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Patient Services Representative Jobs in Rochester, NY

University of Rochester

Guest Services Rep II

Rochester, NY · On-site

$18.52 - $25/hr

Functions as a resource for patient and visitor information and assistance. Assists patients and/or ... High School diploma or equivalent required * 2 years of customer service experience required; * or ...

University of Rochester

Guest Services Rep II

Rochester, NY · On-site

$18.52 - $25/hr

Functions as a resource for patient and visitor information and assistance. Assists patients and/or ... High School diploma or equivalent required * 2 years of customer service experience required; * or ...

Ivy Rehab

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

... customer service. Responsibilities include greeting and checking-in patients, scheduling ... Patient Representative - 40 hours/week Hopewell Junction, NY $20-22/hr Why Choose Ivy? * Best ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary Responsibilities Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads ...

Ivy Rehab Network

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

... customer service. Responsibilities include greeting and checking-in patients, scheduling ... Patient Representative - 40 hours/week Hopewell Junction, NY $20-22/hr Why Choose Ivy? * Best ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Client Services Team Lead. Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST). Primary Responsibilities: Responsibilities: * Issue Resolution - Maintain consistent availability, manage ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary Responsibilities Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads ...

Paylocity

Client Services Representative

Rochester, NY · On-site

$26/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary Responsibilities Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads for optimal ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Client Services Team Lead. Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST). Primary Responsibilities: Responsibilities: * Issue Resolution - Maintain consistent availability, manage ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads for optimal ...

University of Rochester

Patient Menu Asst II

Rochester, NY · On-site

$19.50 - $26.33/hr

UR URCB 204 H Compensation Range: $19.50 - $26.33 The referenced pay range represents the minimum ... Trains new employees on job responsibilities, department policies and customer/patient service and ...

University of Rochester

Patient Menu Asst II

Rochester, NY · On-site

$19.50 - $26.33/hr

UR URCB 204 H Compensation Range: $19.50 - $26.33 The referenced pay range represents the minimum ... Trains new employees on job responsibilities, department policies and customer/patient service and ...

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All JobsPatient Services Representative JobsPatient Services Representative Jobs in Rochester, NY

Patient Services Representative information

See Rochester, NY salary details

$13

$19

$26

How much do patient services representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient services representative in Rochester, NY is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.11 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

What are some common challenges faced by patient services representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is a patient services representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

How do you become a patient services representative?

To become a patient services representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and training is often provided on the job. Certification is not usually required but can enhance job prospects.

What is a patient services representative?

A Patient Services Representative is a frontline healthcare support professional who assists patients with administrative tasks such as scheduling appointments, verifying insurance information, and answering questions about services. They act as a liaison between patients and medical staff to ensure smooth and efficient operations in healthcare settings. Their responsibilities often include managing patient records, greeting visitors, handling billing inquiries, and providing information about procedures or policies. Excellent communication, organizational, and customer service skills are essential for success in this role.
More about Patient Services Representative jobs
What are popular job titles related to Patient Services Representative jobs in Rochester, NY? For Patient Services Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Services Representative jobs in Rochester, NY look for? The top searched job categories for Patient Services Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Services Representative jobs? Cities near Rochester, NY with the most Patient Services Representative job openings:
Patient Services Representative jobs near you
Infographic showing various Patient Services Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,544 per year, or $19.5 per hour.

Guest Services Rep II

University of Rochester

Rochester, NY • On-site

$18.52 - $25/hr

Per diem

Re-posted 19 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

122nd of 616 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
220 Hutchison Rd, Rochester, New York, United States of America, 14620
Opening:
Worker Subtype:
Regular
Time Type:
Time as Reported / Per Diem
Scheduled Weekly Hours:
As Scheduled
Department:
200101 Ofc for Academ Fin Admn & Plng
Work Shift:
Range:
UR URCB 203 H
Compensation Range:
$18.52 - $25.00
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Serves as a problem solver, advocate and liaison for patients, visitors and staffs. Functions as a resource for patient and visitor information and assistance. Assists patients and/or visitors with wayfinding, transports patients and visitors, and maintains cleanliness of areas.
JOB DUTIES AND RESPONSIBILITIES:
  • Serves as the front-line individual for greeting visitors to assigned location(s).
  • Utilizing soft skills, assists diverse population of visitors to assure proper information is provided in a meaningful way. Communicates effectively and works through interactions where barriers to communication are present.
  • Greets and checks in all visitors, which includes verifying information including, but not limited to: name of visitor, time of appointment/meeting, location of appointment/meeting, and office contact information.
  • Effectively communicates accurate wayfinding instructions.
  • Expertly navigates difficult visitor encounters. Determines when to escalate to management or Public Safety.
  • Act as the liaison between visitors and assigned location(s) contacts or key stakeholders, communicating regularly and efficiently to ensure visitors are able to access the intended location(s).
  • Communicates daily with departmental contacts and/or key stakeholders to ensure visitor logs are accurate and updated regularly.
  • Enforces specific visitation guidelines as appropriate; consults with key stakeholders to determine exceptions to existing guidelines. Informs visitors of University policy and procedures, and independently determines appropriate next steps based on individual situation.
  • Keeps abreast of changes policy, procedure and guideline changes to ensure compliance and safety for all visitors.
  • Independently answers large volume of general inquiries involving all aspects of the University, including needs specific to the assigned location(s).
  • Utilizing expert knowledge of available resources, uses critical thinking skills to ascertain individual needs/requests and provides accurate information. Directs visitors to proper resources as needed.
  • Other duties as assigned

QUALIFICATIONS:
  • High School diploma or equivalent required
  • 2 years of customer service experience required;
  • or equivalent combination of education and experience required.
  • Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present required.
  • Ability to handle highly stressful and emotional situations professionally and respectfully required.
  • Strong communication skills required.
  • Ability to diffuse difficult situations with tact, respect, and professionalism required.

Schedule: 8 AM-4:30 PM
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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