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Pbx Agent Jobs (NOW HIRING)

SH Hotels and Resorts

Call Center Agent

Seattle, WA

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

SH Hotels and Resorts

Call Center Agent/PBX

Austin, TX · On-site

$14.75 - $19.50/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

SH Hotels and Resorts

Call Center Agent/PBX

Austin, TX

$14.75 - $19.50/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

The Pueblo of Sandia

PBX OPERATOR

Albuquerque, NM

$16.82 - $18.93/hr

The PBX Operator will efficiently distribute calls to various individuals and departments to ensure ... Enters and confirms guest wakeup call requests into IP Agent telephone system. * Places out of ...

Sandia Resort and Casino

PBX OPERATOR

Albuquerque, NM · On-site

$16.82 - $18.93/hr

The PBX Operator will efficiently distribute calls to various individuals and departments to ensure ... Enters and confirms guest wakeup call requests into IP Agent telephone system. * Places out of ...

AccorHotel

PBX Operator / Reservations Agent

Miami, FL · On-site

$15.25 - $19.25/hr

The PBX Operator / Reservations Agent is a dual-role position responsible for providing exceptional guest service through efficient telephone operations and accurate reservations handling. This role ...

Stonebridge Companies

PBX Operator

Hampton, NY · On-site

$25.46 - $29.46/hr

The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls ... This role is cross trained in Guest Service agent, Reservations and also provides back-up to the ...

Stonebridge Companies

PBX Operator

Hampton, NY · On-site

$25.46 - $29.46/hr

The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls ... This role is cross trained in Guest Service agent, Reservations and also provides back-up to the ...

Auberge Collection

PBX Operator

Fort Worth, TX

For more information: auberge.com/bowiehouse Follow Bowie House on Instagram and Facebook at @BowieHouseAuberge Our on property Call Center Agent (PBX Operator) is responsible for transporting guests ...

Bowie House

PBX Operator

Fort Worth, TX

For more information: auberge.com/bowiehouse Follow Bowie House on Instagram and Facebook at @BowieHouseAuberge Our on property Call Center Agent (PBX Operator) is responsible for transporting guests ...

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All JobsPbx Agent Jobs

Pbx Agent information

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How much do pbx agent jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for pbx agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Pbx Agent vs Call Center Agent?

AspectPbx AgentCall Center Agent
Required CredentialsHigh school diploma, basic technical knowledgeHigh school diploma, communication skills
Work EnvironmentTelephony systems, office settingCall centers, customer service environment
Employer & Industry UsageTelecom companies, large organizationsCustomer service, sales, support centers
Common Search & ComparisonYesYes

The main difference between a Pbx Agent and a Call Center Agent lies in their specific roles. Pbx Agents primarily manage and operate private branch exchange systems within organizations, focusing on telephony infrastructure. Call Center Agents handle customer interactions, support, and sales over phone calls. While both roles involve telephony, Pbx Agents are more technical and system-focused, whereas Call Center Agents focus on customer communication and service.

What are PBX Agents?

PBX Agents are professionals who manage and operate Private Branch Exchange (PBX) telephone systems within organizations. They are responsible for answering, transferring, and routing incoming and outgoing calls, as well as providing information and assistance to callers. PBX Agents often handle administrative tasks such as taking messages, maintaining call logs, and ensuring effective communication within the company. Their role is essential for maintaining smooth internal and external communications. Strong communication skills and familiarity with telephone systems are important for this position.

What are the key skills and qualifications needed to thrive as a PBX Agent, and why are they important?

To thrive as a PBX Agent, you need excellent telephone etiquette, multitasking abilities, and a high school diploma or equivalent. Familiarity with PBX telephone systems, call routing software, and office communication tools is typically required. Strong communication, patience, and problem-solving skills help you provide exceptional service and manage high call volumes effectively. These skills ensure efficient communication between guests and departments, enhancing overall customer satisfaction in hospitality or corporate environments.

What are some common challenges a PBX Agent might face during their shift, and how can they be managed?

PBX Agents often handle a high volume of calls, which can include urgent requests and occasional difficult callers. Managing multiple lines and responding quickly requires strong multitasking and communication skills. To effectively handle these challenges, it's important to stay organized, remain calm under pressure, and familiarize yourself with the organization's protocols. Many employers provide training and support systems to help agents succeed, and teamwork among colleagues can also help distribute workload during peak times.
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Pbx Agent jobs near you
Infographic showing various Pbx Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.
PBX Agent - Regent Santa Monica Beach

PBX Agent - Regent Santa Monica Beach

IHG Hotels & Resorts

Santa Monica, CA • On-site

Full-time

Posted 5 days ago

IHG rating

5.8

Company rating: 5.8 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

65th of 108 rated hotels

Job description


About Us:
Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
The PBX (Emerald Connect) Agent will play a pivotal role in ensuring seamless communication services, maintaining the highest standards of guest satisfaction, and upholding the resort's reputation for excellence.
A little bit about your day:
Reporting to the Director of Guest Experience, every day is different, but you will mostly:
  • Promote Regent's service philosophy and style through our people attributes.
  • Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
  • Attend daily shift briefing meetings at the start of your shift.
  • Complete the Emerald Connect checklist during your shift and notify the department manager of any discrepancies or challenges.
  • Serve as the primary contact point for all telephone communications, both internal and external, demonstrating a warm, professional, and polished demeanor.
  • Operate the phone switchboard precisely directing calls to the appropriate departments, rooms, or individuals while maintaining high discretion and confidentiality.
  • Coordinate with other departments to ensure a harmonious flow of communication to achieve guest satisfaction.
  • Ensure personalized and anticipatory service for all guests. Attentively carry out guest preferences by following internal communication methods.
  • Respond to all guest text messages, emails, and other forms of communication through KYC accurately and timely using proper grammar.
  • Enter all guest requests and complaints in the KYC system and follow up accordingly to ensure guest satisfaction. Notify the manager of any unresolved issues.
  • Accurately update the Opera and KYC system for guest messages, preferences, profile notes, traces, and alerts to ensure up-to-date guest information.
  • Address guest inquiries, requests, and concerns proactively and positively.
  • Assist guests with information about local attractions, dining options, and other inquiries.
  • Be well-versed in emergency procedures, providing immediate and accurate information during critical situations and facilitating communication between guests and colleagues.
  • Maintain accurate logs of all incoming and outgoing calls, messages, and wake-up calls, ensuring a detailed and organized record-keeping system, Maintain accurate records of food orders, payments, and guest details.
  • Abide by all department standards and resort's policies and procedures.
  • Receive food and beverage orders via phone, online, or accurately recording dietary restrictions, allergies, preferences and any special requests.
  • Be well versed in the menu offerings, including daily specials, and provide recommendations to guests.
  • Accurately enter orders into the Point of Sales System and transmit orders to the kitchen staff promptly.
  • Accept credit card, and other payment methods.
  • Provide guests with accurate receipts.
  • Communicate any special requests or dietary restrictions to the kitchen.
  • Suggest upselling opportunities, such as special promotions or add-ons.
  • Follow the resort's credit card handling procedures and security protocols.
  • Participate in training programs to enhance guest service skills.

What We need from you:
  • Previous experience as a PBX operator or in a similar role, within a luxury hotel is highly preferred.
  • Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service.
  • Outstanding organizational abilities and skill for taking initiative, problem-solving, multi-tasking, and prioritizing.
  • Knowledge of computer systems such as Excel, Word, and POS.
  • Passionate about hospitality and providing an outstanding guest experience.
  • Handle multiple incoming calls
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
  • Ability to sit for long periods.
  • Reading and writing abilities are utilized often when recording orders, completing paperwork, etc.
  • Frequently standing up and moving about the property.
  • Basic math skills are frequently used when recording and adding guest checks.
  • Frequently bending, stooping, and kneeling.
  • Be well versed in Opera to edit or enter amenity traces.
  • Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us:
The hourly pay range for this role is $25.76 to $32.20. This range is only applicable for jobs to be performed at Regent Santa Monica Beach.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life's most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.

What IHG employees say

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Benefits

Hours and flexibility

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About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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