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Patient Representative Jobs in Rochester, NY (NOW HIRING)

Ivy Rehab

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab Network

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

lri

Patient Access Representative

Rochester, NY · On-site

$21 - $23/hr

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions, primarily phone work, to support clinic operations. Our ...

ZOLL Medical

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

Trillium Health

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

As a Patient Service Representative (PSR), you'll play a key role in ensuring a smooth, respectful, and efficient experience for every patient who walks through our doors. This position supports ...

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Patient Representative information

See Rochester, NY salary details

$12

$22

$38

How much do patient representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for patient representative in Rochester, NY is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.02 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Rochester, NY?

For Patient Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Rochester, NY look for?

The top searched job categories for Patient Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Representative jobs?

Cities near Rochester, NY with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 71% Full Time, and 29% Temporary. Highlights an 100% In-person job distribution, with an average salary of $47,169 per year, or $22.7 per hour.

Patient Representative

Hopewell, NY • On-site

Ivy Rehab
Outpatient Health Care • 1 - 5K employees

6.8

Company rating: 6.8 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

500th of 894 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Ivy Rehabexternal

$20 - $22/hr

Other

Medical, PTO

Posted 24 days ago

Job description

State of Location:
New York
Position Summary:
Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.
Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Patient Representative- 40 hours/week
Hopewell Junction, NY
$20-22/hr
Why Choose Ivy?
  • Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
  • Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
  • Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
  • Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
  • Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
  • Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
  • Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
Position Qualifications:
  • 1+ years of administrative experience in a healthcare setting is preferred.
  • Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
  • Great time management and ability to multi-task in a fast-paced environment.
  • Self-motivated with a drive to exceed patient expectations.
  • Adaptability and positive attitude with fluctuating workloads.
  • Self-motivated with the eagerness to learn and grow.
  • Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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