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Creative Information Technology, Inc.

Implementation Support * Assist FCRS with implementation of the selected replacement PAS. * Support transition from requirements and procurement activities into implementation. * Coordinate with ...

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Pension Assistant information

What is a pension assistant?

Pension Assistants are administrative professionals who support the management and processing of pension schemes. They handle tasks such as maintaining pension records, processing applications, answering queries from members, and ensuring compliance with relevant regulations. Their work helps ensure that pension payments are made accurately and on time, and that all related documentation is up to date. Pension Assistants often serve as the first point of contact for pension scheme members seeking information about their benefits.

What does a pension assistant do?

As a Pension Assistant, your daily responsibilities often include processing pension applications, updating member records, and responding to inquiries from plan members regarding their benefits. You will likely collaborate closely with pension administrators, HR teams, and payroll departments to ensure accurate and timely pension payments. Attention to detail and strong organizational skills are important, as you'll be handling sensitive personal and financial information. Additionally, you may assist with preparing reports or supporting audits, providing a great opportunity to build foundational knowledge for career advancement in pension administration.

What are the key skills and qualifications needed to thrive as a pension assistant, and why are they important?

To thrive as a Pension Assistant, you need strong numerical ability, attention to detail, and a basic understanding of pension schemes, typically supported by a relevant qualification or administrative experience. Familiarity with pension administration software, spreadsheets, and document management systems is commonly required. Excellent organizational skills, clear communication, and a customer-focused attitude help you excel in handling member queries and complex data. These skills and qualities are crucial for ensuring accurate pension processing, regulatory compliance, and high-quality client service.

What is the difference between Pension Assistant vs Pension Administrator?

AspectPension AssistantPension Administrator
CredentialsTypically requires a high school diploma or equivalent; some roles may prefer relevant certificationsRequires similar credentials; often a degree or professional certification in pensions or finance
Work EnvironmentOffice setting, supporting pension processing and customer inquiriesOffice-based, managing pension plans, compliance, and administrative tasks
Employer & IndustryFinancial institutions, government agencies, pension fundsFinancial services, pension funds, government departments
Search & Comparison IntentPeople comparing entry-level pension support rolesIndividuals seeking more advanced pension management positions

The main difference between a Pension Assistant and a Pension Administrator lies in their responsibilities and experience level. Pension Assistants typically handle support tasks and customer inquiries, while Pension Administrators manage pension plans, compliance, and more complex administrative duties. Both roles require similar credentials, but Pension Administrators usually have more experience and responsibilities.

More about Pension Assistant jobs

What cities are hiring for Pension Assistant jobs?

Cities with the most Pension Assistant job openings:

What are the most commonly searched types of Pension jobs?

The most popular types of Pension jobs are:

What states have the most Pension Assistant jobs?

States with the most job openings for Pension Assistant jobs include:

What are popular job titles related to Pension Assistant jobs?

For Pension Assistant jobs, the most frequently searched job titles are:

Pension Assistant jobs near you
Infographic showing various Pension Assistant job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Sr Pension Administration System (PAS) Consultant - Fairfax, VA

Falls Church, VA • On-site

Creative Information Technology, Inc.
IT Services • 201 - 500 employees
Learn more about Creative Information Technology, Inc.external

Contractor

Re-posted 2 days ago

Key responsibilities

  • Support the assessment of the current Pension Administration System (PAS) environment and identify workflow and system gaps.

  • Develop detailed business and technical requirements for the replacement PAS and support the procurement and vendor selection process.

  • Assist with the implementation of the selected replacement PAS and coordinate with stakeholders throughout the implementation activities.

Job description




Senior Pension Administration System (PAS) Consultant – Fairfax, VA

About us 

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.


Join us in driving growth and seizing new business opportunities.

Role and Responsibilities 

  • Client is seeking an experienced Senior Pension Administration System (PAS) Consultant to support the assessment, replacement planning, procurement, and implementation of a new Pension Administration System.
  • The consultant will evaluate the current PAS environment and business operations, identify workflow and system gaps, develop comprehensive business and technical requirements, establish procurement requirements for a replacement PAS, and support the County through the procurement, vendor selection, and implementation processes.
  • The consultant must operate independently and objectively and must not have affiliations or financial interests with pension administration system vendors that could create a conflict of interest.


  • Current-State Assessment
  • Conduct an information systems analysis of FCRS business operations.
  • Assess the existing Pension Administration System and its ability to support current operational and member-service needs.
  • Review existing staff workflows and system capabilities.
  • Identify gaps between business processes and current PAS functionality.


  • Business & Technical Requirements
  • Develop detailed business requirements supporting FCRS's future operations.
  • Develop detailed technical requirements for the replacement PAS.
  • Translate identified business-process gaps into future-state system requirements.
  • Develop comprehensive technical and operational requirements for procurement of the replacement PAS.


  • PAS Procurement & Vendor Selection
  • Support FCRS throughout the procurement process for the replacement PAS.
  • Assist with the selection of the new Pension Administration System.
  • Provide objective, unbiased consulting guidance throughout requirements development and procurement.
  • Support the County in achieving the objectives and deliverables established for the project phases.


  • Implementation Support
  • Assist FCRS with implementation of the selected replacement PAS.
  • Support transition from requirements and procurement activities into implementation.
  • Coordinate with appropriate County/FCRS stakeholders throughout implementation activities.


  • Optional Implementation Oversight / PM / QA
  • Subject to County approval, funding, and contractor performance, the consultant may be retained for an additional phase to provide:
  • Implementation oversight
  • Project management
  • Quality assurance
  • Oversight of the implementation of the new Pension Administration System


Minimum Qualification

  • Experience with public-sector pension systems.
  • Experience with enterprise system or ERP replacements.
  • Experience with public retirement administration.
  • Experience performing business and technical requirements analysis.
  • Experience evaluating existing systems and business workflows.
  • Experience supporting system procurement and vendor selection.
  • Experience supporting enterprise system implementation.
  • Ability to provide recent, relevant experience with the subject matter of the contract.