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Patient Services Representative Jobs in Springfield, IL

ZOLL LifeVest

Patient Service Representative

Springfield, IL · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the ...

ZOLL Medical

Patient Service Representative

Springfield, IL · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

ZOLL LifeVest

Patient Service Representative

Springfield, IL · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

BRANDT®

Customer Service Rep

Springfield, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative Summary/Objective The Customer Service Representative will support the BRANDT Specialty Formulations, LLC in various functions including processing orders, filing ...

Circle K

Customer Service Representative

Virden, IL · On-site

$15 - $20.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Springfield, IL

Patient Services Representative information

See Springfield, IL salary details

$13

$19

$26

How much do patient services representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient services representative in Springfield, IL is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.20 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs
What are popular job titles related to Patient Services Representative jobs in Springfield, IL? For Patient Services Representative jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Patient Services Representative jobs in Springfield, IL look for? The top searched job categories for Patient Services Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Patient Services Representative jobs? Cities near Springfield, IL with the most Patient Services Representative job openings:
Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $40,708 per year, or $19.6 per hour.

Patient Service Representative

ZOLL LifeVest

Springfield, IL • On-site

$17.25 - $22/hr

Other

Re-posted 19 days ago

Job description

Patient Service Representative (PSR)

ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest.

The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.

This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off.

Responsibilities:

  • Manage equipment & garment inventory
  • Contact caregivers and family to schedule fittings
  • Available, willing and able to conduct evening and weekend activities
  • Willing to travel to patient's homes for fittings or follow up visits
  • Disclose their family relationship with any potential referral source
  • Program equipment according to the prescribing physician's orders
  • Measure the patient and determine correct garment size
  • Train the patient & other caregivers in the use of the LifeVest
  • Have the patient sign a Patient Agreement & WEAR Checklist
  • Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment

Qualifications:

  • Have 1 year patient care experience
  • Patient experience must be professional (not family caregiver)
  • Patient experience must be documented on resume
  • Disclose personal NPI number (if applicable)
  • Have a valid driver's license and car insurance
  • Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL

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