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Patient Services Representative Jobs in Rochester, NY

University of Rochester

Patient Menu Asst II

Rochester, NY · On-site

$19.50 - $26.33/hr

UR URCB 204 H Compensation Range: $19.50 - $26.33 The referenced pay range represents the minimum ... Trains new employees on job responsibilities, department policies and customer/patient service and ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary Responsibilities Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Client Services Team Lead. Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST). Primary Responsibilities: Responsibilities: * Issue Resolution - Maintain consistent availability, manage ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary Responsibilities Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads for optimal ...

University of Rochester

Patient Menu Asst II

Rochester, NY · On-site

$19.50 - $26.33/hr

UR URCB 204 H Compensation Range: $19.50 - $26.33 The referenced pay range represents the minimum ... Trains new employees on job responsibilities, department policies and customer/patient service and ...

lri

Patient Access Representative

Rochester, NY · On-site

$21 - $23/hr

Our employees have passion around the services they provide and our corporate values of excellence ... The Patient Access Representative performs a variety of customer service functions that support ...

lri

Patient Access Representative

Rochester, NY · On-site

$21 - $23/hr

Our employees have passion around the services they provide and our corporate values of excellence ... The Patient Access Representative performs a variety of customer service functions that support ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Rochester, NY

Patient Services Representative information

See Rochester, NY salary details

$13

$19

$26

How much do patient services representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient services representative in Rochester, NY is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.11 per hour, depending on experience, location, and employer.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

More about Patient Services Representative jobs

What are popular job titles related to Patient Services Representative jobs in Rochester, NY?

For Patient Services Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Services Representative jobs in Rochester, NY look for?

The top searched job categories for Patient Services Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Services Representative jobs?

Cities near Rochester, NY with the most Patient Services Representative job openings:

Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,525 per year, or $19.5 per hour.

Patient Menu Asst II

University of Rochester

Rochester, NY • On-site

$19.50 - $26.33/hr

Full-time

Re-posted 6 days ago

Key responsibilities

  • Assesses training needs and develops training resources for the Patient Menu Assistant role.

  • Trains new employees on job responsibilities, department policies, and customer/patient service.

  • Monitors the quality and quantity of work performed in the department.

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

128th of 629 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500073 Food & Nutrition Svc-DietClerk

Work Shift:

Range:

UR URCB 204 H

Compensation Range:

$19.50 - $26.33

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Assesses and develops training plans for the Patient Menu Assistant role. Trains new employees on job responsibilities, department policies and customer/patient service and monitors quality and quantity of work performed in the department. Responsible for trainees job knowledge progression through performance improvement processes requiring extensive knowledge and experience with policies, procedures, and practices of Strong Memorial Hospital and/or within specific division.

Responsibilities
GENERAL PURPOSE:
Assesses and develops training plans for the Patient Menu Assistant role. Trains new employees on job responsibilities, department policies and customer/patient service and monitors quality and quantity of work performed in the department. Responsible for trainees job knowledge progression through performance improvement processes requiring extensive knowledge and experience with policies, procedures, and practices of Strong Memorial Hospital and/or within specific division.
JOB DUTIES AND RESPONSIBILITIES:
- Orients new employees to the patient menu assistant position, reviews work and provides consistent instruction for successfully completing job tasks during training period and beyond as needed.
- Assesses training needs and develops training resources for the patient menu assistant position. Assists in maintaining records of trainees' progress.
- Interacts with multi-disciplinary staff members on the units to receive valuable input as it relates to further developing staff. Communicates employee and/or process concerns to department management to address.
- Reviews patient food allergies and works with unit dietitians to provide further clarity for safe and compliant meal selections for these patients. Reviews meal tickets and provides further training with Patient Menu Assistants when needed.
- Visits patients for meal selection and enters compliant selections and preferences in CBORD on units when assigned by supervisor.
- Reviews inventory of main tube feed supply. Calculates and stocks tube feeds on units as assigned which requires a candidate be able to walk and stand for extended periods and lift up to 30 pounds.
- Other duties as assigned.
QUALIFICATIONS:
Associate's Degree in a healthcare field required. 6+ months of experience in the Patient Menu Assistant role required or an equivalent combination of education and experience. Experience in food service and/or health care setting preferred. Ability to demonstrate strong leadership, communication, interpersonal and time management skills required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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