted geographic area. As a member of the Company’s field sales force, the Territory Manager, Sales is responsible for all aspects of personal promotion within their assigned geography. They will be expected to execute the implementation of Esperion sales processes within the local geography in accordance with approved sales and marketing resources and while ensuring they operate in an effective, efficient, and compliant manner at all times. This role reports into the Regional Sales Manager.


Territory: Durham, NC


Essential Duties and Responsibilities*

  • Achieve individual territory sales goals as approved by Esperion Commercial Leadership
  • Review performance metrics with RSM to ensure territory is achieving maximum sales results.
  • Develop and maintain strong business relationships with key customers in the assigned geography
  • Effectively promote and educate Health Care Providers (HCPs) on the use of Esperion products through one-on-one meetings, virtual engagements, company-approved promotional speaker programs, and other company-approved programs
  • Analyze local market trends, develop, execute and monitor performance and results to maximize the appropriate use of Esperion products
  • Demonstrate successful use of sales and marketing tools and resources such as to achieve business objectives.
  • Demonstrate and maintain appropriate knowledge of Esperion product payor coverage to deliver against market access objectives for the assigned territory
  • Periodically attend local, regional and national congresses to promote Esperion brands to HCP attendees
  • Demonstrate accurate and timely completion of all administrative tasks such as sample inventory, call submission & reporting, expense management, vehicle mileage reporting, and related duties as required by Esperion
  • Ensure compliance with all corporate policies and procedures, completing all required compliance training, and consistently demonstrating behaviors aligned with company values
  • Follow all Esperion Expense Report guidelines and adhere to allocated territory budget
  • Establish and maintain effective communications among Regional Sales Managers (RSMs) and Territory Managers (TMs); organize and monitor performance to achieve the business potential of the Territory
  • Monitor and strive to maintain consistency between Sales and Marketing efforts and ensure high standards for executing business initiatives
  • Work closely with sales leadership and Market Access to maximize pull-through from commercial & government payers
  • Ability to maintain vendor credentialing requirements for entities such as VendorMate and RepTrax in order to maintain access to customer locations.

*additional duties and responsibilities as assigned


Qualifications (Education & Experience)

  • Bachelor’s degree required. Preferred degree in sciences (eg. Biology, Chemistry, Physics, Kinesiology, Pre-med, other STEM background) and 1 - 3 years of pharmaceutical or relevant sales experience; or equivalent education and experience.
  • Will also consider candidates with military background or similar experience demonstrating drive and discipline.
  • Experience calling on or working with Healthcare Professionals preferred but not required.
  • Must be willing and able to travel up to 30% including overnight stays for territory business and occasional Regional and National Sales Meetings
  • Valid driver’s license and clean driving record that meets Esperion employment standards
  • Documented track record of consistent high performance in sales, academics, athletics, or other similar endeavours.
  • Desire to work in a start-up environment or successful experience operating in an entrepreneurial sales model with sole responsibility of product promotion within a large geographic territory
  • Ability to embrace a performance driven and growth culture.
  • Passionate about the mission and reputation of the Company
  • Demonstrated excellent presentation and communication skills.
  • Ability to influence and work successfully with varied audiences, including customers, colleagues, scientific and technical leaders
  • Strong interpersonal and selling skills