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Patient Services Representative Jobs in Rochester, NY

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients ...

Western New York Dental

Business Assistant

Penfield, NY · On-site

$17.75 - $23.75/hr

Demonstrate ability to assume Patient Services Representative's essential responsibilities. * High School Diploma or equivalent. * Demonstrate knowledge of effective scheduling. * Comply with ...

University of Rochester

Guest Services Rep II

Rochester, NY · On-site

$18.52 - $25/hr

Functions as a resource for patient and visitor information and assistance. Assists patients and/or ... High School diploma or equivalent required * 2 years of customer service experience required; * or ...

University of Rochester

Guest Services Rep II

Rochester, NY · On-site

$18.52 - $25/hr

Functions as a resource for patient and visitor information and assistance. Assists patients and/or ... High School diploma or equivalent required * 2 years of customer service experience required; * or ...

Ivy Rehab Network

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

... customer service. Responsibilities include greeting and checking-in patients, scheduling ... Patient Representative - 40 hours/week Hopewell Junction, NY $20-22/hr Why Choose Ivy? * Best ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads for optimal ...

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Patient Services Representative information

See Rochester, NY salary details

$13

$19

$26

How much do patient services representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient services representative in Rochester, NY is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.11 per hour, depending on experience, location, and employer.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

More about Patient Services Representative jobs

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For Patient Services Representative jobs in Rochester, NY, the most frequently searched job titles are:

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Cities near Rochester, NY with the most Patient Services Representative job openings:

Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,525 per year, or $19.5 per hour.

Patient Service Representative

TRILLIUM HEALTH INC

Rochester, NY • On-site

$20 - $28.80/hr

Full-time

Posted 29 days ago

Job description

Department: Clinic

Position Type: Full-Time

FLSA: Non-Exempt


Job Summary:

Join us and be a part of Trillium—a mission driven team committed to expanding access to high quality, compassionate care for everyone we serve. Under the direct supervision of the PSR Lead, the PSR is responsible for performing a variety of non-clinical duties in support of patients, clients, clinic medical providers and other ancillary staff following established methods and procedures. 


Duties/Responsibilities:

  • Serve as the first point of contact for patients, providing a welcoming and professional experience. 
  • Schedule appointments and manage patient information using the EMR system. 
  • Answer and route phone calls; initiate triage requests when appropriate. 
  • Check patients in and out, verify insurance, and process payments. 
  • Maintain accurate medical records and manage incoming/outgoing documentation. 
  • Support providers with administrative tasks and schedule adjustments. 
  • Uphold confidentiality and demonstrate respect for diversity and inclusion. 
  • Participate in quality improvement and compliance activities. 


Miscellaneous:

  • Requires the ability and commitment to respect and support patients, other employees and visitors with various lived experiences. 
  • Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors and modeling them in the organization. 
  • Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information. 
  • Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans. 
  • Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department. 
  • Other specific duties as assigned.


Required Skills/Abilities:

  • Excellent customer service and communication skills. 
  • Ability to speak, read, and understand English fluently. 
  • Proficiency with electronic medical record (EMR) systems. 
  • Strong organizational skills and attention to detail. 
  • Ability to manage multiple tasks in a fast-paced environment. 
  • Comfortable handling sensitive information with discretion. 
  • Team-oriented with a collaborative mindset. 
  • Commitment to inclusiveness and cultural sensitivity. 

 

Education and Experience:

  • Minimum of a high school diploma or equivalent (GED) required. 
  • 1–3 years of experience working in a medical office or clinic setting required. 
  • Medical Office Assistant Certification or other related education preferred. 
  • Familiarity with electronic medical record (EMR) systems, with EPIC experience strongly preferred. 
  • Bilingual skills in Spanish preferred. 


Physical Requirements

While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear.  Occasionally the employee must stoop, bend and lift or move up to 25 lbs.  Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 


In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. 


Equal Employment Opportunity:

Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans.