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Patient Services Representative Jobs in Rochester, NY

Western New York Dental

Business Assistant

Penfield, NY · On-site

$17.75 - $23.75/hr

Demonstrate ability to assume Patient Services Representative's essential responsibilities. * High School Diploma or equivalent. * Demonstrate knowledge of effective scheduling. * Comply with ...

University of Rochester

Guest Services Rep III

Rochester, NY · On-site

$19.15 - $25.85/hr

Representatives serve as problem solvers, advocates and liaisons for visitors and staff. ESSENTIAL ... Parking, DPS, Social Work, Patient Relations, Care Management etc. * Expertly navigates difficult ...

University of Rochester

Guest Services Rep III

Rochester, NY · On-site

$19.15 - $25.85/hr

Representatives serve as problem solvers, advocates and liaisons for visitors and staff. ESSENTIAL ... Parking, DPS, Social Work, Patient Relations, Care Management etc. * Expertly navigates difficult ...

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients ...

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients ...

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Patient Services Representative information

See Rochester, NY salary details

$13

$19

$26

How much do patient services representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient services representative in Rochester, NY is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.11 per hour, depending on experience, location, and employer.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

More about Patient Services Representative jobs

What are popular job titles related to Patient Services Representative jobs in Rochester, NY?

For Patient Services Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Services Representative jobs in Rochester, NY look for?

The top searched job categories for Patient Services Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Services Representative jobs?

Cities near Rochester, NY with the most Patient Services Representative job openings:

Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,525 per year, or $19.5 per hour.

Patient Financial Services Representative

University of Kentucky

Pavilion, NY

$16.25 - $17.75/hr

Full-time

Posted 15 days ago

University Of Kentucky rating

7.5

Company rating: 7.5 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

314th of 628 rated colleges and universities

Job description

Beyond Blue

Job Posting Title:

Patient Financial Services Representative

Requisition Number:

R-000001753

Department Name:

Supervisor, Patient Financial Services

Work Location:

Pavilion

Grade Level:

2

Type of Position:

Regular

Position Time Status:

Full time

Equivalency Link

https://hr.uky.edu/employment/working-uk/equivalencies

Shift:

Days (United States of America)

Job Description:

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

What University Of Kentucky employees say

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About University of Kentucky

Sourced by ZipRecruiter

The University of Kentucky (UK), the state's flagship university, was founded in 1865 and its beautiful, sprawling campus, nestled in downtown Lexington, now covers over 900 acres and is home to more than 30,000 students and approximately 13,500 employees. The trees and beautifully manicured greenspaces are a source of pride for the university and combine to create an impressive oasis amidst the busy cityscape that surrounds it.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Lexington, KY, US

Year founded

1865

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