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Patient Services Assistant Jobs in Springfield, IL

Hshs

Patient Care Assistant II

Springfield, IL · On-site

$18 - $25.20/hr

Certified Nurse Assistant (CNA) or Patient Care Technician (PCT) in the state of practice is ... Built upon more than 145 years of service to the communities we serve, we now look to the future ...

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Patient Services Assistant information

See Springfield, IL salary details

$11

$18

$26

How much do patient services assistant jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for patient services assistant in Springfield, IL is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $22.16 per hour, depending on experience, location, and employer.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Springfield, IL? The most popular types of Patient Services jobs in Springfield, IL are:
What are popular job titles related to Patient Services Assistant jobs in Springfield, IL? For Patient Services Assistant jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Springfield, IL look for? The top searched job categories for Patient Services Assistant jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Patient Services Assistant jobs? Cities near Springfield, IL with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Springfield, IL as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,124 per year, or $18.8 per hour.

Patient Care Assistant II

Hshs

Springfield, IL • On-site

$18 - $25.20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Pay Range:

$18.00 - $25.20

A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.

Position Specifics:
Department: CVICU
Core Function: Nursing Support
Schedule: NIGHTS - FULL TIME - 36 hrs per week - 7a-7p
Facility: St. John's Hospital
Location: Springfield, IL
Compensation: Compensation that aligns with experience. Shift differentials for night & weekend on top of base rate!
Under the direction and supervision of the Registered Nurse, provides direct and non-direct patient care according to their scope of practice. Act as a versatile member of the care team, providing clinical support and a comforting presence to help achieve patients highest level of wellness. Assigned preceptor duties as needed.
Education Qualifications
  • High School Diploma or GED is preferred.
Experience Qualifications
  • 1 year nursing assistant or Patient Care Assistant experience; or 6 months nursing assistant or Patient Care Assistant experience and certification as indicated below.
Certifications, Licenses and Registrations
  • Certified Nurse Assistant (CNA) or Patient Care Technician (PCT) in the state of practice is required with 6 months experience as noted above. Certification is not required for those with greater than one year experience.
  • BLS (Basic Life Support) is required within 30 days upon hire.
Job Description

Scheduled Weekly Hours:

36

Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.

Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a health care system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.

Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.

Benefits: HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.

  • Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.

  • Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.

  • Retirement benefits including HSHS
    contributions.

  • Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.

  • Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!

  • Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!

Benefits

HSHS and affiliates is an Equal Opportunity Employer (EOE).

HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process

Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants.

Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications, and responses to application questions.

These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS.

Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at Contact@hshs.org

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