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Patient Services Representative Jobs in Rochester, NY

Oak Orchard Health

Patient Service Representative

Batavia, NY · On-site

$16.75 - $21.25/hr

Patient Service Representative Batavia, NY ( Description Start your career in healthcare--make an impact from day one. At Oak Orchard Health, our Patient Service Representatives are often the first ...

Oak Orchard Health

Patient Service Representative

Brockport, NY · On-site

$16.25 - $20.50/hr

Patient Service Representative Brockport, NY ( Description Start your career in healthcare--make an impact from day one. At Oak Orchard Health, our Patient Service Representatives are often the first ...

ZOLL Medical

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

Trillium Health

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative As a Patient Service Representative (PSR), you'll play a key role in ensuring a smooth, respectful, and efficient experience for every patient who walks through our ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Rochester, NY

Patient Services Representative information

See Rochester, NY salary details

$13

$19

$26

How much do patient services representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient services representative in Rochester, NY is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.11 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs
What are popular job titles related to Patient Services Representative jobs in Rochester, NY? For Patient Services Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Services Representative jobs in Rochester, NY look for? The top searched job categories for Patient Services Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Services Representative jobs? Cities near Rochester, NY with the most Patient Services Representative job openings:
Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,544 per year, or $19.5 per hour.

Patient Service Representative

Oak Orchard Health

Batavia, NY • On-site

$16.75 - $21.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 hours ago

Job description

Patient Service Representative

Batavia, NY (http://maps.google.com/maps?q=319+West+Main+Street+Batavia+NY+USA+14020)

Description

Start your career in healthcare—make an impact from day one.

At Oak Orchard Health, our Patient Service Representatives are often the first friendly face our patients see. This role will play an important role helping individuals and families—especially within our local agricultural communities—access the care they need.

We’re looking for someone dependable, welcoming, and eager to learn.Bilingual (Spanish/English) candidates are strongly preferredto help us better serve our diverse patient population.

What you’ll do:

  • Greet and check in patients with professionalism and care

  • Schedule appointments and answer phones

  • Verify patient information and insurance

  • Support a smooth, organized front desk experience

What we’re looking for:

  • High school diploma or equivalent

  • Customer service or administrative experience preferred

  • Strong communication and organizational skills

  • Spanish-speaking skills strongly preferred

Why Oak Orchard Health?

  • Mission-driven, community-focused work

  • Supportive team environment

  • Great entry point into healthcare

  • Competitive pay + full benefits (medical, dental, vision, PTO, 403b, and more)

  • Tuition reimbursement & PSLF eligibility

If you’re looking for a meaningful role where you can grow while giving back to the community, we’d love to meet you.

Salary Description

$20

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