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Patron Service Representative Jobs (NOW HIRING)

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance. Shift: Monday ...

Artis Naples

Director of Patron Services

Naples, FL · On-site

This individual will champion a culture of service excellence, innovation, accountability, and ... Serve as Manager-on-Duty or event leadership representative as needed. * Support initiatives that ...

Seattle Rep

Chief Marketing Officer

Seattle, WA · On-site

Specifically, provide leadership and strategic direction of Seattle Rep * marketing/communications/patron services teams in the following areas: Marketing & Sales * Develop and oversee subscription ...

Seattle Rep

Chief Marketing Officer

Seattle, WA

Specifically, provide leadership and strategic direction of Seattle Rep * marketing/communications/patron services teams in the following areas: Marketing & Sales * Develop and oversee subscription ...

Seattle Rep

Chief Marketing Officer

Seattle, WA

Specifically, provide leadership and strategic direction of Seattle Rep * marketing/communications/patron services teams in the following areas: Marketing & Sales * Develop and oversee subscription ...

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$12

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How much do patron service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for patron service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Patron Service Representatives, and how can they be effectively managed?

Patron Service Representatives often encounter challenges such as managing high volumes of customer inquiries during peak times, handling difficult or dissatisfied patrons, and balancing multiple tasks like ticketing, seating, and providing information. Effective communication, patience, and good organizational skills are key to overcoming these challenges. Many organizations provide training on conflict resolution and customer service protocols to help representatives excel in these areas, and teamwork is crucial, as colleagues frequently support one another during busy events.

What are Patron Service Representatives?

Patron Service Representatives are professionals who assist guests or customers at venues such as theaters, museums, concert halls, or other public event spaces. Their responsibilities typically include greeting guests, answering questions, resolving ticketing issues, and ensuring a positive experience for all visitors. They may also provide directions, handle complaints, and help with accessibility needs. This role requires excellent communication skills and a customer-focused attitude. Patron Service Representatives play a key role in enhancing the overall experience for patrons.

What are the key skills and qualifications needed to thrive as a Patron Service Representative, and why are they important?

To thrive as a Patron Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with ticketing systems, point-of-sale software, and basic office applications is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills are crucial for providing a positive guest experience, efficiently addressing patron needs, and maintaining smooth front-of-house operations.

What is the difference between Patron Service Representative vs Ticket Agent?

AspectPatron Service RepresentativeTicket Agent
CredentialsCustomer service skills, sometimes basic computer skillsCustomer service skills, often ticketing system training
Work EnvironmentCustomer-facing at venues, theaters, or museumsCustomer-facing at transportation hubs, event venues
Employer & IndustryEntertainment, arts, cultural institutionsTransportation, travel, entertainment
Common Search IntentCustomer service roles in venuesTicketing and entry roles at events or transit

While both roles involve assisting customers, Patron Service Representatives focus on providing excellent service at venues like theaters or museums, whereas Ticket Agents primarily handle ticket sales and entry at transportation or event venues. Both require strong customer service skills but differ slightly in environment and specific duties.

More about Patron Service Representative jobs
What states have the most Patron Service Representative jobs? States with the most job openings for Patron Service Representative jobs include:
What job categories do people searching Patron Service Representative jobs look for? The top searched job categories for Patron Service Representative jobs are:
Patron Service Representative jobs near you
Infographic showing various Patron Service Representative job openings in the United States as of May 2026, with employment types broken down into 33% Internship, and 67% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.
Customer Service Representative

Customer Service Representative

TransCore

Auburn, MA • On-site

$17 - $20/hr

Full-time

Posted 9 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

119th of 139 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Call Center team in Auburn, Massachusetts.
Job Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding E-ZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.
Shift: Monday - Friday, 10:30AM - 7:00PM
  • All employees are required to work 1-2 Saturdays per month from 9AM - 1PM (with time off during the week to maintain 40-hour work week)

Training: Located in the Auburn office for approximately 6-8 weeks. CSRs will be able to work remotely from home once training is completed. This is paid training.
Pay Range: $17 - 20/hr. based on qualifications and experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Process telephone, email & chat inquiries, fax information/applications to customer if required.
  • Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests.
  • Research toll overcharges, v-tolls, and submit for adjustments.
  • Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence.
  • Prepare reports to include the daily Phone Call Log.
  • Cash out and prepare deposit at the end of shift.
  • Work a rotating weekend schedule.
  • File applications and other paperwork as necessary.
  • Responsible for maintaining a weekly average "Not Ready" of 15% or less.
  • Prepared to take calls and/or start workday exactly at start of shift. The computer is to be logged in and the phone is open and ready to take a call precisely at the beginning of a shift.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Adhere to structured break and lunch schedules. This includes clear communication with leadership staff about leaving the Customer Communications department for any reason.
  • Must remain professional under every circumstance with patrons and staff members.
  • Perform other duties as directed by TransCore management.

Requirements:
  • High School Diploma or Equivalent Strongly Preferred
  • Proficient computer and typing skills
  • Must pass a drug screen and background check
  • Must be able to reliably commute to our Auburn, MA office

Education: High school diploma or equivalent preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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