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Patient Registration Rep Jobs (NOW HIRING)

WakeMed

Patient Registration Representative

Fuquay Varina, NC · On-site

$14.75 - $20.50/hr

Overview The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration ...

WakeMed

Patient Registration Representative

Morrisville, NC · On-site

$16.75 - $23.25/hr

Overview The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration ...

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How much do patient registration rep jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for patient registration rep in the United States is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.80 per hour, depending on experience, location, and employer.

What is a patient registration rep?

A Patient Registration Representative is a healthcare professional responsible for collecting and verifying patient information during the registration process at hospitals, clinics, or other medical facilities. Their duties typically include gathering personal and insurance details, explaining forms and policies, and ensuring that all data is accurately entered into the facility's system. They often serve as the first point of contact for patients and play a key role in ensuring a smooth administrative experience. Strong communication and organizational skills are important in this role, as is attention to confidentiality and detail.

What are some common challenges faced by patient registration reps, and how can they be managed effectively?

Patient Registration Representatives often face challenges such as managing high patient volumes, handling sensitive patient information accurately, and addressing questions or concerns from patients who may be anxious or unfamiliar with the registration process. Effective time management, strong attention to detail, and active communication skills are crucial in overcoming these challenges. Building rapport with patients while ensuring data privacy and compliance with healthcare regulations, such as HIPAA, helps maintain a smooth workflow and positive patient experience.

What are the key skills and qualifications needed to thrive as a patient registration rep, and why are they important?

To thrive as a Patient Registration Rep, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Proficiency with hospital information systems, electronic health records (EHRs), and insurance verification tools is commonly required. Outstanding communication, customer service, and problem-solving abilities help build trust and handle sensitive situations with patients. These skills ensure accurate data entry, smooth patient intake processes, and a positive patient experience in healthcare settings.

What is the difference between Patient Registration Rep vs Medical Secretary?

AspectPatient Registration RepMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical billing or customer serviceHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, hospitals
Primary ResponsibilitiesPatient check-in, data entry, insurance verificationScheduling appointments, managing correspondence, medical record management

While both roles work in healthcare settings, the Patient Registration Rep focuses on patient check-in and data collection, whereas the Medical Secretary handles administrative tasks like scheduling and correspondence. Both roles require strong communication skills and familiarity with medical office procedures, but their daily duties differ significantly.

How do I become a patient registration representative?

To become a patient registration representative, candidates typically need a high school diploma or equivalent and strong communication skills. Some employers prefer experience with medical terminology, customer service, or using electronic health record (EHR) systems. Certification is not usually required but can enhance job prospects.

What cities are hiring for Patient Registration Rep jobs?

Cities with the most Patient Registration Rep job openings:

What states have the most Patient Registration Rep jobs?

States with the most job openings for Patient Registration Rep jobs include:

What are popular job titles related to Patient Registration Rep jobs?

For Patient Registration Rep jobs, the most frequently searched job titles are:

Patient Registration Rep jobs near you
Infographic showing various Patient Registration Rep job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 68% Full Time, 19% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,057 per year, or $20.7 per hour.

Patient Registration Representative

Fuquay Varina, NC • On-site

WakeMed
Health Care and Social Assistance • 5 - 10K employees
Learn more about WakeMedexternal

$14.75 - $20.50/hr

Full-time

Posted 29 days ago

WakeMed rating

7.7

Company rating: 7.7 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

Job description

Overview
The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and medical office buildings as well as at the check in-desk within the physician practices. The Patient Registration Representative is responsible for collecting point of service payments and may also be responsible for scheduling appointments.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required
Experience
1 Year Customer Service Preferred

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About WakeMed

Sourced by ZipRecruiter

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1961

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