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Patient Support Associate Jobs (NOW HIRING)

Acadia Healthcare

Patient Support Staff

Williamsburg, PA · On-site

$15/hr

With our team's support, patients can transform adversity into triumph as they navigate their path ... Demonstrate a sense of urgency related to the importance of patient safety and provide excellent ...

Prevea Health

Patient Support (PRN)

Green Bay, WI · On-site

Patient Support Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness ...

Prevea Health

Patient Support (PRN)

Green Bay, WI · On-site

Patient Support Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness ...

Acadia Healthcare

Patient Support Staff

Williamsburg, PA · On-site

$15/hr

With our team's support, patients can transform adversity into triumph as they navigate their path ... Demonstrate a sense of urgency related to the importance of patient safety and provide excellent ...

Prevea Health

Patient Support (PRN)

Green Bay, WI · On-site

Patient Support Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness ...

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Patient Support Associate information

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How much do patient support associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for patient support associate in the United States is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.80 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.
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Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,558 per year, or $25.3 per hour.

Associate Director, Patient Support Services

San Diego, CA • Hybrid

Acadia Pharmaceuticals Inc.
See more jobs at Acadia Pharmaceuticals Inc.external

Full-time

Posted 23 days ago

Key responsibilities

  • Partner with field team members to improve services and execute PSS strategies across the portfolio.

  • Lead the planning, development, and implementation of access marketing strategies, programs, and messaging.

  • Develop and track KPIs to assess the impact and execution of access services and programs.

Job description

Please note that this position is based in either San Diego, CA, or Princeton, NJ. Acadia's hybrid model requires this role to work in our office three days per week on average.

Position Summary

The Associate Director, Patient Support Services leads Patient Support Services (PSS) strategies and initiatives, including messaging and training to drive customer engagement and overcome access barriers across the portfolio with a focus on Neuroscience.  Advances hub processes and enhances support programs to best serve Acadia's customers. Develops strategies, key messages, and tactics to help increase customer engagement.  Ensures executional excellence. This role reports to the Senior Director, Patient Support Services & HUB Operations.

Primary Responsibilities to Execute on Key Areas of Focus:

  • Partners with Patient Support Services field team members to evolve and improve services & execute on hub and other PSS strategies across the portfolio with a focus on Neuroscience.
  • Collaborates with internal partners on relevant market research and lead PSS projects to refine strategies to help generate insights to create/optimize programs that better meet healthcare professionals (HCP) and patient needs across the portfolio with a focus on Neuroscience.
  • Helps lead the planning, development and implementation of access marketing strategies, programs, tactics and messaging by:
    • Ensuring access services marketing plan and execution align with Brand Marketing and Access & Reimbursement strategies.
    • Supporting access-related Brand Planning process.
    • Collaborating closely with Brand Marketing to ensure a seamless customer experience and alignment with brand initiatives.
    • Planning and developing hub priorities, content, tools, and training for national meetings and customer-facing team training.
  • Serves as access services expert, making recommendations on solutions to deliver upon unmet needs, across the portfolio with a focus on Neuroscience.
  • Helps lead the planning, development, and management of access website, materials, messaging, and programming; including, but not limited to, copay programs, sample programs, reimbursement and patient financial support services, etc.
  • Develops and tracks KPIs; continually assesses and monitors impact and execution of access services & across the portfolio with a focus on Neuroscience, including feedback from service users and internal stakeholders.
  • Attends professional, provider, and patient conferences, and keeps up to date on innovation.
  • Manages vendor relationships to ensure exceptional customer service, quality delivery, and budget oversight.
  • Collaborates with Field Access team for process development, operations management, and ongoing training needs.
  • Creates and presents relevant data and/or presentations for business review and/or other key meetings.
  • Collaborates with Access & Reimbursement, Specialty Trade and Distribution, Brand Marketing, Sales, Field Access, and Patient Advocacy teams to ensure best-in-class offerings and services; continually work to optimize and improve.
  • Collaborates with internal and external partners to ensure all programs meet Acadia legal, regulatory, and compliance standards.

Education/Experience/Skills

  • Bachelor's degree with 8+ years of experience in patient support services, program strategy, and healthcare operations within pharma/biotech.
  • Equivalent combinations of education and relevant experience may be

Must Possess:

  • Experience with specialty medications (rare disease product, neuropsychiatric product, and Medicare Part D experience preferred)
  • Proven project management experience
  • Agency/vendor management experience (briefing/execution/budgetary oversight) preferred
  • Outstanding customer relationship, interpersonal, and communication skills with an ability to effectively communicate across diverse audiences and influence cross-functionally
  • Proven success in high impact program development and execution
  • Patient-centric and service-oriented mindset
  • Must be a team player with strong self-awareness and excellent interpersonal skills
  • Must be results oriented, pay attention to detail, be accurate, prompt and able to meet deadlines
  • Ability to drive multiple projects simultaneously and to deliver results
  • Demonstrated ability able to influence others without authority and successfully partner with cross-functional teams
  • Strong enthusiasm with a drive to succeed
  • Business acumen and budgeting skills
  • Must be a fast learner, creative, and flexible
  • Possess strong presentation skills
  • Adaptable and open to an environment of change
  • Ability to travel 30%

Physical Requirements: While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment. Employee must occasionally lift and/or move up to 15 pounds.
 

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