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Patient Services Assistant Jobs in Rochester, NY

Trillium Health

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative As a Patient Service Representative (PSR), you'll play a key role in ... Medical Office Assistant Certification or other related education preferred. * Familiarity with ...

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Patient Services Assistant information

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How much do patient services assistant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient services assistant in Rochester, NY is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.07 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Rochester, NY? The most popular types of Patient Services jobs in Rochester, NY are:
What are popular job titles related to Patient Services Assistant jobs in Rochester, NY? For Patient Services Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Rochester, NY look for? The top searched job categories for Patient Services Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Services Assistant jobs? Cities near Rochester, NY with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,949 per year, or $18.7 per hour.

Patient Service Representative

Trillium Health

Rochester, NY • On-site

$17.25 - $22/hr

Other

Posted 2 days ago

New

Job description

Patient Service Representative

As a Patient Service Representative (PSR), you'll play a key role in ensuring a smooth, respectful, and efficient experience for every patient who walks through our doors. This position supports clinic operations through front desk coordination, provider assistance, and administrative excellence—all while upholding Trillium Health's values of inclusivity, professionalism, and community impact.

Duties/Responsibilities:

  • Serve as the first point of contact for patients, providing a welcoming and professional experience.
  • Schedule appointments and manage patient information using the EMR system.
  • Answer and route phone calls; initiate triage requests when appropriate.
  • Check patients in and out, verify insurance, and process payments.
  • Maintain accurate medical records and manage incoming/outgoing documentation.
  • Support providers with administrative tasks and schedule adjustments.
  • Uphold confidentiality and demonstrate respect for diversity and inclusion.
  • Participate in quality improvement and compliance activities.

Required Skills/Abilities:

  • Excellent customer service and communication skills.
  • Ability to speak, read, and understand English fluently.
  • Proficiency with electronic medical record (EMR) systems.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Comfortable handling sensitive information with discretion.
  • Team-oriented with a collaborative mindset.
  • Commitment to inclusiveness and cultural sensitivity.

Education and Experience:

  • Minimum of a high school diploma or equivalent (GED) required.
  • 1–3 years of experience working in a medical office or clinic setting required.
  • Medical Office Assistant Certification or other related education preferred.
  • Familiarity with electronic medical record (EMR) systems, with EPIC experience strongly preferred.
  • Bilingual skills in Spanish preferred.

Physical Requirements:

While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Equal Employment Opportunity: Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans.

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