ZipRecruiter

Log In

1

Patient Services Representative Jobs in Park Ridge, IL

next page

Showing results 1-20

All JobsPatient Services Representative JobsPatient Services Representative Jobs in Park Ridge, IL

Patient Services Representative information

See Park Ridge, IL salary details

$13

$19

$26

How much do patient services representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient services representative in Park Ridge, IL is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $21.06 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs
What job categories do people searching Patient Services Representative jobs in Park Ridge, IL look for? The top searched job categories for Patient Services Representative jobs in Park Ridge, IL are:
What cities near Park Ridge, IL are hiring for Patient Services Representative jobs? Cities near Park Ridge, IL with the most Patient Services Representative job openings:
Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Park Ridge, IL as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,416 per year, or $19.4 per hour.

Patient Services Representative

Fox Valley Medical Associates Ltd

Batavia, IL • On-site

$18 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Join Fox Valley Medical Associates as a Full-Time Patient Services Representative in Batavia, IL, where your career can truly flourish! This onsite position offers a dynamic environment perfect for high performers and achievers who are eager to make a difference in patient care. You will not only streamline healthcare experiences but also engage with a close-knit team that values fun and high performance.

With a pay range of $18.00 to $22.00 per hour, this role rewards your dedication and talent. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, EAP, Disability Insurance, and Life Insurance. Step into a culture that promotes excellence and embraces innovative thinking, paving the way for your professional growth while making a meaningful impact in the community. Seize the opportunity to be part of a company that prioritizes customer-centricity and embodies integrity in every aspect of healthcare delivery.

What would you do as a Patient Services Representative

As a new Patient Services Representative at Fox Valley Medical Associates, you can expect a rewarding and engaging daily routine. Your primary responsibilities will include greeting patients warmly upon arrival, efficiently checking them in, and managing phone inquiries with empathy and professionalism. You will assist in scheduling appointments, verifying patient information, and coordinating with medical staff to ensure a seamless patient experience. Maintaining accurate patient records and managing insurance documentation will also be key components of your role.

Daily collaboration with your teammates and providing support in problem-solving will be crucial for fostering a customer-centric environment. Your work schedule will be Monday through Friday and rotating Saturdays, from 8:00 AM to 5:00 PM, totaling 32–40 hours per week. This structure allows you to maintain a healthy work-life balance while being part of a dynamic team focused on delivering exceptional healthcare service.

What matters most

To thrive as a Patient Services Representative at Fox Valley Medical Associates, a unique set of skills is essential. Fluency in Spanish will greatly enhance communication with diverse patient populations. Proficiency in EMR systems is vital for managing patient records efficiently while adhering to HIPAA compliance standards ensures the protection of patient information. A sound understanding of medical terminology aids in effective communication with both patients and healthcare professionals.

You should be comfortable operating a multi-line phone system to handle multiple inquiries simultaneously, as well as adept in appointment scheduling and insurance eligibility verification. Strong customer service skills are crucial for creating a welcoming environment, while experience in patient registration and medical collections will enhance the overall patient experience. The ability to multi-task effectively and proficiency in Microsoft Office will further support day-to-day operations, ensuring a smooth workflow in a fast-paced healthcare setting.

Knowledge and skills required for the position are:

  • Spanish fluency
  • EMR system proficiency
  • HIPAA compliance
  • medical terminology
  • multi-line phone system operation
  • appointment scheduling
  • insurance eligibility verification
  • patient registration
  • medical collections
  • customer service
  • clerical support
  • multi-tasking
  • Microsoft Office
Get started with our team!

Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!

Apply