Payments Representative Jobs (NOW HIRING)

Description

Mayo Employees Federal Credit Union (MEFCU) is looking for someone who has a passion for details, a knack for collaborative teamwork, and a desire to provide the highest-level of service to our members to join our team as an Accounting and Payments Representative!
 

Who We Are:

Mayo Employees Federal Credit Union provides competitive products and world-class service to Mayo Clinic employees and their families in reaching their financial goals. Our strong mission of caring for our members drives what we do every single day. Mayo Employees Federal Credit Union has been awarded multiple top honors through Rochester Post Bulletin's annual "Best of the Best" Awards including "Best Credit Union" for six years in a row as well as "Best Place to Work" in 2025.

Position Information

Department: Accounting

Days of Work: Monday - Friday 8 AM - 5 PM; occasional Saturday morning hours (approx. every 5-6 weeks)

Starting salary range: $23 - $25 per hour based on experience

Location: Rochester, MN

FLSA Status: Nonexempt

Schedule: Full time

Hours/Pay Period: 80

Remote Worker: No - This position requires the candidate to report in-person to an office daily in Rochester, MN.

Job Summary

The Accounting and Payment Representative position is responsible for the support of the Accounting department assisting with processing wire transfers, in accordance with OFAC and MEFCU policies and procedures, completing accounting entries to balance the credit union's general ledger as well as helping support the Payments Department functions related to daily processing of Automated Clearing House (ACH), Share Drafts, Mobile Deposits, Bill Pay, external transfers, and person to person transactions. Typical job functions of this position include but are not limited to: providing excellent service to members on all offered payment platforms; performing set up, processing, and review functions for all payment files and activity; and assisting with recordkeeping, procedures, and other special projects as requested.

Duties and Responsibilities

The duties listed below are representative of the scope of work performed within this position. This position supports the work in the accounting and payment departments. The individual may be assigned to specific areas of responsibility while other tasks will be assigned in a backup capacity.

Provides excellent service to members on all offered payment platforms.

• Provides member support for all payment-related inquiries.
• Research and provides solutions related to the member accounts in a timely manner, including inquiries, problems, and issues relating to payment postings and returns. 
• Sends notifications to members related to payment issues. 

Performs set up, processing, and review functions for all payment files and activity.

• Sets up or reviews ACH originations for new membership openings and loan payments. 
• Process originating ACH files, including external account transfers.
• Process check deposit returns. 
• Posts and balances share draft settlement activity.
• Research rejected items.
• Charges appropriate fees.
• Sends returns within the regulated timeframes.
• Maintains Written Statement of Unauthorized Debit documents and member stop payment requests and other disputes within the ACH and share draft processing; and maintains documentation files.
• Processes, reviews, and posts all daily mobile deposits.
• Assists with electronic payments and alert capabilities, including bill pay and Zelle.
• Identifies and follows up appropriately on potential fraud activity.
• Submits tickets with external service providers to follow up on payment related concerns.

Completes accounting entries to balance the credit union's general ledger.

• Assists in the preparation of various balancing and reconcilement activities to maintain integrity and accuracy of our general ledger and financial reporting. 
• Assists in a back up capacity for accounting tasks.
• Assists with document retention. 

Processes wire transfer requests in accordance with OFAC and MEFCU policies and procedures.

• Processes requests for domestic and internation wire transfers.
• Processes incoming wire transfers.
• Completes OFAC requirements for wires and other applicable transactions. 

Assists with recordkeeping, procedures, and other special projects as requested.

• Assist with gathering required documentation for internal audit, external audit and examiners as requested by the Payments Operations Manager or Chief Financial Officer.
• Maintains and updates department procedures.
• Works exceptions items and fraud suspects.
• Maintains ordering and fulfillment of gift card requests from credit union branches and Mayo Clinic research. 
• Assists with special projects at the request of the Payments Operations Manager or Chief Financial Officer.

Requirements

Education and Experience Requirements

A high school diploma and at least 3 years of financial institution experience.

OR

An Associate degree and at least 1 year of financial institution experience.

An equivalent combination of education and experience may also be considered.  

Desirable Qualifications

Experience in a financial institution performing duties specific to payments or back-office operations.

All employees must be bondable by MEFCU's insurance policy. Continued employment is subject to maintaining favorable bondable status per insurance standards.

Knowledge, Skills, and Abilities

Employees in this position are expected to possess and demonstrate the following knowledge, skills, and abilities throughout their employment:

Knowledge of: various functional areas of financial institutions and their interrelationships; credit union policy, procedures, and compliance standards; core principles of accounting; and financial industry standards and regulatory requirements as they relate to payments operations including Regulation E, EFT, and ACH related compliance regulations and rules.

Skill in: effectively utilizing written and verbal communication; developing good rapport with a diverse group of people; the proper use of the English language including spelling, grammar, punctuation, and vocabulary; prioritizing work assignments; time management; organization; the proficient use of Microsoft Office Suite, other applicable software, and office equipment; organizing work and information; and analyzing data and information.

Ability to: perform detailed work with a high-level level of accuracy; work efficiently to complete a high volume of work; develop effective working relationships throughout all functional areas within the organization; be flexible in handling multiple tasks concurrently; adapt communication content, style, and medium for a variety of audiences; meet established deadlines; demonstrate follow-through on commitments; research and resolve complex situations, member complaints, and account errors independently, within scope of authority as defined by management; maintain confidentiality both externally and internally; and solve problems using sound logic. 

Physical and Environmental Criteria

This physical effort required to perform this position is best described as: Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. The majority of this position involves computer work, which requires fine dexterity in the continuous movement of the wrist and fingers.

Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, touch.

Environmental conditions that may exist in the performance of the essential functions of this job include: NONE (not substantially exposed to environmental conditions)

Why Mayo Employees Federal Credit Union?

Our mission of caring for our members drives what we do every single day.  Join our team and build your career in an environment where your work is valued, and you can make a difference in the lives of our members. 

The Mayo Employees Federal Credit Union offers fantastic benefits, including:

• Affordable Medical Plans
• Six Paid Holidays and Generous Accrued Paid Time Off Plan
• Employer-Paid Life and AD&D Insurance (additional voluntary coverage is available for employee purchase too!)
• Employer-Paid Short and Long-Term Disability Insurance
• Employer-Paid Health Reimbursement Account or Health Savings Account contribution
• 401k Plan with Generous Employer Match
• Tuition Assistance
• Flexible Spending Accounts
• Employer-Paid Identity Theft Insurance
• Employee Assistance Program
• Voluntary Accident and Critical Illness Insurance
• Discounted Pet Insurance Program