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Patient Service Coordinator Jobs in Puerto Rico (NOW HIRING)

Walgreens

Pharmacy Manager

Dorado, PR · On-site

$56.45 - $69/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services ... coordinating activities, and soliciting team member suggestions. Responsible for opening and ...

NeoMed Center Inc

PR · On-site

$24.69 - $26.07/hr

... services. As a nursing management leader, the position ensures that all patient needs are addressed ... Manages staff schedules, distributes workload and coordinates with the medical team to prevent ...

NeoMed Center Inc

PR · On-site

$24.69 - $26.07/hr

... services. As a nursing management leader, the position ensures that all patient needs are addressed ... Manages staff schedules, distributes workload and coordinates with the medical team to prevent ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · Hybrid

$15.75 - $21.25/hr

Develops and maintains positive customer relations and coordinates with various functions within ... Researches and analyzes data to address operational challenges and customer service issues.

Elevance Health

PR · Hybrid

$10.50 - $14/hr

Develops and maintains positive customer relations and coordinates with various functions within ... Researches and analyzes data to address operational challenges and customer service issues.

Veterans Health Administration

$46K - $119K/yr

Assumes responsibility for the coordination of care focused on patient education, self-management ... Selective Service Registration is required for males born after 12/31/1959. * Subject to background ...

DaVita

Clinical Services Manager (MCS)

Aibonito, PR

$95K - $135K/yr

... patient safety and support to improve patient centered care. The individual functions of each ... Coordinates the review and investigation of risk events and participates in the plan of correction ...

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Patient Service Coordinator information

What is the difference between Patient Service Coordinator vs Medical Receptionist?

AspectPatient Service CoordinatorMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare administrationHigh school diploma or equivalent
Work EnvironmentClinics, hospitals, healthcare officesFront desk of medical offices, clinics
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical offices, outpatient clinics
Primary ResponsibilitiesPatient scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, data entry

While both roles involve front-office tasks in healthcare settings, the Patient Service Coordinator typically handles more complex patient interactions, insurance processes, and coordination, whereas the Medical Receptionist focuses on greeting patients and basic administrative duties. The Patient Service Coordinator often requires additional healthcare knowledge and may have more responsibilities related to patient care coordination.

What is a patient service coordinator?

A Patient Service Coordinator is a healthcare professional who serves as the main point of contact between patients and a medical facility. They are responsible for scheduling appointments, managing patient records, answering questions, and ensuring that patients have a smooth experience during their visit. Patient Service Coordinators also help with insurance verification and billing information, making sure all administrative tasks are completed efficiently. Their role is essential in maintaining effective communication between patients, medical staff, and other departments within the facility.

What are the key skills and qualifications needed to thrive as a patient service coordinator, and why are they important?

To thrive as a Patient Service Coordinator, you need strong organizational skills, knowledge of healthcare processes, and typically a high school diploma or associate degree in a related field. Familiarity with electronic health record (EHR) systems, scheduling software, and medical billing tools is often required. Excellent interpersonal skills, attention to detail, and the ability to multitask help you stand out in this role. These skills and qualities are crucial for ensuring efficient patient flow, accurate information management, and a positive experience for patients in healthcare settings.

How does a patient service coordinator collaborate with medical and administrative staff to streamline patient care?

Patient Service Coordinators act as the central point of contact between patients, healthcare providers, and administrative teams. They coordinate appointment scheduling, manage patient records, and facilitate communication among nurses, doctors, and billing specialists to ensure a smooth patient experience. Regular collaboration involves attending team meetings, relaying patient concerns, and clarifying care plans, which helps prevent misunderstandings and delays. This teamwork-oriented environment requires strong organizational and interpersonal skills to balance multiple priorities and maintain high-quality patient service.

What are popular job titles related to Patient Service Coordinator jobs in Puerto Rico?

For Patient Service Coordinator jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Patient Service Coordinator jobs in Puerto Rico look for?

The top searched job categories for Patient Service Coordinator jobs in Puerto Rico are:

Patient Service Coordinator jobs near you
Infographic showing various Patient Service Coordinator job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Pharmacy Manager

Walgreens

Dorado, PR • On-site

$56.45 - $69/hr

Full-time

Posted 26 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,200 frontline employees who took The Breakroom Quiz

98th of 112 rated pharmacies

Job description


Job Summary:
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Job Responsibilities:
Patient Experience
  • Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
  • Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen's pharmacy role from transactional to interpersonal.
  • Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
Operations
  • Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
  • Reviews, interprets, and accurately dispenses prescribed medications, as required.
  • Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote the efficient workflow of the pharmacy including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for opening and closing the pharmacy and shift changes.
  • Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present.
  • Collaborates with Store Manager to define and develop new strategic business opportunities.
  • Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Supports pharmacy staff and patients with information technology. Finds opportunities to improve productivity
  • Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and conducting or participating in third party audits.
  • Follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions. diagnostic testing, disease state management and other healthcare services.
  • Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services
  • Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines
  • Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable and efficient pharmacy.
  • Prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers.)
People & Performance Management
  • Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws.
  • Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Manages pharmacy staff performance by overseeing the training of pharmacy staff (e.g., using the correct processes and tools) and conducting formal performance reviews.
  • Identifies high potential team members and proactively collaborates with Store Manager to manage career progression.
  • Addresses employee relations concerns. Maintains team member morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee management relationship.
Training & Personal Development
  • Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals and Walgreens publications and communications. Maintains awareness of developments in retail and management areas and pursues best practices to enhance business acumen and pharmacy performance.
  • Completes education credits and training, including learning modules, as required by the Company
  • Seeks professional development by monitoring own performance, solicits constructive feedback, and leverages Healthcare Supervisor and Store Manager as mentors and coaches.
Communications
  • Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
Business Performance Management
  • Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies pharmacy performance trends and opportunities for improvement.
Business Planning
  • Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community

External Basic Qualifications
  • BS in Pharmacy or Pharm D Degree from an accredited educational institution.
  • Current pharmacist licensure in the states within the district.
  • Certified Immunizer or willing to become an immunizer within 90 days of hire.
  • At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing. (Some states may require more specific pharmacy experience in which case those requirements would take precedent).
  • Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
  • An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Preferred Qualifications
  • Supervisory experience planning, organizing, and directing the work of pharmacy staff.
  • At least 6 months pharmacy experience with Walgreen Co.
  • An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file. (Internal candidates only)

An Equal Opportunity Employer, including disability/veterans
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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