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Patient Ombudsman Jobs (NOW HIRING)

Solaris HealthCare Lely Palms

Social Worker

Naples, FL · On-site

Act as Ombudsman, informing patient and family of patient's rights and privileges * Keep accurate records of complaints, and report complaints and suggested remedies to the administrator * Perform ...

thecenters

Benefits Specialist

Cleveland, OH · On-site

Conducts patient interviews and completes sliding-fee discount applications for those who do not ... Provide referrals to any applicable office of health insurance consumer assistance or ombudsman ...

The Centers

Benefits Specialist

Cleveland, OH · On-site

$15.85 - $17.51/hr

Conducts patient interviews and completes sliding-fee discount applications for those who do not ... Provide referrals to any applicable office of health insurance consumer assistance or ombudsman ...

thecenters

Benefits Specialist

Cleveland, OH

Conducts patient interviews and completes sliding-fee discount applications for those who do not ... Provide referrals to any applicable office of health insurance consumer assistance or ombudsman ...

thecenters

Benefits Specialist

Cleveland, OH · On-site

Conducts patient interviews and completes sliding-fee discount applications for those who do not ... Provide referrals to any applicable office of health insurance consumer assistance or ombudsman ...

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How much do patient ombudsman jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient ombudsman in the United States is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.

What are Patient Ombudsmen?

Patient Ombudsmen are professionals who advocate for patients by helping them resolve complaints or concerns about their healthcare experiences. They act as a neutral party between patients and healthcare organizations, working to ensure that patients' rights are respected and that their voices are heard. Patient Ombudsmen investigate complaints, mediate disputes, and provide information about patients' rights and the healthcare system. Their goal is to improve the quality of care and foster better communication between patients and healthcare providers.

What are the key skills and qualifications needed to thrive as a Patient Ombudsman, and why are they important?

To thrive as a Patient Ombudsman, you need a solid understanding of healthcare regulations, patient rights, and conflict resolution, often supported by a background in healthcare administration or social work. Familiarity with case management software, complaint tracking systems, and privacy regulations like HIPAA is commonly required. Outstanding communication, empathy, and problem-solving skills help build trust and effectively mediate between patients and healthcare providers. These abilities are crucial for resolving disputes, advocating for patient rights, and ensuring fair, ethical treatment in healthcare environments.

What are some common challenges Patient Ombudsmen face when addressing patient complaints, and how are they typically managed?

Patient Ombudsmen often encounter challenges such as navigating complex healthcare regulations, balancing confidentiality with transparency, and mediating between patients and healthcare providers with differing perspectives. To manage these issues, Ombudsmen employ strong communication and conflict-resolution skills, adhere to legal and ethical guidelines, and work closely with both patients and medical staff to facilitate fair resolutions. Continuous training and collaboration with other advocacy professionals also help them stay effective and responsive in their roles.
More about Patient Ombudsman jobs
What states have the most Patient Ombudsman jobs? States with the most job openings for Patient Ombudsman jobs include:
What job categories do people searching Patient Ombudsman jobs look for? The top searched job categories for Patient Ombudsman jobs are:
Patient Ombudsman jobs near you
Infographic showing various Patient Ombudsman job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,413 per year, or $21.4 per hour.

Social Worker

Solaris HealthCare College Park

Orlando, FL

Other

Posted 15 days ago

Job description

At Solaris HealthCare College Park, located at 730 Courtland St, Orlando, FL 32804, we understand that a significant change in health can be challenging. That's why our mission is to provide top-quality care that helps our residents move forward and resume their normal way of life.
We believe that who we are and what we stand for is evident in our name. At Solaris HealthCare College Park, we strive to care for each resident like family, recognizing that compassionate, personalized care can achieve limitless possibilities. By joining our team, you will be part of a dedicated group of professionals committed to supporting and uplifting our residents, ensuring they receive the best possible care to lead fulfilling lives.
Join us at Solaris HealthCare College Park and make a meaningful difference in the lives of our residents every day!

General Description:

This position is responsible for the admission of patients to the center and coordinates center services to fulfill patients' basic psychosocial needs as well as arranging for the discharge of the patient at the appropriate time. Serves as center ombudsman. 

Qualifications/Experience/Requirements:
  1. Bachelor's degree from accredited college or university, preferably BSW or related social service field
  2. Experience in dealing with people in crisis is preferable
  3. Knowledge of casework process, needs of geriatric patients, medical settings, working knowledge of social and health resources of community, working knowledge of funding resources such as Medicare, Medicaid, and insurances
  4. Imagination and creative ability, skill in working cooperatively with other professionals, ability to organize and carry out responsibility efficiently and effectively
  5. Proficiency in standard English
Responsibilities:
  1. Admit patients to center, following policies and procedures outlined by State, Federal, and Company guidelines.
  2. Establish and maintain a waiting list, ensuring that applicable State, Federal and Company policiesare followed.
  3. Participate in room assignments, ensuring that patients, families and all departments are informed
  4. Ensure that all records required to be filled out are done so completely, legibly, and in a timely fashion
  5. Be able to prepare for and participate in multi disciplinary Patient Care Planning Conferences
  6. Act as Ombudsman, informing patient and family of patient's rights and privileges
  7. Keep accurate records of complaints, and report complaints and suggested remedies to the administrator
  8. Perform case work with patients and families, consisting of basic counseling, arranging for transportation, encouraging family participation, and others as necessary to meet patients' needs
  9. Upon admission and throughout stay, coordinate information which will enable patient to be discharged at medically appropriate time
  10. Provide information to other facilities with whom there is a Transfer Agreement on discharge
  11. Participate in Utilization Review meetings
  12. Be aware of community resources, and be able to refer appropriate  patients  to those resources
  13. Develop programs for presentation to various groups regarding nursing home services and/or other marketing related aspects as designated by administrator
  14. Participate in continuing education programs available, with consent of administrator
  15. Participate in center's quality assurance program.

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