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Patient Services Representative Jobs in Rochester, NY

ZOLL Medical

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

RadNet

Patient Service Representative

Rochester, NY · On-site

$16.50 - $21.50/hr

When you join us as a Patient Service Representative , you will be joining a dedicated team of ... Free services at any of our imaging centers for you and your immediate family Pay Range: $16.50-$21 ...

RadNet

Patient Service Representative

Rochester, NY · On-site

$16.50/hr

When you join usas a Patient Service Representative ,you will be joining a dedicated team of ... Free services at any of our imaging centers for you and your immediate family Pay Range: $16.50-$21 ...

RadNet

Patient Service Representative

Rochester, NY · On-site

$16.50 - $21.50/hr

When you join us as a Patient Service Representative , you will be joining a dedicated team of ... Free services at any of our imaging centers for you and your immediate family Pay Range: $16.50-$21 ...

RadNet

Patient Service Representative

Rochester, NY · On-site

$16.50 - $21.50/hr

When you join us as a Patient Service Representative , you will be joining a dedicated team of ... Free services at any of our imaging centers for you and your immediate family Pay Range: $16.50-$21 ...

RadNet

Patient Service Representative

Rochester, NY · On-site

$16.50 - $21.50/hr

When you join us as a Patient Service Representative , you will be joining a dedicated team of ... Free services at any of our imaging centers for you and your immediate family Pay Range: $16.50-$21 ...

RadNet

Patient Service Representative

Rochester, NY · On-site

$16.50/hr

When you join usas a Patient Service Representative ,you will be joining a dedicated team of ... Free services at any of our imaging centers for you and your immediate family Pay Range: $16.50-$21 ...

Trillium Health

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

As a Patient Service Representative (PSR), you'll play a key role in ensuring a smooth, respectful, and efficient experience for every patient who walks through our doors. This position supports ...

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Patient Services Representative information

See Rochester, NY salary details

$13

$19

$26

How much do patient services representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient services representative in Rochester, NY is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.11 per hour, depending on experience, location, and employer.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

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Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,525 per year, or $19.5 per hour.

Patient Service Representative

ZOLL Medical

Rochester, NY • On-site

$17.25 - $22/hr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Position Title: Patient Service Representative (PSR)
Remote independent contract worker position
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
*Spanish Speaking Preferred
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest® has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest ®.
LifeVest® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest® patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
  • Contact caregivers and family to schedule services
  • Willingness to accept assignments which could include daytime, evenings, and/or weekends.
  • Travel to patient's homes and health care facilities to provide services
  • Train the patient and other caregivers of patient (if applicable) in the use of LifeVest®
  • Program LifeVest® according to the prescribing physician's orders
  • Measure the patient and determine correct garment size
  • Review with patient, and have patient sign, all necessary paperwork applicable to the service.
  • Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
  • Manage device and garment inventory
  • Disclose family relationship with any potential referral source
Qualifications:
  • Have 1 year patient care experience
    • Patient experience must be in a paid professional environment (not family caregiver)
  • Patient experience must be documented on resume
  • Completion of background check
    • Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
  • Disclosure of personal NPI number (if applicable)
  • Valid driver's license and car insurance and/or valid state ID
  • Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
  • Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

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