ZipRecruiter

Log In

1

Patient Service Specialist Jobs in Springfield, IL

next page

Showing results 1-20

All JobsPatient Service Specialist JobsPatient Service Specialist Jobs in Springfield, IL

Patient Service Specialist information

See Springfield, IL salary details

$13

$19

$27

How much do patient service specialist jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for patient service specialist in Springfield, IL is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.20 per hour, depending on experience, location, and employer.

What is a patient service specialist?

Patient Service Specialists are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle a variety of administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and answering questions about services. Their role is crucial in ensuring that patients have a smooth and positive experience from check-in to check-out. Patient Service Specialists must possess strong communication and organizational skills to effectively assist both patients and medical staff.

What are the key skills and qualifications needed to thrive as a patient service specialist, and why are they important?

To thrive as a Patient Service Specialist, you need strong organizational skills, attention to detail, and a background in healthcare administration or customer service, often supported by a high school diploma or associate degree. Familiarity with scheduling software, electronic health records (EHR) systems, and medical billing platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a patient-centered attitude help build trust and smooth communication with patients and healthcare teams. These skills are essential for ensuring efficient operations, positive patient experiences, and accurate management of sensitive medical information.

How does a patient service specialist typically interact with other healthcare team members during a busy clinic day?

Patient Service Specialists play a central role in coordinating patient flow and ensuring smooth communication among providers, nurses, and administrative staff. On a busy day, they regularly update medical staff about patient arrivals, assist with scheduling changes, and relay important information from patients to clinicians. Collaboration and clear communication are key, as Patient Service Specialists often act as the first point of contact and help resolve any scheduling or documentation issues that arise during the day.

What is the difference between Patient Service Specialist vs Medical Receptionist?

AspectPatient Service SpecialistMedical Receptionist
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentClinics, hospitals, healthcare officesClinics, medical offices, outpatient facilities
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationFront desk duties, appointment scheduling, patient greeting
Industry UsageCommonly used in healthcare settings for patient interactionCommonly used in medical offices for administrative tasks

While both roles involve front-office tasks in healthcare, the Patient Service Specialist often handles more patient interaction and insurance processes, whereas the Medical Receptionist focuses on administrative duties like scheduling and greeting patients. Understanding these differences can help job seekers find the right position in healthcare settings.

More about Patient Service Specialist jobs

What are popular job titles related to Patient Service Specialist jobs in Springfield, IL?

For Patient Service Specialist jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Patient Service Specialist jobs in Springfield, IL look for?

The top searched job categories for Patient Service Specialist jobs in Springfield, IL are:

Patient Service Specialist jobs near you
Infographic showing various Patient Service Specialist job openings in Springfield, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,569 per year, or $19 per hour.

Patient Service Specialist, Lincoln

Lincoln, IL • On-site

Decatur Memorial Hospital
See more jobs at Decatur Memorial Hospitalexternal

$18.25 - $24.75/hr

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Patient Service Specialist

Our Patient Service Specialist works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients.

Highlights & Benefits:

Paid Time Off (PTO)

Employee Assistance Program and Colleague Wellness

Qualifications

Education:

  • High school graduate or equivalent required.

Experience:

  • Previous work experience in a medical office and/or customer service position preferred.
  • Previous experience dealing directly with the public in person and on the phone preferred.
  • Computer experience and typing skills required.

Other Knowledge/Skills/Abilities:

  • Strong written and verbal communication skills required.
  • Ability to multi-task and prioritize required.
  • Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position: Listening Skills, Data Entry, and Office Skills.
Responsibilities
  • Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients' needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
  • Schedules, reschedules and coordinates patient appointments. Reviews new patient requests. Appropriately triages patients in urgent/emergency situations over phone or in person. Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays. Schedules interpreters if needed.
  • Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient's eligibility. Determines appropriate copay, registration conversation, and insurance to bill based on appointment type. Collects patient financial responsibility at the time of registration, including current and past due balances Determine and provide age appropriate documentation to be completed by each patient. Obtains and validates proper consent for patient treatment.
  • Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors. Assists in the clinic's overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
  • Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
  • Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
  • Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information. Complies with established clinic policies and procedures and safety standards.
  • Manages task lists within the electronic health record.
  • Demonstrates support for and participates in accomplishing team goals and objectives.
  • Performs other related work as required or requested.

Apply