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Patient Services Assistant Jobs in Rochester, NY

HHS LLC

Patient Transport

Rochester, NY · On-site

$17.50/hr

Provide excellent service for every patient to support a safe and comfortable healing environment ... Follow all HHS and regulatory procedures and best practices * Assist team members and management as ...

Hhs

Patient Transport

Rochester, NY · On-site

$17.50/hr

Provide excellent service for every patient to support a safe and comfortable healing environment ... Follow all HHS and regulatory procedures and best practices * Assist team members and management as ...

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How much do patient services assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient services assistant in Rochester, NY is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.07 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

What are the most commonly searched types of Patient Services jobs in Rochester, NY?

The most popular types of Patient Services jobs in Rochester, NY are:

What are popular job titles related to Patient Services Assistant jobs in Rochester, NY?

For Patient Services Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Services Assistant jobs in Rochester, NY look for?

The top searched job categories for Patient Services Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Services Assistant jobs?

Cities near Rochester, NY with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,949 per year, or $18.7 per hour.

Physical Therapy Assistant , Skilled Nursing Facility - per diem

Thompson Health

Canandaigua, NY

$25 - $32/hr

Part-time

Re-posted 29 days ago

Thompson Health rating

7.7

Company rating: 7.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Schedule: varying day hours, may include weekend hours

Pay Range: $25.00-$32.00 per hour, based on experience.

Company Culture: Thompson Health has a culture of empowerment. At Thompson, interdisciplinary teams come together to improve care, your suggestions are welcomed and your ideas are part of the solution. Three of our executives have an RN background so we understand the importance of the patient experience! Place yourself in an environment where your growth is supported, your contributions valued and your successes celebrated.

  • Focus on CARES values: Commitment, Action, Respect, Excellence, and Service
  • Focus on Employee Wellness: Biometric screenings, Wellness programs, Access to onsite gym, Zen Room, Community Shared Agriculture program
  • Staff Recognition platforms: Shining Stars, CARESCount website 

Job Objective:

To provide physical therapy services to inpatients and outpatients by performing treatment programs as outlined by a Physical Therapist. The PT Assistant must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient. The individual must demonstrate knowledge of he principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret each patient’s requirements relative to age-specific needs and to the care needed.

Key Responsibilities:

  • Treat patients in SNF setting on the weekends and as needed to cover vacations.
  • Documents care provided daily in patients’ medical record
  • Demonstrates safe and appropriate use of all physical therapy modalities available within the clinic
  • Monitors & documents in medical record the status of attainment of outlined goals and actively addresses problems with the PT
  • Handles all patients in a professional, productive manner.
  • Works as a team member with co-associates
  • Charges for patient services accurately and timely.

Requirements

  • Graduate of accredited PTA program Certified or licensed as PTA
  • Previous experience with acute care, orthopedics and aqua therapy preferred

Pay Range: $25.00-$32.00

Starting Rate: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply

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