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Permanent Catalog Analyst Jobs (NOW HIRING)

Randstad

Project Analyst

Somerville, MA

$55 - $64.98/hr

Audit, catalog, and organize hundreds of existing IT and software contracts across multiple ... Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one ...

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Permanent Catalog Analyst information

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How much do permanent catalog analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for permanent catalog analyst in the United States is $30.38, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $36.06 per hour, depending on experience, location, and employer.

What is the difference between Permanent Catalog Analyst vs Contract Catalog Analyst?

AspectPermanent Catalog AnalystContract Catalog Analyst
CredentialsBachelor's degree in Business, IT, or related field; relevant certificationsSimilar educational background; certifications optional
Work EnvironmentFull-time, permanent employment within a companyTemporary or project-based, often with staffing agencies
Employer & Industry UsageCommon in retail, manufacturing, and e-commerce sectorsUsed across same industries for short-term needs
Search & Comparison IntentFocus on long-term career rolesFocus on short-term project roles

The main difference between a Permanent Catalog Analyst and a Contract Catalog Analyst lies in employment type and duration. Permanent Catalog Analysts are full-time employees with long-term stability, while Contract Catalog Analysts work on temporary assignments. Both roles require similar skills and certifications, but their work environments and career paths differ.

More about Permanent Catalog Analyst jobs
What cities are hiring for Permanent Catalog Analyst jobs? Cities with the most Permanent Catalog Analyst job openings:
What are the most commonly searched types of Catalog Analyst jobs? The most popular types of Catalog Analyst jobs are:
What states have the most Permanent Catalog Analyst jobs? States with the most job openings for Permanent Catalog Analyst jobs include:
What job categories do people searching Permanent Catalog Analyst jobs look for? The top searched job categories for Permanent Catalog Analyst jobs are:
Permanent Catalog Analyst jobs near you
Infographic showing various Permanent Catalog Analyst job openings in the United States as of June 2026, with employment types broken down into 15% Locum Tenens, 48% Full Time, 25% Part Time, 6% Temporary, 2% Contract, and 4% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $63,187 per year, or $30.4 per hour.
ServiceNow Service Catalog Manager

ServiceNow Service Catalog Manager

Kavaliro

Orlando, FL • On-site

Full-time

Posted 2 days ago

Job description

Job Description
We are seeking an experienced and detail-oriented ServiceNow Service Catalog Manager to own the end-to-end lifecycle of our enterprise service catalog. This role will be the primary point of accountability for the design, development, governance, and performance of catalog items and services within the ServiceNow platform. The ideal candidate will bridge the gap between business needs, service owners, and technical teams to deliver a world-class self-service experience for all employees.
Key Responsibilities:
  • End-to-End Service Catalog Management: Manage the entire lifecycle of services and items within the ServiceNow Service Catalog, from initial identification and design to retirement.
  • Governance and Standards:
    • Establish and enforce governance frameworks for the creation, modification, publication, and deletion of catalog items and service offerings.
    • Ensure all stakeholders (service owners, business leaders, IT teams) adhere to defined catalog processes and documentation standards.
    • Preside over the catalog governance board to review and prioritize new service demands and changes.
  • Item Design and Implementation:
    • Collaborate with service owners and business analysts to gather requirements for new or improved services and translate them into technical specifications for the ServiceNow platform.
    • Design and implement intuitive, user-friendly catalog items, including forms, workflows (using Flow Designer), and order guides, to automate service delivery.
    • Ensure secure and resilient designs for new services and coordinate testing and validation efforts before publication.
  • SLA and OLA Definition and Monitoring:
    • Negotiate, define, and implement Service Level Agreements (SLAs) with customers and Operational Level Agreements (OLAs) with internal fulfillment teams within ServiceNow.
    • Configure SLA/OLA definitions on catalog tasks to ensure performance is tracked at appropriate stages of the fulfillment process.
    • Monitor and report on SLA/OLA performance, coordinating with process owners to identify and address bottlenecks or consistent breaches.
  • Performance Monitoring and KPIs:
    • Define and track Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) to measure the effectiveness and efficiency of the service catalog and underlying service delivery.
    • Develop and maintain dashboards and reports (using ServiceNow reporting tools) for stakeholders to provide visibility into service performance, demand, and customer satisfaction.
    • Use performance data and customer feedback to drive continuous service improvement (CSI) initiatives.
  • Stakeholder Communication: Serve as the primary point of contact for service catalog-related communications, promotions, and training to enhance user adoption and experience.

Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5+ years of experience managing a Service Catalog within the ServiceNow platform.
  • Strong understanding of IT Service Management (ITSM) principles and ITIL framework, particularly Service Catalog Management, SLA Management, and Request Fulfillment.
  • Hands-on experience with ServiceNow configuration, including Service Catalog, Flow Designer/workflows, SLAs/OLAs, and reporting/dashboards.
  • Proven ability to work with diverse stakeholder groups, including technical teams, business units, and leadership.
  • Excellent analytical, problem-solving, and communication skills.
  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-SC) certification is preferred
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Job Requirements
Remote
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.

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