ZipRecruiter

Log In

1

Patient Service Representative Jobs in Ohio (NOW HIRING)

Aultman Health Foundation

PATIENT SERVICE REP

Canton, OH · On-site

$15.25 - $19.50/hr

Patient Service Representative Department: AMG Endocrinology Reports to: Practice Manager Summary: To greet patients, verify demographic and insurance information collect copays and print fee tickets ...

quantum-health

Patient Service Representative

Bexley, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Available Shifts: 10:00am- 7:00pm The Impact You'll Make As a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You ...

quantum-health

Patient Service Representative

West Jefferson, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Available Shifts: 10:00am- 7:00pm The Impact You'll Make As a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You ...

quantum-health

Patient Service Representative

Galena, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Available Shifts: 10:00am- 7:00pm The Impact You'll Make As a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You ...

quantum-health

Patient Service Representative

New Albany, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Available Shifts: 10:00am- 7:00pm The Impact You'll Make As a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You ...

quantum-health

Patient Service Representative

Gahanna, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Available Shifts: 10:00am- 7:00pm The Impact You'll Make As a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You ...

previous page

Showing results 41-60

All JobsPatient Service Representative JobsPatient Service Representative Jobs in Ohio

Patient Service Representative information

See Ohio salary details

$12

$18

$25

How much do patient service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient service representative in Ohio is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.34 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Ohio?

For Patient Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Patient Service Representative jobs in Ohio look for?

The top searched job categories for Patient Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Patient Service Representative jobs?

Cities in Ohio with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,048 per year, or $18.8 per hour.

Patient Service Representative

Akron Children's Hospital

Medina, OH • On-site

$15.50 - $19.75/hr

Full-time

Re-posted 21 days ago

Akron Children's Hospital rating

7.4

Company rating: 7.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

348th of 1,060 rated hospitals

Job description

Full-Time: 80 Hours Bi-Weekly
Variable Schedule
Onsite
Summary:
The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.
Responsibilities:
  1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
  2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
  3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
  4. Manages third-party payors and collection of co-pays.
  5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
  6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
  7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
  8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
  9. Participates in clerical and administrative cross coverage efforts as needed.
  10. Ensure HIPAA compliance is followed.
  11. Other duties as required.

Other information:
Technical Expertise
  1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
  2. Experience working in a healthcare environment is preferred.
  3. Experience in computerized scheduling system preferred.
  4. Knowledge of medical terminology preferred.
  5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
  6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
  7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience
  1. Education: A high school diploma or equivalent is required.
  2. Certification: None.
  3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
  4. Years of experience supervising: None.

Full Time
FTE: 1.000000
Status: Onsite

What Akron Children's Hospital employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Akron Children's Hospital logo

About Akron Children's Hospital

Sourced by ZipRecruiter

Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us. Learn more at akronchildrens.org.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Akron, OH, US

Year founded

1890

View All Akron Children's Hospital Jobs

Apply