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Permanent Remote Call Monitoring Jobs in Raleigh, NC

A.C. Coy

Sr. Data Engineer-Databricks SME (Remote)

Raleigh, NC · Remote

$111K - $133K/yr

Integration of Git in continuous deployment and experience with DevOps monitoring tools is a plus ... Must be a US Citizen or have US Permanent Residence status (Green Card). * Must have resided in the ...

A.C. Coy

Sr. Data Engineer-Databricks SME (Remote)

Raleigh, NC · Remote

$111K - $133K/yr

Integration of Git in continuous deployment and experience with DevOps monitoring tools is a plus ... Must be a US Citizen or have US Permanent Residence status (Green Card). * Must have resided in the ...

Eliassen Group

Senior AI/ML Engineer

Raleigh, NC · Remote

$90 - $100/hr

Remote Reference ID: JN -052026-107129 Date Posted: 05/26/2026 Shortcut: * Description ... Support production deployments, smoke testing, monitoring, root cause analysis, and issue ...

Jj

Operations Supervisor, PSC

Raleigh, NC · Remote

Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular ... Review and update call guides for assigned programs as required. Partner with leadership to create ...

Five Star Solutions

Member Support Specialist

Raleigh, NC · On-site +1

$14/hr

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Minimum 1 year of customer service, call center, support, or case management experience preferred.

Fortrea

Clinical Team Lead, FSP - Oncology

Durham, NC · Remote

Prior monitoring experience required. Remote US or Canadian based. Job Overview: Clinical Team ... CRO, central labs, call centers, DCT providers). * Working knowledge of ICH Guidelines and GCP ...

Fortrea

Clinical Team Lead, FSP - Oncology

Durham, NC · Remote

Prior monitoring experience required. Remote US or Canadian based. Job Overview: Clinical Team ... CRO, central labs, call centers, DCT providers). * Working knowledge of ICH Guidelines and GCP ...

Duke Health

Privacy Director

Durham, NC · Remote

Duke Hospital, Duke Cancer Center Institute(Remote) Must reside in one of the following states ... The Privacy Director will develop and monitor compliance with federal and state privacy regulations ...

Duke University

Privacy Director

Durham, NC · Remote

Duke Hospital, Duke Cancer Center Institute (Remote) Must reside in one of the following states ... The Privacy Director will develop and monitor compliance with federal and state privacy regulations ...

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Permanent Remote Call Monitoring information

See Raleigh, NC salary details

$10

$16

$24

How much do permanent remote call monitoring jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for permanent remote call monitoring in Raleigh, NC is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are the most commonly searched types of Remote Call Monitoring jobs in Raleigh, NC? The most popular types of Remote Call Monitoring jobs in Raleigh, NC are:
What are popular job titles related to Permanent Remote Call Monitoring jobs in Raleigh, NC? For Permanent Remote Call Monitoring jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Raleigh, NC look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Permanent Remote Call Monitoring jobs? Cities near Raleigh, NC with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Sr. Data Engineer-Databricks SME (Remote)

Sr. Data Engineer-Databricks SME (Remote)

A.C. Coy

Raleigh, NC • Remote

$111K - $133K/yr

Contractor

Posted 2 days ago

Job description

  • Tier One Technologies is seeking a Data Engineer to support our US Government client with data ingestion, data deduplication and data tagging for migration of a large-scale data environment into Databricks.
  • This remote contract-to-hire position will be originated in Raleigh, NC.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

  • Design, develop, and maintain scalable data ingestion pipelines to onboard structured, semi-structured, and unstructured data from batch and streaming sources (e.g., APIs, databases, flat files, message queues) into the Azure/Databricks environment.
  • Implement de-duplication strategies across large-scale datasets using deterministic and probabilistic matching techniques to ensure data integrity and reduce redundancy within the Data Lake.
  • Develop and enforce data tagging frameworks to classify, label, and annotate datasets with appropriate metadata (e.g., sensitivity, source, domain, lineage) to support data governance, discoverability, and compliance requirements.
  • Assist with Operationalizing deployments and support of Cloud services for ETL Operations. This will include standardizing and automating processes and workflows, creating documentation/knowledge articles, and overall assisting Operations staff who have limited experience in Cloud.
  • Written and oral presentations to high-level CIO management on status of current efforts.
  • Possesses skills and experience related to business management, systems engineering, operations research, and management engineering. Typically has specialization in a particular technology or business application. Keeps abreast of technological developments and industry trends.
  • Assist with deployment, configuration, and management of Azure Cloud environment.
  • Assist with migration efforts of existing ETL jobs into Azure/Databricks cloud environment.
  • Ability to share optimization and efficiencies with the larger team and management.
  • Ability to automate solutions to repetitive problems/tasks.

  • A degree from an accredited College/University in the applicable field of services is required. If the degree is not in the applicable field, then four additional years of related experience is required.
  • 13+ years of overall IT experience.
  • 5+ years demonstrated experience designing and implementing data ingestion pipelines using tools such as Azure Data Factory, Apache Kafka, Apache NiFi, Spark Structured Streaming, or equivalent technologies.
  • 5+ years of experience applying de-duplication techniques at scale, including record linkage, fuzzy matching, and entity resolution across structured and unstructured datasets.
  • 5+ years of hands-on experience with data tagging and metadata management, including the use of tagging schemas, data catalogs (e.g., Azure Purview, Apache Atlas), and automated classification tools to support data governance and lineage tracking.
  • 5+ years of demonstrated experience working with unstructured data.
  • 2+ years of experience in using Databricks or other Spark-based platforms.
  • Fluency in at least one scripting language (Python, Perl, Ruby, or equivalent).
  • Experience with one or more of the following products and technologies: SAS, C++, Hadoop, SQL Database/Coding, Teradata, Oracle, Amazon S3, Apache Spark, Machine Learning, Natural Language Processing, and visualization tools such as Tableau, Strategy and QLIK is a plus.
  • Integration of Git in continuous deployment and experience with DevOps monitoring tools is a plus.
  • Familiarity with Cloud Operations support in Azure is a plus.
  • Excellent communication skills.
  • Must be able to obtain a Position of Public Trust Clearance.
  • Must be a US Citizen or have US Permanent Residence status (Green Card).
  • Must have resided in the US for the last 5 years and not have traveled outside the US for a combined total of 6 months or more in last 5 years.
A.C. Coy Company- Staffing & Consulting Services logo

About A.C. Coy Company- Staffing & Consulting Services

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Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

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