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Patient Support Associate Jobs in Illinois (NOW HIRING)

Compass Group

PATIENT TRANSPORTER

Hoffman Estates, IL · On-site

$16.25/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

Compass Group

PATIENT TRANSPORTER

Hoffman Estates, IL · On-site

$16.25/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

Compass Group

PATIENT TRANSPORTER

Hoffman Estates, IL · On-site

$16.25/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

Compass Group

PATIENT TRANSPORTER

Elk Grove Village, IL · On-site

$16/hr

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ... We asked some of our associates why they love working for Touchpoint. Click here to see what they ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Illinois

Patient Support Associate information

See Illinois salary details

$12

$24

$64

How much do patient support associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for patient support associate in Illinois is $24.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.08 per hour, depending on experience, location, and employer.

What are Patient Support Associates?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Patient Support Associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a Patient Support Associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are the most commonly searched types of Patient Support jobs in Illinois? The most popular types of Patient Support jobs in Illinois are:
What are popular job titles related to Patient Support Associate jobs in Illinois? For Patient Support Associate jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Illinois look for? The top searched job categories for Patient Support Associate jobs in Illinois are:
What cities in Illinois are hiring for Patient Support Associate jobs? Cities in Illinois with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Illinois as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,930 per year, or $24.5 per hour.
Patient Support Associate - Goshen - FT Days (62003)

Patient Support Associate - Goshen - FT Days (62003)

ANDERSON HOSPITAL

Edwardsville, IL • On-site

$15.50 - $24.25/hr

Full-time

Posted 5 days ago

Anderson Hospital rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

713th of 1,051 rated hospitals

Job description

Job Summary:   

The Patient Support Associate performs clerical duties for the practice including answering and routing all incoming calls, documenting medical questions from patients in EHR, typing, faxing, filing, scanning, and processing mail. The associate will schedule appointments over the phone, perform insurance eligibility checks and obtain patient demographic information. The Patient Support Associate may also perform other administrative tasks and projects for the clinic as assigned.

Job Responsibilities:

  1. Answers all incoming calls, routing to the appropriate party if necessary in an efficient and courteous manner 
  2. Schedules appointments and verifies insurance and other demographic information 
  3. Processes all inbound faxed documents
  4. Generates messages to providers in EHR for patent medical questions/needs 
  5. Returns patient phone calls in a timely, efficient manner 
  6. Scans and links results into the patient’s chart and create workload tasks
  7. Processes, sorts and distributes all mail (Inbound and Outbound) for the medical offices  
  8. Performs other clerical responsibilities and projects as assigned

Education Requirements and Other Requirements:  

Education Level: High school graduate or equivalent preferred. Medical terminology course or background preferred   

Technical Skills:  Must be able to complete computer work. Typing of 40-50 wpm preferred  

Experience Requirements:   Experience in a medical setting     

Other Requirements:  Excellent communication, strong customer service and interpersonal skills are necessary. 

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