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Permanent Remote Call Monitoring Jobs in Raleigh, NC

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as ... Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Raleigh, NC · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as ... Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as ... Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15 - $15.50/hr

Meet or exceed performance metrics including call handling time, quality assurance, and other ... PC, two monitors, headset, mouse, and keyboard will be provided. Preferred Qualifications ...

New

A.C. Coy

Sr. Data Engineer-Databricks SME (Remote)

Raleigh, NC · On-site +1

$111K - $133K/yr

Integration of Git in continuous deployment and experience with DevOps monitoring tools is a plus ... Must be a US Citizen or have US Permanent Residence status (Green Card). * Must have resided in the ...

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Permanent Remote Call Monitoring information

See Raleigh, NC salary details

$10

$16

$24

How much do permanent remote call monitoring jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for permanent remote call monitoring in Raleigh, NC is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are the most commonly searched types of Remote Call Monitoring jobs in Raleigh, NC? The most popular types of Remote Call Monitoring jobs in Raleigh, NC are:
What are popular job titles related to Permanent Remote Call Monitoring jobs in Raleigh, NC? For Permanent Remote Call Monitoring jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Raleigh, NC look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Permanent Remote Call Monitoring jobs? Cities near Raleigh, NC with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you

Field Project Manager, Electrical Utilities

STRIVE Recruitment

Raleigh, NC • Remote

$105K - $120K/yr

Full-time

Posted 18 hours ago

Job description

Field Project Manager, Electrical Utilities – United States (Remote travel up to 50%)

Permanent | Remote Compensation: $105,000 – $120,000

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Technology, Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE

STRIVE Recruitment is proud to partner with a technology company specializing in smart grid solutions and utility modernization to recruit for a Field Project Manager, Electrical Utilities based remotely in the United States. They offer a dynamic, entrepreneurial work environment focused on solving complex technical challenges that directly support the electrification and decarbonization of modern infrastructure.

The client is seeking a Field Project Manager, Electrical Utilities to join their Customer Operations team, reporting to the Manager of Project Management. This role is primarily responsible for overseeing AMI deployments at customer sites and serving as the primary point of contact for managing multi-faceted projects and customer relationships.

Key Responsibilities

  • Plan, execute, monitor, and control projects from initiation through to delivery and commissioning
  • Serve as the primary customer contact, providing on-site support, training, and problem resolution
  • Communicate across multiple stakeholders to define requirements, establish system design, coordinate deliveries, and report on progress
  • Oversee systems integration between the company's AMI platform and other utility vendor systems
  • Negotiate, implement, and supervise subcontracts where required
  • Regularly report on project performance to management and key stakeholders

Qualifications

  • Willingness and ability to travel up to 50%
  • Bachelor's degree or advanced certification in Project Management, Operations Management, Engineering (Computer, Electrical, or Systems), or a related field
  • Familiarity with utility or energy sector operations
  • 4+ years of experience contributing to or leading implementation or deployment projects
  • Demonstrated experience managing customer and stakeholder relationships
  • Must reside within one hour of a major US airport; preference for candidates in IN, MN, MO, IA, or TN
  • Proficiency in MS Word, Excel, and PowerPoint

Preferred Skills

  • Experience in the deployment or installation of utility-tech, telemetry, control, or communications systems
  • PMP designation
  • Experience in AMI/AMR, RF, or wireless communications systems

What Success Looks Like

  • Projects are delivered on time, on scope, and with a high degree of customer satisfaction
  • Customers feel well-supported and well-informed throughout the deployment lifecycle
  • Complex technical integrations are managed smoothly with minimal disruption to the customer
  • Stakeholder relationships — both internal and external — are proactively maintained and well-managed
  • Issues and risks are identified early and resolved with sound judgment and minimal escalation