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Patient Services Assistant Jobs in Springfield, IL

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$11

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$26

How much do patient services assistant jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient services assistant in Springfield, IL is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $22.16 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

What are the most commonly searched types of Patient Services jobs in Springfield, IL?

The most popular types of Patient Services jobs in Springfield, IL are:

What are popular job titles related to Patient Services Assistant jobs in Springfield, IL?

For Patient Services Assistant jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Patient Services Assistant jobs in Springfield, IL look for?

The top searched job categories for Patient Services Assistant jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Patient Services Assistant jobs?

Cities near Springfield, IL with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,124 per year, or $18.8 per hour.

Outreach Lab Assistant - Phlebotomy & Patient Services

Springfield, IL • On-site

10 Sarah Bush Lincoln Health Center
See more jobs at 10 Sarah Bush Lincoln Health Centerexternal

$17.79/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Lab Assistant Outreach 1.0 at Sarah Bush Lincoln Health Center is responsible for phlebotomy, point-of-care testing, and patient registration for Outreach clients. The role requires a high school diploma and BLS/CPR certification within 90 days, with duties including specimen collection, LIS entries, and maintaining quality controls. Location is Effingham, IL, with full-time hours, first shift, and pay starting at $17.79/hour plus a $1,000 sign-on bonus based on experience. #J-18808-Ljbffr

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