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Patient Services Representative Jobs in Park Ridge, IL

Sralab

Patient Service Representative

Chicago, IL · On-site

$16.60 - $27.45/hr

The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other Front Desk operations. The Patient Services ...

Girgis ENT

Patient Services Representative

Hinsdale, IL · On-site

$17.50 - $22.25/hr

We are currently looking for a part-time with opportunity to grow to full-time patient services representative. Key Responsibilities: * Answers incoming telephone calls; retrieves and addresses ...

Girgis ENT

Patient Services Representative

Hinsdale, IL · On-site

$17.50 - $22.25/hr

We are currently looking for a part-time with opportunity to grow to full-time patient services representative. Key Responsibilities: * Answers incoming telephone calls; retrieves and addresses ...

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Showing results 21-40

All JobsPatient Services Representative JobsPatient Services Representative Jobs in Park Ridge, IL

Patient Services Representative information

See Park Ridge, IL salary details

$13

$19

$26

How much do patient services representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for patient services representative in Park Ridge, IL is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $21.06 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs
What job categories do people searching Patient Services Representative jobs in Park Ridge, IL look for? The top searched job categories for Patient Services Representative jobs in Park Ridge, IL are:
What cities near Park Ridge, IL are hiring for Patient Services Representative jobs? Cities near Park Ridge, IL with the most Patient Services Representative job openings:
Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Park Ridge, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $40,416 per year, or $19.4 per hour.

Bilingual Patient Services Representative

Howard Brown Health

Chicago, IL

$24.33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

    Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

     Why Join Us?

    • Be part of a mission-driven organization dedicated to health equity and social justice.
    • Work in a supportive, inclusive, and culturally competent environment.
    • Access to continuous learning opportunities and professional development.
    • Comprehensive benefits package.
    • Contribute to groundbreaking health initiatives and research.

    Benefits

    • Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
      • BCBS HMO, PPO, and PPO Select Plans
      • BCBS Dental
      • BCBS Vision
    • Paid Time Off:
      • 3-weeks paid vacation and 1-week of personal time
      • 12 accrued sick days per year
      •  10 paid holidays, including Juneteenth
      • PTO Exchange allows employees to turn unused PTO into liquid assets
    • 401k program with up to 5% employer match after 90 days 
    • Employer-paid basic life insurance valued at one times the annual salary
    • Voluntary Life and AD&D, and Short-term and Long-term disability
    • Pre-tax commuter and parking benefit account
    • Flexible Spending Accounts for healthcare and dependent care
    • Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
    • Employee Assistance Program with 5 employer-paid counseling sessions
    • 50% off at Brown Elephant Resale Shops and discounts at local businesses

     What you can expect:

    A Patient Services Representative (PSR) provides a variety of reception and administrative services for clients, patients, and visitors, under the direction of the Practice Manager. A Patient Services Representative is instrumental in maintaining an efficient and effective appointment and visit flow for all clients/patients. This role ensures client/patient needs are being met throughout the entirety of their visit. A Patient Services Representative I performs entry-level duties, while a Patient Services Representative II performs entry-level to moderately complex duties, and a Patient Services Representative III performs moderately to highly complex duties.

    Pay:

    Patient Service Representative I: $21.09/ hour 

    Patient Service Representative II: $22.33/ hour

    Patient Service Representative III: $24.33/ hour

    How you will make an impact:

    (Duties that occupy a major portion of time and importance in the job)

    • Greets and provides guidance to all Howard Brown Health (HBH) visitors with professionalism and creates customer loyalty. 
    • Notifies HBH staff of all visitors, takes messages, and provides basic referral information within the scope of knowledge and training.
    • Screens patients and visitors for COVID-19, Monkeypox (MPV) and any other emerging infectious diseases by taking temperatures and asking appropriate screening questions.
    • Records demographic, billing, and insurance information into the electronic medical records (EMR) system.
    • Conducts financial assessments for patients applying for Sliding Fee, as described in the policy and procedures.
    • Verifies insurance benefits for all new patients, and current patients on an annual basis and/or upon change of insurance coverage. 
    • Collects payments on patient account balances in the EMR, co-payments, and all applicable fees at time of patient/client visit.
    • Schedules appointments for client/patient care including all follow-up appointments.
    • Ensures that all patients and visitors follow appropriate PPE regulations and guidelines when entering the building and throughout their visit.
    • Provides excellent customer service and answers all client, patient, and visitor questions and/or refers them to appropriate parties.
    • Checks all patients in and out using the EMR system. 
    • Distributes and receives registration packets for clients and patients.
    • Identifies uninsured patients and facilitates patient access to support services in collaboration with other HBH departments and troubleshoots insurance-related issues.
    • Reviews, scans, and uploads identification and insurance cards for all visits.
    • Ensures patient compliance with an agreed payment plan.
    • Develops familiarity with Howard Brown Health’s program and funding sources and communicates and enforces eligibility requirements to clients.
    • Participates in agency-wide quality assurance and improvement, as needed.
    • Maintains an efficient flow and timeliness of client/patient appointments and moves patients through each step using the EMR system.
    • Maintains balanced cash banks for collection of patient payments in cash.
    • Monitors claims error work queues related to missing/erroneous patient registration data to improve claims submission rate and collections.
    • Maintains established department and billing policies, procedures, objectives, quality assurance, safety, environmental, and infection control and suggests revisions for process improvements.
    • Participates as a team member with Medical Services staff and attends Medical Services meetings and continuing education in-services.
    • Participates in the emergency preparedness plan as indicated in policies and procedures.
    • Performs related duties as assigned.

     QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:

    Patient Services Representative I

    • High school diploma/GED or equivalent is required, and 0-2 years of experience working in a customer service-related role.

     Patient Services Representative II

    • High school diploma/GED or equivalent is required, and 2-4 years of experience working in a customer service-related role. A Bachelor’s degree or higher in a medical/ healthcare or related field may substitute the required experience on a year-for-year basis

     Patient Services Representative III

    • High school diploma/GED or equivalent is required, and 4-6 years of experience working in a customer service-related role. A Bachelor’s degree or higher in a medical/ healthcare or related field may substitute the required experience on a year-for-year basis
    • Experience with Microsoft Office and/or data entry is required for all levels.
    • Ability to safeguard the confidentiality of medical charts/records, and comply with all local, state, and federal laws pertaining to medical records and protected health information
    • Knowledge of and ability to comply with all HIPAA and other privacy and security regulations
    • Excellent oral and written communication skills
    • Ability to adhere to Howard Brown Health core values and customer service expectations
    • Ability to travel between centers is required
    • Basic knowledge of health insurance terms and concepts is preferred.
    • Experience in electronic medical records and/or medical data entry is preferred.
    • Knowledge and experience working with clients living with HIV and with diverse communities is preferred.
    • Experience in linkage to care or case management is preferred.

    ADA SPECIFICATIONS

    (Physical demands that must be met in order to successfully complete the essential functions of the job)

    • Requires ability to speak audibly and listen actively.
    • Requires ability to use computers, telephones, and other office equipment.
    • Requires ability to sit for extended periods of time.
    • May require occasional bending and lifting up to 25 pounds.
    • May require periodic travel.

     EQUAL OPPORTUNITY STATEMENT
    Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

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